Plus net end of contract policy

ps2mint

Hi all,
Trying to get through tho plusnet but the wait times always seem to be ridiculously long.
My contract ends on 9th March and I am wishing to switch provider mainly due to cost and plusnet even on a ‘deal’ are more expensive than switching. Do I have to give plusnet notice? Given that I still have 2 months to go with them, can I only initiate the switch past the 9th March?

Any advice would be greatly appreciated!

Many thanks!

food4thought1

you can switch free of charge within 14 days of your contract end, so you can switch on or around the 25th of feb, if you cancel before this date however you may get charged a termination fee, depending on how mnay months or days you leave


you don't need to ring or tell plusnet your leaving tho, just switch to another broadband provider if you so wish, just beaware if you switch now you will get charged a termination fee, best to ask plusnet exactly how much this will be before you make the switch if you plan on moving now

SeeMe

food4thought1 wrote: »

you can switch free of charge within 14 days of your contract end, so you can switch on or around the 25th of feb, if you cancel before this date however you may get charged a termination fee, depending on how mnay months or days you leave


you don't need to ring or tell plusnet your leaving tho, just switch to another broadband provider if you so wish, just beaware if you switch now you will get charged a termination fee, best to ask plusnet exactly how much this will be before you make the switch if you plan on moving now

So also my 12 months ends on 21 feb ,does that mean i can switch say around 9th/10th feb witout telling my provider.

[Deleted User]

Hi,

ps2mint wrote: »

Hi all,
Trying to get through tho plusnet but the wait times always seem to be ridiculously long.
My contract ends on 9th March and I am wishing to switch provider mainly due to cost and plusnet even on a ‘deal’ are more expensive than switching. Do I have to give plusnet notice? Given that I still have 2 months to go with them, can I only initiate the switch past the 9th March?

Any advice would be greatly appreciated!

Many thanks!

hope you're using the 0800 432 0200 number.

food4thought1

14 days before end of contract yup, you wont need to ring to let them know, unless you wish to cancel altogether and have no broadband


if your switching to another provider just switch as normal they will in turn take over your line on the confirmed live date, and your plusnet line will get cancelled on the date your new line goes live


you will get a final bill from plusnet shortly after, which will either be a refund or whatever is still owed for the days you used until your switch is completed

food4thought1

[Deleted User] wrote:

Hi,






hope you're using the 0800 432 0200 number.

"Please note that any 0845 calls you make to Plusnet Broadband customer and technical support are now FREE from a BT or Plusnet landline and from mobiles"

Farway

SeeMe wrote: »

So also my 12 months ends on 21 feb ,does that mean i can switch say around 9th/10th feb witout telling my provider.

Yes, but you may get charged an early termination fee for the remaining days, there is no termination fee once the contract end date has passed

food4thought1

you can also use live chat option (when available)

SeeMe

Farway wrote: »

Yes, but you may get charged an early termination fee for the remaining days, there is no termination fee once the contract end date has passed

Ah i see, just thought until the switch is complete i would still be in contract, and 14 day switch would take me past 21st feb.

Acer321

ps2mint wrote: »

...plusnet even on a ‘deal’ are more expensive than switching.

Speak to the customer retentions team. They will usually match other providers prices if you speak politely to them. I was with them for seven years and often managed to get a cheaper deal than the year before and retain my free evening and weekend calls package.

Farway

SeeMe wrote: »

Ah i see, just thought until the switch is complete i would still be in contract, and 14 day switch would take me past 21st feb.

Unfortunately BB switch timings seem to be random, and you do not have control over the date, hence my warning.


When I was leaving the new supplier had contacted Plusnet before I got round to it, some robot I assume.

As I was out of contract no financial harm was done