Talktalk Secuurity Problem

edited 30 November -1 at 1:00AM in Broadband & Internet Access
4 replies 454 views
Sally_HughesSally_Hughes Forumite
1 Post
edited 30 November -1 at 1:00AM in Broadband & Internet Access
I found out the hard way, after struggling to repair a problem with my laptop for a fortnight, (and, only eventually solved by completely uninstalling Windows and reinstalling) that the reason that Norton, Epson and Microsoft could not help me by taking secure remote control of the laptop was because this was refused permission by by my Internet Provider -TalkTalk.. Any attempt to permit this was always refused - and with the message ERR_SSL_PROTOCOLS_ERROR.

Two, separate calls to TalkTalk have ascertained that the company now refuse to allow ANY of their customers to give permission for remote access to their devices. And, there is apparently any way of circumventing this injunction, even temporarily. This, " is to protect our customers from scammers" I quote).

This is "Nannying" in the extreme, and actually not effective, as scammers, who use less secure methods of taking remote control, are not blocked!!

Has anyone else discovered this? And/or found a way around it? And do any other providers also inflict this?

Sally Hughes

Replies

  • ChuckMountainChuckMountain Forumite
    194 Posts
    Ninth Anniversary 100 Posts Combo Breaker
    I had this problem when trying to access my parents computer via Teamviewer. All of sudden it stopped working and wasn't sure.

    After a bit of googling I eventually found it was Talk Talk blanket restriction.

    If you log into your TalkTalk account online there is an option under security settings to turn off Scam protection. I had to do this to enable Teamviewer to work again, switching it back on once I had resolved the issue.
  • pmdukpmduk Forumite
    10.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    Try never to think of Talktalk and security at the same time. It'll lead to unfulfilled expectations
  • Peter999_2Peter999_2 Forumite
    751 Posts
    Part of the Furniture 500 Posts Name Dropper
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    If you change your DNS to 9.9.9.9 it should work fine.

    Here describes how :
    https://developers.google.com/speed/public-dns/docs/using

    and this describes who runs the 9.9.9.9 DNS :

    https://www.theregister.co.uk/2017/11/20/quad9_secure_private_dns_resolver/

    Hope this helps
  • edited 25 January 2018 at 7:39PM
    TalkTalkTalkTalk Forumite, Organisation Representatives - Private Messages may not be monitored
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    edited 25 January 2018 at 7:39PM
    Hi Sally

    You and legitimate users of these services can obtain access now by updating your HomeSafe settings in My Account. Protecting our customers is a top priority for us, which is why we are filtering a small number of sites that are being used by scammers to take control of customers’ computers and steal from them. If you have any problems with this at all, please don't hesitate to get in touch using the live chat link on our website, our Online Community or over Twitter (@TalkTalk).

    Thanks,
    Becky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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