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post office broadband
I am about to finish my talk talk deal, £25 a month that includes phone calls, i don't need calls anymore so i am looking at going to the post office as they are the cheapest i can see. I cannot find any reviews of this deal, anybody have anything to say about the PO cheers
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Plusnet - contract ending soon
Currently with Plusnet on a 12 month contract paying £8.51 a month (with LRS) for Unlimited Fibre Extra. Speeds were about 63Mb down and 12Mb, but since Openreach did some work on the cabinet I'm connected to, speeds have dropped to about 57Mb down and 8Mb up. Plusnet are currently looking into what's gone on. To…
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Help - school kid error
Hi, First post, so hope it’s OK. In the process of moving broadband from BT to Plusnet using their offer last week on the MSE site. Forgot to print off or make a note of the reward being offered ( think it was £60.00). It’s not now on the site and there has been no mention in any contact from Plusnet. I will contact them…
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How to give notice to broadband provider
I want to change from my Virgin media broadband package to one of the packages recommended in MSE. Virgin require 1 month’s notice. All the deals appear to be intended to be taken up immediately. How do I bridge that gap? Do I give notice and then wait until a couple of days before my Virgin subscription expires and then…
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Nursing elderly mother need one month WiFi access
Hi everyone I'm nursing my mother and need to communicate with my family and siblings and I'm looking for a one month only deal with no strings for internet on my mobile Is this possible? Does anyone know of any cheap deals that are reliable At home i have a broadband and phone package with Virgin Thanks for any…
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Can't change address with Shell...
Hi everyone This might be common practice but to me it feels corrupt to say the least. I will keep it short. Basically I've moved and I need to transfer my services to my new property. Sounds simple, but I'm lumbered with "Shell" broadband (not through choice), and it took a week to even get a response from anyone. When I…
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Virgin reduced my £35pm to £21pm for 70Mbps
That was for fibre broadband only, no phone or TV. I have been with them for 5 years. The £21.25 contract is for 12 months; but the discount (£14) runs for 18 months. I phoned their call centre, and spoke to someone in India. They then put me on hold for 25 minutes, and I got though to a chap in Sheffield. I didn't moan or…
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How to recycle old router et al?
Must be a common issue when you get a new router from new provider. You'd think it should be a compulsory service for former providers to recycle them free.No convenient council facility near me to do this at.
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Sky Broadband deal with £120.00 M&S voucher
Hi just to let people know i have just tried to sign up for the Sky deal with £120.00 M&S voucher. What MSE don't know is if you want to keep your current phone no. You can only phone Sky you can't do it through the web site so as you can't complete through the web site broadband genie say you haven't completed the deal…
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need to cancel BT after split
We rent a flat and I use BT as my broadband provider. I am currently looking to move out of the flat due to split with partner, if we both need to move out do I still have to pay for a service I won't be using? not sure were i'll be moving but its possible that it may already have BT services like a phone and wifi.
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Stuck with BT Fibre to the property
When I moved into my flat in December 2015, I was told that I had to sign up with BT for phone and broadband because only BT can provide new phone numbers and that after 12 months I could move to any provider. As it turns out, because I have FTTP (Fibre To The Property) BT is the only service provider. Non of the other…
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Direct Save Support / Router Password
Has anyone managed to ever get help from Direct Save. I recently signed up for Broadband as liked the low monthly fee rather than cashback offers Router came , some unbranded thing, with no documentation with it or on the web. Works fine, but I want to add some security, but no idea what admin password is. call up help…
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BT Renewal offer - what is best BT Sports offer
I am moving from a BT out of contract position (£52 a month!) to Vodafone which is costing me £20 a month plus I qualified for the £75 gift card). BT has contacted me with the usual retention deals and offered to match the Vodafone offer - like with other "we will match" offers I never go with the new offer unless there is…
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No Landline Voicemail for 3 months with Talktalk
Hi Joined Talktalk in Febuary and have not had voicemail since I joined been onto Customer Service 5 times without any luck.I must admit everyone told me not to switch but thought in can't be that bad (How wrong I was) is this grounds for leaving as I'm not getting the service I thought I would get.:mad:
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Query about auto compensation if OpenReach can't access distribution point
Hello - long time lurker, first time poster. Hoping someone can advise. We came back from holiday at the weekend to find our internet wasn't working (we are with Now TV) - no connection at all. Logged it with Now TV who in turn logged it with OpenReach. OpenReach visited and detected there was a disconnect in the line 20 m…
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Sky early cancellation fee
Hi all, I have just moved house and left sky broadband to join up to Virgin. Sky put the price up by £2 in April, and said I had a month to cancel the contract if i wasn't happy. I did nothing at the time (as i didn't know I'd be moving) and assumed that whether or not they gave me this option, they were breaching our…
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Exchange only BT lines, there is hope -
https://petition.parliament.uk/petitions/258240 This will discuss and prioritise those left behind by exchange only lines that have NO plans for upgrade. It is not our fault, it is not our doing, we should not be the ones to have to pay for the upgrades.
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I am looking for an old Vodafone BB offer
Hi In the middle of May I signed up to Vodafone BB for fibre BB. I recall that there was a voucher of £100 on offer with line rental of £21 and I think free activation. There was a mess up with my order which has only become to light now.....grrrr but they are claiming there is only a £75 offer and a £10 activation fee and…
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leaving BT, out of contract, do I need to give 30d notice?
Hi all, numpty questions, I am looking at moving home phone and broadband away from BT. I am out of contract. Do I need to contact BT and give them notice, separately from signing up with someone else? Or can I just start the transfer process with a new provider (am thinking vodafone) and get them to sort it with BT, so…
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Virgin Media
Trying to access my virgin media account online but when you go to sign in it takes you to a new screen asking what your email address ends with then when you click that a pop says site not found. anyone else having trouble or is there a new link ? they raised my payment from 43 to 51 month and do not recall them sending…
