BT experience

NW_Mike

It would seem that I am not alone when it comes to having bad experiences with BT in terms of the level of customer care received and their willingness to take ownership of complaints. This month I cancelled Netflix and after acknowledging my request my whole account was shut down including broadband, landline, BT TV entertainment and mobile. I simply never asked for nay of this to be done. I have received various bills over the course of the past fortnight in which I am being charged nearly £350 for early cancellation of my old account and set up charges relating to my new account. I have had to stop my direct debit. Despite emailing BT and following their complaints procedure i have received no acknowledgement or reassurance about these cancellation charges. My usual monthly bill is £80 and I just hope that one of the BT reps on this forum is able to take this further as I am not willing to spend another hour on the phone to India being passed round from pillar to post.

JJ_Egan

If you are a BT Customer then use .
https://community.bt.com/


long long time since BT reps been on MSE .