Is Virgin Media the worst company in the world?

wolfers

Is it just my bad luck, or is Virgin Media genuinely a shambles?

I’ve recently moved house and VM are really my only option at the new address.

They have messed up at every stage of the process. Literally. The broadband didn’t work because someone hadn’t changed the settings. The TV didn’t work — they sent out an engineer who figured out it was because they handn’t configured the account properly. So the engineer’s time was wasted — and mine.

Now they’ve messed up the billing. I agreed a monthly price of £63.50 a month. They’ve charged me £74. After an hour online with customer services this issue is still not resolved. I have to wait until July because there’s “nothing” they can do until then.

So far they’ve given me £10 compensation for at least two hours of wasted time.

AndyPK

It probably wasn't an accident they messed up the billing!


Technically they are usually ok though

JennyJukes

Generally don't have any problems but the last few weeks it's been down when I've got home, or it will only connect to one device (my laptop or mobile - not sure if that's VM's fault) and I hear a lot of complaints about it going down for people frequently. They're not that bad, when they work. Usually I get ok customer service from them.