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Broadband & internet access

Archives for January 2018

Haggling with BT as an out of contract customer
Hello... I wondered if you could give me some advice with my BT Broadband. We are on BT Infinity 76Mb and as we're now out of contract the price has shot up to £55.99 a month. That cannot continue when moving to what looks like almost anywhere else a new customer is far cheaper. The first thing is that we want to move down…
Seeking advice - legal action against Talk Talk?
Hi - I'm looking for some advice. 3 years ago Talk Talk terminated a broadband / phone contract 3 weeks after i had opened it. They say that I transferred to another service provider and breached our contract and are therefore pursuing me for breach of contract. They have passed this on to a debt collection agency and have…
Talk Talk help
First time on this website and not sure if posting in correct place. I have a problem with TalkTalk. They have recently installed broadband for me just a few days before Christmas. Despite TalkTalk telling me the fast broadband would be enough for me living alone the speed I ended up getting is 0.8mbps. 3 times TalkTalk…
Vodafone renege on offer but do we have a contract?
A few weeks ago during a live chat with Vodafone regarding a mobile phone contract, my husband was was offered Vodafone broadband. This is what “Laura” the operator said: “Laura: We actually use the same BT line Stuart and we buy you out of your contract. As we use the same BT line we actually deal with all the changeover…
switching
How many days before the end of contract is one able to switch providers? Another question is: Is it easy to switch from Sky to Virgin, or do you have to manually terminate the contract with Sky and manually start one with Virgin? Thanks
Anyone experiencing problems collecting cheque from BT
I did a broadband deal with BT which was £100 prepay card and £50 cheque. I've received the prepay card, but having issues collecting the cheque from them. Anyone else had problems?
Attempt to transfer to Vodaofne, a cautionary tale!
So, £20 a month for unlimited fibre with Voadfone looked like a great deal. I was nearly at the end of the BT contract, and they were hiking prices, rang retention's got nowhere so I decided to move my service. Given a start date of 9th Jan, box arrived, quidco tracked, all going to plan. Right up until the 9th when I…
BT - Not Recived My £50 CashBack Signed Up October
Hello I signed up for this BT broadband deal back in October 2017 After I was up and running I filled in my details for the £125 pre-paid MasterCard + £50 cashback I received the £125 pre-paid MasterCard after two weeks but I have not received the £50 cashback https://www.moneysavingexpert.com/tips/25-10-2017/#bband
TalkTalk Changing contract terms
Hi Everyone, I did do a search and was unable to find if anyone has had the same experience that I have had with TalkTalk so please point me to any existing threads that have got buried. I had the problem before about 2-3 years ago, but it was not of great importance then, so I ignored it, but it has happened again last…
BT price hikes
I did not get any letter informing me of the price hikes in January. I thought I was not going to be affected as I started my contract in August. The increase is £4.50 a month. I read a lot of people did not receive the notification letter. Is there anything I could do besides waiting for contract to end. Thanks
About Vodafone and Ombudsman
Hi everyone I need some help please. I am currently having an issue with Vodafone which is in the hand of Ombudsman as well. The company cancelled my home broadband account without prior confirmation with me claiming that another provider asked to take over. I was left without internet for three weeks and Vodafone offered…
In a right pickle, advice needed please.
Hi, currently my package is as follows, it consists of phone and broadband with the post office, line paid for upfront at £183.37 ending on the 21/5/18 and premium broadband at £11.01.This is my second year with them as their line was the cheapest, unfortunately I did not realise when I first took up their broadband that…
Duped by BT
Last November I spoke to BT on the phone. The person I spoke to agreed to change my parents broadband contract from business to home and to reduce the cost to £35 a month. They stated that they would send an email confirming this deal (which never arrived). In an IM chat I was assured that the new deal would kick in this…
Broadband in hull
Anybody know how Kcom in Hull can have a monopoly on telephones and broadband use. If you live in Hull you only have a choice of Kcom for Internet and telephone supply. Any other supplier eg BT etc are not permitted to operate in this area. Kcom are expensive and not very reliable. Any ideas how to circumvent this…
BT price hike - I missed the 30 day limit to change
I have missed the 30 day limit to amend or leave BT after they e-mailed me of the price increase on 8th Nov 2017, BT today stated there would be a penalty of £176 if I left before the end of my contract in August. Is there anything I can do to get out of the BT contract early without a penalty (as I am now paying £33/mnth…
Three £60 Amazon card MSE deal
Hi just wondered as the 90 days is over has anyone received their gift card yet ? Thanks Oops wrong section, can a mod move to mobiles please,
Voda v Virgin
Hi, am considering Virgin Fibre (£27pm) and Voda fibre (£20pm), is there any reasons that Voda isn't a good option based on price, I see some posts where the service received has been an issue but it appears to be similar for most providers. Thanks in advance.
Switching providers for Business telephones & Broadband
I am looking to switch providers for our telephones and broadband for our company and have been inundated with sales calls from various wholesale companies all offering different packages but ultimately all claiming to be up to 60% cheaper than BT. After a little research I know that BT are only responsible for billing as…
Sky or BT?
I'm thinking of moving from Sky to BT. They rang me just before Christmas and what they offered I could save £30 a month. My question is for someone who has moved from Sky to BT. Can you get all the Sky channels or most of them? I watch Universal, Fox, Discovery etc, also we have Sky movies. I don't watch sport so the…
Talk Talk £60 Amazon Voucher
Am currently with BT paying a fortune for Infinity which I don't actually need, so looking to switch to the cheapest available (I'm out of contract). The broadband comparison came up with £13.95 a month (equivalent) using the £60 Amazon voucher you get. Has anyone done this, does it sound like a good deal? Clicking on the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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