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Broadband & internet access

Archives for June 2019

Talktalk contract ended
Talktalk charged me £40 for my last bill. £30 was broadband and £10 for calls boost (this is just the phone calls package). I had a contract for £18.95 broadband and it included calls. It was for 18 months but it has ended. So I logged onto my account and clicked to join another 18 month contract. Last time, I used…
Since Feb 2019 do I need to tell BT I am changing ISP?
Hi. I have just signed up for Zen Internet for phone and broadband. I am currently with BT for both. I am not sure if I have to tell BT or not? It seems some changes have been made around Feb 2019? Is it the case that Zen Internet will inform BT and that BT will then stop the Direct Debit? (I am out of contract). I hope I…
Vodafone dispute with MSE
I have just spoken to Vodafone to query a point before taking out broadband with them, they told me they are in dispute with MSE as the price advertised on the site is wrong and my online order would probably be cancelled. They wanted me to join through them, pay £2 a month more and not receive the £100 gift card. This all…
Vodafone landline down for month with woman with heart condition and they do nothing.
I am writing on behalf of my 73 year old mother who lives alone with a heart condition. She signed up for the phone and broadband deal a few months ago. Around a month ago her landline went dead. She reported it. Vodafone said they were sending a BT engineer round next day. She waited and nobody came. After calling…
Virgin 100mb+ £18.75 pm Scam.
Looking to change my BB package, I was delighted to read on my MSE mail shot that Virgin were offering a 100mb+ Fibre only deal for £25pm, with no connection fee and a Virgin Reward of £75 that would be taken straight off the first 3 months charge, ie free, making the overall cost of the package over the 12 months contract…
Misleading Plusnet ad, CSR tries to redefine 'cash'
I moved away from EE a month ago to avoid the price rise, and Plusnet seemed to have the most compelling deal based on the provision of a £50 signing incentive. I double-checked the offer and it clearly talked about a 'cashback cheque' three times, and 'cashback' on the front page. I kept screenshots of this, but…
Out of contract with BT but their retention offers are still expensive
I've been with BT for a few years on their Fibre 2 (I think, the 50-72mb one) package, and my latest deal has just ended so they're putting me up to the expensive out of contract price. I called to negotiate a new deal but the cheapest they can offer is £40 a month (just the fibre 2 and weekend calls, no extras). I…
Is Virgin Media the worst company in the world?
Is it just my bad luck, or is Virgin Media genuinely a shambles? I’ve recently moved house and VM are really my only option at the new address. They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer…
Virgin Media Broadband - Help
I'm due to move in to a new home shortly and getting broadband installed ASAP is really important due to work commitments - does anyone know what the current wait times are to have a first installation for Virgin Media? I've tried to figure this out from their website but it seems to want me to actually go through the…
Zen Internet Residential and Small Business Reserve The Right To Snoop
Hello, if you are a Zen Customer or are thinking about taking out Zen broadband, you should be aware of the following paragraphs within their terms and conditions that you would not otherwise expect to be there: Small Business and Residential: Standard Terms and Conditions (Available by going to their website and adding:…
Can I get a new customer deals with old email?
Last year after having a year off as a client I have tried to take out a broadband with Talk Talk, through cashback website. Upon being transferred to the TalkTalk website I could not use my email to apply for the broadband as their system was saying that there is already an account registered with my email address. They…
Forced to use BT
Hi all, I moved into a new build property around 18 months ago. The day that I moved in I was told that my broadband provider has to be BT and I’d need to call to set up an account, as they have installed a FTTP (fibre to the premises) box and BT have not opened up the lines to any other providers. I’ve been using BT since…
Superfast Fibre BT
I have Superfast Fibre 2 BT which is giving me 22.0mb download and much buffering of Movies. Slow speed was reported and apparently resolved, only it isn't. I spoke to customer service and they tell me that 30mb download speed is all they guarantee and what's important is whats coming into the building spread throughout…
Misleading BT advertising
Received mailshot from BT stating, on outside of envelope, "upgrade to Superfast Fibre Plus for no extra monthly cost". The letter inside reads "we've created this exclusive upgrade to Superfast Fibre Plus for £6.50 extra a month" and further down "your SFP offer £6.50 extra a month". Now, unless my arithmetic is skewed,…
BT seems a rip off for Broadband!! It was £37 a month, now £47!! Contract is up!
So my contract with BT is up for BT Broadband (superfast fibre unlimited) anytime calls and line rental! Was paying £37 a month now its up to £47 a month. They tried to get me a bundle package including TV but not interested as the freeview channels I have is all I need. Haven't renewed my BT contract and thinking of…
Which is best BT/Plus Net or Sky Fibre-Vodafone Fibre ending soon?
My Vodafone Fibre package ends 11th July and it hasn't been great with lots of drop outs when watching even catch up TV. Have had SSE Fibre before & again wasn't great and prior to that SKY non fibre which I don't remember being as bad as Vodafone. I can get BT/Plus Net or Sky FIBRE all around the £22 to £23 mark. Which…
Best sim card for Mifi in France
We are going in August to France. We will be there for a month.The house does not have internet nor a landline. We have a MIFI device. Which sim card would you recommend ? Buy in UK or France? Thanks a lot on advance
My haggling success with BT and SKY
haggling with BT and Sky - my success story by Safta Been with sky for 14 years and moved house Jan 2018. I got a good deal with sky at the beginning, had sky Q (1tb box) and entertainment package for £26 pm including multiscreen (which i didnt really need) as I am on my own and just the 1 tv downstairs but it was the deal…
Virgin media and virgin mobile
Hello. I have broadband and landlines supplied by virgin which gives me 5 £ discount on mobile. We are moving to area without Virgin Media. I would keep my mobile though. Since both contracts has expired I will cancel Virgin Media and go with other provider, will it automatically increase my Virgin Mobile bill?
TalkTalk reward problem
Hi I signed up for TalkTalk Broadband in March, there was a £60 reward voucher promised. I have been trying to claim the reward several times, they told me to wait 90 days, then they could raise the issue within their complains system, which I did. I have the feeling that they are not going to pay up. Anyone else had this…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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