Virgin overcharging for a phone line

edited 30 January 2018 at 12:44PM in Broadband & Internet Access
2 replies 430 views
phillybbphillybb Forumite
2 Posts
edited 30 January 2018 at 12:44PM in Broadband & Internet Access
Hello,

I looked at new broadband deals to compare against my exsisting virgin broadband. I pay for broadband and phone line.

I have known that I dont have to have a virgin phoneline. However upon starting my contract - over a year ago - they told me it was a cheaper deal to inculde a phoneline. The contract ended but I stayed on the same tarif. But now its cheaper without a phoneline but i wasnt informed of this. I have never plugged in a phone or used it in anyway. Do they not need to inform of changes in the billing or am I being nieve?

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