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Vodafone final bill error
In Dec 2019 I received an email from vodafone saying I could cancel my home broadband early without penalty due to a price increase, so I switched to a new supplier. A few days ago I received my final bill which included a £3.33 refund and a "One-off charge to my bill" of £35.38 which specified "Details in your charge…
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Vodafone landline - free voicemail
Hi. We have just moved to a Vodafone landline. The free voicemail is set up but does anyone know the number you need to call to get the messages. Also, is there a charge to call voicemail? If so, is there any workaround to avoid this eg can you get them by calling from a mobile instead? Would be grateful for any…
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BT Fibre Broadband - Existing Customer Offers
Morning all - potentially this may help when negotiating a renewal on your BT Fibre Broadband contract... On proceeding to renew my BT Fibre Broadband contract online this morning, I selected the offer I was planning to go for, only to get a screen saying that as an existing customer I could not get that deal. The screen…
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When should I apply to change provider?
I am with the post office for broadband on a 12 month contract that ends on the 25th Jan. I want to change provider as the PO wants an additional £10 /month from that date. When should I apply to a new provider as I can't leave early as there is a termination fee. Or will the new provider check existing contract details?
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Virgin Media to other supplier - activation required?
Hi all, We moved house in February last year & signed up with Virgin Media upon moving to a landline & broadband deal. I wish to now leave Virgin Media and have my broadband by a supplier which needs a conventional line. When I go onto any of the companies (Vodafone, Talktalk, BT, PlusNet, etc.) and put in my landline…
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Plus net end of contract policy
Hi all, Trying to get through tho plusnet but the wait times always seem to be ridiculously long. My contract ends on 9th March and I am wishing to switch provider mainly due to cost and plusnet even on a ‘deal’ are more expensive than switching. Do I have to give plusnet notice? Given that I still have 2 months to go with…
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Plusnet Vodaphone & Virgin
After many years paying Virgin lots of money for a service I hardly use, I am looking at the competition. I currently have broadband and basic tv. Should be 100mbps but actually averages around 50/60 mbps . The competition like PlusNet are advertising at around £22 for circa 55 - 66 mbps. On speaking to Virgin retention…
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Sky Q Boxes
Can someone clarify are the Sky Q boxes the permanent property of Sky compared to the previous Sky boxes that end up after a 12 month contract the property of the customers, there seems to be a lot of debate over this on the official Sky forums. Basically I tried cancelling with Sky to reduce my out going bills at the…
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Haggling with Virgin Media?
Having seen a 20% price rise in a few months due to expiring discounts, I gave Virgin the annual call. Currently have the Full House package, with Sky Sports add-on. In the past, by pressing the 'Thinking of Leaving us' option, I've been put through to a UK- based agent with whom you could negotiate.. This time I was put…
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Advice needed for new contract
My contract is ending beginning of February with plusnet they want an extra £5 a month for unlimited broadband and evening and weekend calls. Phoned retentions and they won’t budge. What would you all do just pay up or change providers? Looked at other offers but am confused as to who to go with as I have been with plusnet…
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Broadband Unbundled deal not gone through?
So I went through one of the deals on BU before xmas to get BT fibre for £29.99 month iirc, unfortunately it appears to have dropped off the site now I cant find it. Well its gone live and BT's have given me a bill of £44.49 for line + BB a bit more than advertised! Rather annoyed at this to be honest who do I speak to BT…
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Virgin Media appalling service
Anyone taken Virgin media on to the ombudsman and won ? Seeking help regarding my case with them. I will try and make this brief and easy to follow. August 2019 im in contract with Virgin paying £30pcm for tv and bb. Price rise of £3.50 imminent causing loophole to end contract and negotiate better deal ( contract was due…
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Is TCB going to Now broadband down?
Trying to sign up to now internet via TCB. When i click through, the now website opens up as normal but when it asks me for my postcode and i enter it, it keeps coming up with an error saying to call now on xxx. I tried it even without going via tcb and it said the same message. Called them and operator said they checked…
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BT charging a cancellation fee?
Hi everyone, i phoned BT on the 10th december to let them know i will be cancelling i checked my btlogin today and i said that my next bill will be 12th jan etc. So i phoned them up again and they have no record of my first phone call and said they will i have to pay a cancellation fee because i did not contact them to let…
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Virgin Media to give a million customers free broadband speed boost - MSE News
Just over a million Virgin Media customers will get a free broadband speed boost and be upgraded to the firm's M100 package, meaning they'll get average broadband speeds of 108Mbps...Read the full story: 'Virgin Media to give a million customers free broadband speed boost' Click reply below to discuss. If you haven’t…
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earliest time to check for new deals
My BT contract runs out 10th Feb 2020. How long before that date should I start looking around for a better deal so I can either switch or haggle with BT for a better deal? Is it too early now? Thanks!
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Post Office broadband charging me £60 for engineer
Hi all, I bought my dad broadband for xmas (normal, not fibre), its with Post Office and the activation date is today 7th Jan. They told me there would be £60 charge for a new line and engineer. Then last week they phoned me to say that the engineer will not be coming to the property any more, but they will be 'in the…
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Sky/O2
Phone is set to switch automatically to wifi when at home. Often sitting 8 ft from router and its using 4G. Is issue with O2/phone or with Sky/wifi? Had a notification of being at data limit due to this and obviously not realising it's not 'switched'. Bit of a techno phobe sorry!
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Virgin Media - porting/saving emails
Hi Wonder if anyone can advise. I am finally leaving Virgin Media due to ever increasing bills, appalling customer service etc. I have been using a VM email address and have now ported all emails to a new google email address. Will these ported emails remain safely in my new google a/c or will they disappear when VM pulls…
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Losing wifi when changing broadband provider
Decided to change broadband and phone provider as paying loads to BT for phone line we never use for calls (need it for burglar alarm) plus internet connection. Within minutes of signing up for the change received email from BT informing me that I will lose my wifi connection if I leave them and "might need to start using…
