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Broadband & internet access

Archives for January 2018

Virigin Media missold over the phone
Virgin Media Customer Retention team promised a deal that did not match the contract. The contract was emailed to me after the cooling off period, and it did not match the verbal offer. I was unable to cancel. VM making the offer and also denies emailing the contract late. I made a formal complaint to VM through Resolver…
Switching from BT
Decided today to ditch BT as I'm fed up with their endless price hikes and decided on Vodafone as the alterrnative as it's less than half the price. My question is simply this. As BT hiked the price of their service I decided to leave yet they still want to charge me a penalty as I'm within contract. Can they do this..?…
Will I get slammed with charges by SKY?
My annual contract with SKY ends on 28 March. I found a good deal from TalkTalk and signed up for it over the phone. It will come into effect on 14 Feb. Will I have to pay cancellation charges by SKY other than the one months subscription left till the end of my contract?
BT contracts
Want to warn about BT contracts. Joined BT Feb 2017 for broadband, TV and phone on one year contract. Found a better deal to start at end of the 12 months but BT say we owe £65 for broadband equipment charges and £1.34 for TV equipment charges because they say we are leaving early. Their explanation is that although the…
Leaving Virgin Media - do outbound still try?
Hi all, I gave VM notice on my broadband, telephone and TV package back on 18th January after coming to the end of my contract, and retention deal - new price was £49 per month! Ouch.... What was offered on the phone to me wasn't competetive, so I gave notice. I've not had a call from outbound, as was the case the year…
Virgin overcharging for a phone line
Hello, I looked at new broadband deals to compare against my exsisting virgin broadband. I pay for broadband and phone line. I have known that I dont have to have a virgin phoneline. However upon starting my contract - over a year ago - they told me it was a cheaper deal to inculde a phoneline. The contract ended but I…
Transfer from BT to Plusnet
I took out a 12 month contract with BT on January 17th 2017 and I paid up the contract in full in December 2017 by Direct Debit until the end of the contract which ended on the 17th January 2018. BT say I cancelled the contract early on 23rd December by asking Plusnet to transfer the contract on the 17th January 2018. Even…
Issues with talktalk service!!
So anyone else having these same issues with talktalk fibre broadband? I am looking for advice on what to do next...... I upgraded to fibre broadband 3 months ago with talktalk. My contract agreement states I should receive a minimum speed of 61Mbps but it should be running between 70-82Mbps. Since the start of my contract…
Very variable broadband download speed
I don't know what is going on with BT Global Services but here are the results of successive speed tests in the last 10 minutes using http://www.mybroadbandspeed.co.uk/speedtester/ Speed Mbps Whats this? 9.8..................Etheroute Ltd Studley 37.3................XILO Maidenhead 12.0................Vodafone UK Newbury…
EE £100 Reward Card - EE not honouring deal
Last October I joined EE Broadband through a link on this site to get their broadband, the deal offered a £100 reward card - I've contacted EE twice about this - the first time I was told to wait longer for it to come through and now today I've been told they have no record on their systems to say I should have it and it…
New Sky Tv Customer
Hi , I am going to be moving into my first home in a few weeks and will be looking into getting Sky set up. What’s the best way to go about getting the best deal as a new customer? Any tips? Thanks
Emails
I am thinking of moving broadband from bt to plusnet and have a bt email account which i presume i will not be able to keep. I am not familiar with email accounts outside of my broadband provider so can someone advise on this please. I only know of gmail but don't use it, what others are there. I might just set up the…
Origin Broadband - Stay Clear
I cannot believe a UK company can do so bad and keep trading, ,why, read on. I had been with Origin since Jan 2017 and they were as expected a super Yorkshire company, yes there “was” another apart from Plus net! It all went wrong when Origin “upgraded” their service on 26th September 2017 and informed users this was…
Moving from Virgin Media to BT
I come out of contract from Virgin on the 17th of March, I am paying far too much to Virgin for what I get (£48 for 100Mbps, Basic TV and Weekend Calls) and I have noticed that BT have some excellent deals at the moment (£29.99 for 52Mbps and Infinity TV but also £125 Reward Card and £105 TCB taking it down to £23 a month…
Cancelling BT Broadband - following price increase
Hi All, I came across the following on a website https://www.cable.co.uk following trying to get out of charges for leaving BT early. "Do I have to pay if there’s an unexpected price rise? If BT unexpectedly raises the price of your broadband deal while you’re mid-contract, you have a window of opportunity to cancel…
18 Month Minimum Contact Lengths
Being on MSE we probably all know that the pricing model for broadband is to offer reasonable prices for the first 12 months (perhaps via some form of cashback) followed by eye-wateringly expensive pricves with continual hikes for those who stay longer than that year. A few years ago I used to go with adsl2 and pay about…
How to get Fibre !!??
Hello My local fibre cabinet is enabled for "superfast Fibre" But Openreach says capacity is too high and therefore I cannot get any ISP to help sign me up to Fibre. Thus I am stuck on bog standard ADSL which is utter rubbish, a download speed of 1.3bb/sec. Its a ridiculous dilemma and no doubt is very common. What can I…
SKY take money from my account AFTER acccount was terminated
I had broadband with SKY at £18 per month on a rolling month to month contract. On 23rd December I paid £18 for 23rd December to 23 January. On 1st January I decided to move to Vodafone and they set in the wheels in motion for the move. I received a letter from SKY dated 2nd January to say that my service with SKY would…
unemployed mobile broadband
im unemployed. been using a vodafone pay as you go dongle for years, finally fed up with it. i cannot work out which is cheapest/most data payg mobile broadband or payg phone/tethering to replace it.
Talktalk Secuurity Problem
I found out the hard way, after struggling to repair a problem with my laptop for a fortnight, (and, only eventually solved by completely uninstalling Windows and reinstalling) that the reason that Norton, Epson and Microsoft could not help me by taking secure remote control of the laptop was because this was refused…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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