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Plusnet Vodaphone & Virgin

edited 30 November -1 at 12:00AM in Broadband & Internet Access
11 replies 896 views
markkelsallmarkkelsall Forumite
3 posts
edited 30 November -1 at 12:00AM in Broadband & Internet Access
After many years paying Virgin lots of money for a service I hardly use, I am looking at the competition. I currently have broadband and basic tv. Should be 100mbps but actually averages around 50/60 mbps .

The competition like PlusNet are advertising at around £22 for circa 55 - 66 mbps.

On speaking to Virgin retention they will only offer me 54 mbps for £34 and were quite arrogant with regards to heir servive vs the competition

My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?

Ive just looked on Trust pilot and it seems BT OPenreach is possibly the worst company in the UK...

I live in Stoke on Trent

Cheers
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Replies

  • JJ_EganJJ_Egan Forumite
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    Depends upon your local cabinet and how far away you are and the quality of your phone line .


    BT OR supply the majority of services in the UK .
  • Yes, I guessed this would be the case. Bit of a lottery then unless you know of a cabinet map or way of identifying my nearest cabinet!?
  • edited 10 January at 6:39PM
    cranfordcranford Forumite
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    edited 10 January at 6:39PM
    If you go for the VM offer maybe by March they will put you back on 100mps for free. see
    https://www.choose.co.uk/news/2020/virgin-media-free-broadband-speed-boost/
    Update: looks like you had to sign up for 50mps by 1/12/2019.
  • AndyPKAndyPK Forumite
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    How important is speed to you.

    I guess not very.

    During the signup process you will be gives a guaranteed speed.
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    After many years paying Virgin lots of money for a service I hardly use, I am looking at the competition. I currently have broadband and basic tv. Should be 100mbps but actually averages around 50/60 mbps .

    The competition like PlusNet are advertising at around £22 for circa 55 - 66 mbps.

    On speaking to Virgin retention they will only offer me 54 mbps for £34 and were quite arrogant with regards to heir servive vs the competition

    My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?

    Ive just looked on Trust pilot and it seems BT OPenreach is possibly the worst company in the UK...

    I live in Stoke on Trent

    Cheers

    Use the address checker link at https://www.dslchecker.bt.com/

    That will give you a fairly accurate estimation. In fact if you phone any of the suppliers they should be able to run a similar test.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • onomatopoeia99onomatopoeia99 Forumite
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    My question is in relation to the BTopenreach service that all Virgins competitors use. Just how good is it? If I am promised an average of say 66 mbps how often will this fall below that at say peak times and just how bad will is get?
    Using an Openreach line the theoretical maximum throughput is limited by the line length (in reality it's more complicated than that but its a close enough approximation for the vast majority). This is because of physics, not because of some malice towards people living further away from the cabinet. The checker that has already been linked will give you a good estimate of what is likely.

    Regarding slowing down at peak times, this is down to not Openreach, this is down to the ISP you use. The cheaper they are and more they will discount, the more likely they are to under-provision their links to save money and thereby cause evening slowdowns. Too many people think that internet provision is like electric, as it all comes down the same cable it's all the same. It isn't, you get what you pay for.
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

    5.2kWp system, SE facing, >1% shading, installed March 2019.
  • food4thought1food4thought1 Forumite
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    I believe Vodafone now offer a guaranteed speed "guaranteed minimum download speed or money back"


    just check the terms of the offer
  • darkeyes_2darkeyes_2 Forumite
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    I believe Vodafone now offer a guaranteed speed "guaranteed minimum download speed or money back"


    just check the terms of the offer
    Plusnet too. It's called the Minimum Guaranteed Speed (MGS).


    Drop below it, and report a fault. if the Faults' Team cant resolve it, you can leave you contract penalty-free.
  • AndyPKAndyPK Forumite
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    I think vodafone refund you £3?/month if its below speed
  • pickledonionspaceraiderpickledonionspaceraider Forumite
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    Following if you don't mind.

    I am absolutely fed up of VM and looking to swap.

    We have been saying it for a while, how expensive they are - but last week we had an issue with the Broadband, so I called up the Customer Service line

    What I got at the end of the phone was a very grumpy/angry member of staff who was arguing with me...I was absolutely flabbergasted and caught on the backfoot ......it is an intermittent fault, why are you telling me it is working when it is not, why are you lying, are you lying? Do you not know if it is working? why WHY?

    This is how I was being spoken to. Then he told me to reset the modem and then the call disconnected at his end

    Reset didn't work. The box is an out of date one, so I called again and was sent a newer version, works perfectly

    However, Because of the way I was spoken to, I had raised a complaint and been given a complaint number. I asked what was happening about the complaint and mysteriously there was no complaint actually logged and the complaint number I was given, does not exist. They say they record their calls for training purposes so you would think that they would be able to hear for themselves

    We have been with VM for years, back to the days when it was Diamond Cable, and the extensive charges were bad enough, but to be spoken to like that and then the complaint denied....I don't even feel angry, I just feel defeated and really quite sad
    With love, POSR <3
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