Haggling with Virgin Media?

Stanley_L

Having seen a 20% price rise in a few months due to expiring discounts, I gave Virgin the annual call. Currently have the Full House package, with Sky Sports add-on.
In the past, by pressing the 'Thinking of Leaving us' option, I've been put through to a UK- based agent with whom you could negotiate.. This time I was put through to an Indian call centre and offered no alternatives to the current price or service.
Have Virgin now removed the haggling option?

JJ_Egan

https://forums.moneysavingexpert.com/discussion/5480640/virgin-media-retention-deals-post-your-haggling-successes

westy23

Out of contract with virgin now and was due to pay £70.10 a month now that discounts have ended this January
for fun tv, evening and weekend phone and 100mb broadband.

A thinking of leaving phone call has got me all the above inc phone upgraded to anytime calls for £53 for 12 months.

Stanley_L

@Westy 23
Hi Westy, did your call go through to someone in the UK or in India?

westy23

Yes
Spoke to a Uk operator.

consumers_revenge

literally this morning spokje to VM and they said if I paid another £5 I could boost to 100mb rather than the 75MB Im on now

current monthly is £81

moving to sky on wednesday as its £41 for nearly the same service.

Stanley_L

Decided to try one last time. Got through again to India and spoke to a lady who said that she was 'Retentions'. She actually offered a £10 per month reduction this time, but this was still higher than the BT price. I asked (again) to be put through to 'Retentions' in the UK and after a little reluctance, she put me through to a chap in South Wales who fixed the price for 12 months at £81.25 instead of the current £103.50 (increasing to £106.50 in July).
He said the best way to speak to UK Retentions is to call 150 from the landline, go through the menu, and 9 times out of 10 you'll be put through to an adviser in the UK.

TW1951

I have several accounts with Virgin Media because I am a landlord. Their waiting time to answer "I want to leave" calls is huge at the moment. However, with several of the calls, I was automatically offered a price discount after I logged in without ever speaking to an agent.