Plus net end of contract policy

Ian011

food4thought1 wrote: »

"Please note that any 0845 calls you make to Plusnet Broadband customer and technical support are now FREE from a BT or Plusnet landline and from mobiles"

The specific couple of 0845 numbers in question might be free from BT landlines and from plusnet landlines, but they are not "free from mobiles".
They might be free from plusnet mobiles, but that isn't what was said.

However, 0845 numbers are premium rate, as are all 084, 087 and 09 numbers, and Regulation 41 of the Consumer Contracts Regulations 2013 bans the operation of these numbers for after-sales enquiries and issues, irrespective of whether the charges are discounted or waived when called from certain phones.

These 0845 numbers should not even be live, yet alone being offered. The regulations require a number starting 01, 02, 03 or 080.

Where 084, 087 or 09 numbers are offered, there are specific Ofcom regulations requiring the premium rate charges to be declared immediately alongside the number, everywhere it is mentioned.

lin49

Acer321 wrote: »

Speak to the customer retentions team. They will usually match other providers prices if you speak politely to them. I was with them for seven years and often managed to get a cheaper deal than the year before and retain my free evening and weekend calls package.

Have spoken to them twice and they refuse to match any other offers just say I had a good deal last year and they cannot do it again. Have been with them 6 years who ar you with now?

darkeyes_2

[Deleted User] wrote:

Hi,hope you're using the 0800 432 0200 number.

Quite apart from anything else, any old number you have may no longer work since Plusnet updated their phone system late in 2019

Ian011 wrote: »

These 0845 numbers should not even be live, yet alone being offered. The regulations require a number starting 01, 02, 03 or 080.

Where 084, 087 or 09 numbers are offered, there are specific Ofcom regulations requiring the premium rate charges to be declared immediately alongside the number, everywhere it is mentioned.

The website only offers 0800 numbers:
See plus [dot] net [slash] contactus

food4thought1 wrote: »

you can also use live chat option (when available)

Nope. Live chat is off for at least the next 2-3 weeks (as of 4pm yesterday)

Bridsteph

How did you find out that Live chat is off for at least the next 2-3 weeks (as of 4pm yesterday)?