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New contracts
I am locked into a BT Broadband contract for another year. However I want to reduce my service to the lowest level possible as I am going with Virgin VIP package. if when I contact BT they say I need to enter into a new contract and I do so, will there be a cooling off period i.e.30 days. Can I then cancel the contract as…
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MSE News: TalkTalk cuts the price of broadband for new AND existing customers
TalkTalk is reducing the price of its broadband and fibre packages for those that sign up for two years and is promising not to raise prices for the duration of the contract...Read the full story: 'TalkTalk cuts the price of broadband for new AND existing customers – but most can save more elsewhere' Click reply below to…
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Switching from Virgin to Plusnet - connection fee
I have been with Virgin for a year (was with TT for years before that), my contract is coming to an end, and doubling up. I tried to haggle with them but they would only come down to £28 (instead of 40) I am considering going with Plusnet which offers a £20 a month for basic ADSL, as money is more of an issue right now. I…
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How do I close BT Yahoo Email Account
Can anyone tell me how to close down my BT Yahoo Email Account? I've tried to find info about how to do this without any luck. I phoned BT but they said I had to phone their Premium Email department with a premium rate phone number! It seems that others who have done this are left hanging on for up to 45 minutes! I don't…
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Leaving BT but where next?
Waiting for my BT price increase letter and in the meantime deciding who to move to next. Have been with Sky and PlusNet. PlusNet I liked because of their usage monitor but no one else seems to offer this as a service. Talk Talk any good? Vodafone? By the way still can't get fibre waiting on Open Reach. In a Virgin Media…
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Moving house - cancelling Vodafone broadband
I'm currently about 4 months into my 18 month Vodafone fibre broadband contract. I will be moving house soon and I'm pretty sure Vodafone would be able to supply the new property, so it looks like my options are as follows: 1. Take Vodafone broadband with me to the new place and sign up to a fresh 18 month contract. 2.…
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Sky repeatedly raised DD prices without telling me and added unauthorised services.
Was with BeThere internet, who got bought out by Sky, who gave me a monthly rolling contract for £35. This happened to be my first and only Direct Debit so I didnt really know what was normal. 2 years later, I take out another DD with another company, who religiously inform me via email every time the amount changes or…
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Virgin Super 60 Broadband Changed?
Has anyone else noticed that Virgin Super 60 Broadband has suddenly changed to Super 50? Last month my package included super 60, this month it's changed to super 50. :(
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Wifi - Business vs Personal
I have moved in with my boyfriend, I am looking into screwing his bills right down as I have brought children with me. they want access to the wifi and he has a small business that uses the broadband too.... He has business accounts with BT His last bill was £270 (£152 of that is usage charges :o ) this is a quarter. On…
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Sky BB & Talk price rises
I guess I'm not the only one but I received notification of my BB unlimited price rising by £2.50 p/month and line rental by £1.59 p/month from 1st March (plus call rate rises). Is it worth me ringing them and haggling, with a view to changing and, if I were to change who do people recommend, I won't go to Talk Talk,…
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BT price hike
A couple of weeks ago I renewed my BT line saver line rental and my Infinity 1 broadband with anytime calls. At no time was I advised that the prices were increasing :eek: Reading the recent beat the bt price hike emai, it looks like I can leave BT penalty free once they write to me. I think I'll still be stuck with the…
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Call 18866
I have been using this service with no problem for quite a few years. I now need to change my method of payment. Their website is not much help and I cannot find a way of contacting them. Can anybody help.
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Going from Fibre BB back to regular BB
I've done a bit of searching online for the answer but I couldn't find it. If you have fibre broadband is it possible to switch back to non-finer broadband? I know when I had fibre broadband installed Openreach came out and did some fiddling with the cables outside. I suppose Openreach would they have to do the same if you…
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BT experience
It would seem that I am not alone when it comes to having bad experiences with BT in terms of the level of customer care received and their willingness to take ownership of complaints. This month I cancelled Netflix and after acknowledging my request my whole account was shut down including broadband, landline, BT TV…
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Plusnet have increased monthly broadband cost in offer
Plusnet have increased the monthly broadband cost for their 'Unlimited Broadband' package from £2.01 (when I checked on 12th January), to £7.01. The article here says the £2.01/month deal is valid till 31st January: http://www.moneysavingexpert.com/phones/cheap-broadband#plusnetbb I called Plusnet and they didn't know what…
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BT Moving House Transition Mess
I called BT in November to start the moving house transition. As of the 23rd December, the broadband service was deactivated, although on the account, it was notes to transition from the 3rd January. I called them on the 23rd where i was told that it was deactivated in error and someone would contact me re. reactivating…
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Please help bt broadband mess
Hi guys i have had no broadbans since dec 18th. I have been sent round the houses as per bt normal. However this is impacting a very lot on work and personal life as i try to work from home a lot ( unable to obviously) and nothing can be updated. I have had to take 4 and a half days holiday for engineers to come but they…
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Now tv combo TV and fibre broadband
Looks a good price and only 30 day contract Anyone have this and would like to share their experience?
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Are BT and Virgin Media charging too much to otther ISP's ?
BT are the worst culprit. They have a monopoly on the phone lines and deliberately hold the fibre optic infrastructure back so they can make a profit out of the copper lines. It's probably far cheaper to run and maintain their fibre optic lines than their copper lines, and yet, fibre is made out to look like a premium…
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Only able to get superfast broadband from BT?
I currently have a BT package for phone, broadband and a basic TV package. I have BT Infinity broadband, and have had it for the past 3-4 years. As it is coming up to the time when the annual line rental saver is due, and all the prices will go up (unless I re-negotiate), I thought I would look around at other options. I…
