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PlusNet rip-off?
Was trying to prevent my PlusNet bill getting too big so paid £25 into Top-up credit believing that it would come off the bill. It didn't. Seems its to pay for extra calls whether you make them or not. So if you don't use it you lose it. They have refused to credit/refund and say that if not used by 11/11 tough. Seems that…
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Are talktalk really that bad?
I popped to asda yesterday afternoon and got talking to the talktalk rep that was outside the store. I currently have my line rental and broadband through sky and pay £27.40 a month. Talktalk offered me 18 months free broadband and I just have to pay the £17.70 line rental. I agreed and signed the contract but when I got…
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Talk Talk - Confusion
Hi All Called Talk Talk to query best deal as paying £27.?? for simply broadband and line rental, and can see on website simply broadband and line rental for a total of £17.70 https://sales.talktalk.co.uk/product/broadband/simplybb Was told I couldn't get this deal and best offer was £22.70 per month for 12 months and then…
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BT Fibre broadband actual speed
I have just switched from virgin media to BT for 38MB fibre broadband,tv, and phone, last night on their 50% off offer, and it works out at £10 forbroadband £7.50 for TV package and £16.99 line rental per month, and i get BTsport free, so in total £34.50 whereas i am paying £49 to Virgin at the momentfor their 50MB fibre…
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Improving Broadband?
Hello all, We are at a point where we are looking at replacing an ageing PC and while we are at it i am keen to sort out some inherited issues with our phone line and broadband. We currently get broadband through Sky and while the speed is ok its nothing like as good as it should be for the area. This is because the house…
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Stuck with BT? Can't afford to cancel
Hi - hope you can help... I've recently had a messy relationship breakdown and have now moved to a new address. The BT broadband and phone contract was in my name at the old house and was the superfast infinity unlimited option my other half needed for his work. The account is still in operation at the house which he is…
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Broadband Activation Fee
I begrudge paying this - anyway to avoid ?
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Switch from Post Office to BT
Hi I'm switching my mothers broadband/talk package from Post Office to BT I've made the order with BT and everything seems to have gone through ok, do I need to do anything else i.e. do I need a MAC number and to call the PO to cancel the contract? I'm a bit out of the loop regarding BB migrations, etc. Thanks.
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Village life - slooooow broadband
Moved 10 monthsago and the broadband speed is awful, I think 4 or 5Mb/s (hope that is right?) I waswith Virgin at my old house and it was really fast, and would like the same again, Virgin do not supply our village, and I'm currently with John Lewis (it was on offer when I moved, now coming to end of contract) A lad from…
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Switching from BT+Sky to Virgin. Is this a good deal?
Hi all, Virgin Media has recently set up cable or the first time in my area, which is what I have been waiting for since being with them years ago and I have my installation date due next month. I'm currently with BT (Infinity 2+Anytime calls @ £25 + £17.99 line rental) and have Sky for TV (Family pack + Multiroom @ £45)…
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EE - cancellation issues
Having just changed to another landline/ broadband provider I have a couple of issues with EE. Firstly they seem to want to charge me the 2 weeks notice from the takeover date rather than the date they were notified. Is this appropriate? Effectively they are being paid for providing me with nothing. I would understand if…
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Sky withdrawing package mid-term
I took up the Money Saving Expert Sky offer during June ie 12 months free broadband unlimited, 12 months half price line rental, free weekend calls and £100 bill credit. Everything was OK until I received a letter from Sky dated 10 October saying my current package will no longer be available after 1 December. I rang Sky…
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Price of Sky ADSL
I notice that the promotion for ADSL unlimited says it's no longer reliant on your having Sky tv, so I wonder if this is their way of saying you will get no credit for having tv : Until now, it was £7.50 with tv and line, £10 with just line. On the website it says that after the 'free for 12 months' offer for newbies, the…
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BT want to charge me £55 to leave
Hi folks, I'm currently with BT for phone and broadband, they attracted me on a good deal because i'd never normally touch them as they are so expensive. Anyway my BT contract ends on 30/10/15 and after that it will shoot up in price so I planned to leave. When I saw Martin's e-mail this week with the great EE broadband…
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any experts on Spanish Broadband
hi everyone.I am trying to help out my Brother who lives in Lliber Alacante Spain. As I am afraid of flying I keep intouch with my Brother via Skype. Trouble is his Broadband is crap and keeps dropping .His current supplier is movistar who provide internet via saterlite link but its very poor. Anyone have any ideas for…
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Why such a big price difference existing customer v new customer?
Currently with standard unlimited BT Broadband and looking to upgrade to Unlimited BT Infinity 38mb Why is it that when I sign in and look at the price as an existing customer it is £23 a month - http://www.productsandservices.bt.com/products/upgrade-your-broadband/ When I don't sign in and look it is £12.50 a month -…
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Q for EE customers - do they report monthly account details to credit ref agencies?
Was hoping someone who is with EE who has also checked their credit report recently can answer this Q... Does EE report your account conduct on broadband/landline to the credit ref agencies eg Experian, Equifax ie the fact you have an account with them and pay on time each month I'm considering switching to EE…
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When is a Fixed Term Contract NOT Fixed?
WARNING On 07 October I started a new 12 month fixed term contract with Sky on very agreeable terms that I saw in a MSE weekly email. The router arrived a week in advance to the change and on the 07th the disconnection / reconnection was seamless, took me 10 minutes to set up. :) One off Charges- Sky Hub / Router: FREE…
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Talk Talk Deal £180.36
Hi Took out this deal on 24th September and paid £180.36. However just had my first bill its £17.55? Looks like they've put the price up on 1st October, I thought I'd be protected from any price hikes as paid up front? Anyone else had this? Hoping it wasnt a mistake moving to talk talk. Does anyone also know who sends out…
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Sky Line Rental Increase on New Contract
Hi all, I just moved in to my first home and signe dup with Sky broadband and talk (free unlimited broadband, £4 E&W calls with £16.40 line rental). Also as a bonus I got a £100 Tesco voucher for signing. I got an email to to say they would be increasing the line rental, now I know it is only £1 a month but can they do…
