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2 questions about Home phone.
Sorted my mum out with home phone only from Mad as a Fish 12 months ago, unfortunately she has just learnt that Plusnet who own Mad as a Fish are discontinuing the service and they want to switch her to a PN product. PN though don't offer a home phone only service and, I was a PN home phone and BB customer until I got the…
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Timing for End of Contract Dealing
I am with BT and now out of contract for my phone line and my BT Infinity contract ends 11/12/15. I have read the guide that says I can give BT 30 days notice of leaving so is that the best time to start negotiating a retention deal ? and If I want to leave as soon as possible, but not get a penalty, how early can I sign…
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Talk Talk dispute - what can we do?
Hi all, Let me start by saying you should avoid Talk Talk like the plague. They are the worst, clueless and most unprofessional company I've ever had the displeasure of dealing with. Anyway, to my problem. We were signed up for Talk Talk's fibre broadband and then we moved house. Before moving into the new property, we…
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Moving from ADSL to Fibre which cashback?
Currently with Sky on ASDL Free BB Unlimited and considering moving back to TalkTalk as contract ends soon and price increases. My question is will this count as New Customer with new line or existing line for cashback purposes? I suspect its a switch and then upgrade but would like to hear from others that have made the…
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Plusnet worst customer service ever
Been with Plusnet using standard broadband for the last years. Never had any problems Then switched to Fibre with Plusnet and the saga began. First it took 3 engineer visits to set Fibre up. Eventually I was receiving Fibre put had speeds drops of down to 0.5 Mbs at peak times. Spend hours on the phone to their customer…
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Charges from old broadband provider after switching - standard practice?
I recently switched my broadband and telephone from EE to Sky thanks to MSE's latest Sky deal. On 23 Sept I signed up with Sky and initiated the switching process. This was confirmed on 24 Sept and Sky told me that the switch over would take 14 days after that, namely on 7 Oct. This happened on that day and I have not used…
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Best deal on broadband
Hi My son is a full time single parent and has just moved into his first home He wants to get the internet as his getting his sons a tablet for christmas so they would need the internet to play some games, he also is getting a ps4 so would probably do online gaming too and downloading He has a phone line in his home as…
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Leaving Virgin Broadband Out of Contract
Hello, yesterday I phoned Virgin Media to ask them to cease providing me with broadband internet as I am switching provider. They said OK, but I have to pay them for the next 30days! They said this is a legal requirement. I am no longer in a contract with them and I have paid until the 5th November. They want me to pay…
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How can Fleur Internet offer Superfast Broadband when we have no fibre?
Hi, We used to be with Pipex for broadband, then got moved to Tiscali, then to Talk Talk. Now Talk Talk have dumped us to Fleur Internet as apparently our location is not good enough for them. We're just 15 miles from Aberdeen, which is hugely connected to the world with mega fast data links thanks to its place in stuff…
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Is it possible to use to use my TalkTalk packages with another line rental provier
I have had my TalkTalk Simply Broadband for over a year and would like to know if I could change the line rental provider. As I am past the introductory offer contract for Simply Broadband, I must know am I still to keep with the existing line for a further 12 months or can I change it? I am interested in their Superfast…
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EE dongle return
I'll keep this simple - I bought a Dongle from EE, they said I'd have enough data - I don't. I want to return it but they are saying they don't do returns. Can this be right?
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Virgin Media and CISAS
Hi After few months (3) of complaining because my broadband is 5Mbps instead of the 152 I am paying for (due to an issue in my area) I decided to take them to the CISAS. The issue was meant to be fixed in September but then just 1 week ago when I called because nothing changed they told me that the date was pushed back to…
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Relish Broadband (london) review - 25MB speed acheived
"Relish" is £20 a month and runs on 4G mobile network so you can ditch the BT landline and save £17 a month. So it can be a pretty good deal. (actually it might be 4.5G which has been rolled out in London but kept secret!) It has terrible reviews!! People saying it cuts out, speeds are slow etc. I plugged mine in yesterday…
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Newish House no fibre, alternative?
I am looking for some advice if possible. We are in the process of purchasing a newish house (built in 2010) and rather naively after looking on a couple of websites and also having lived in the local area believed we would have superfast broadband (as we did in the same village a couple of streets away). Now we have…
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I’ve got the sky offer with the code provided. I’m getting bills of £9.95 p/m now th
I started up my account with Sky going through the process as per the offer I was emailed in one of my weekly emails. This i did as soon as the offer became available, i obtained my code and setup before the deadline. Now it would appear that I am to pay £9.95pm. Gladly I added one £ but still is nowhere near the £5. Have…
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BT at their finest.
earlier on today- me: can you advise me when and how you communicated the £5 increase for BT Sport?? BT: we sent you an email between 24th July and 1st Aug. me: not that i see. I have BT mails from before, during and after these dates but not one about this. However, i do have one dated 27th about an increase to line…
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Help With Broadband
Hi All, First post here, I am currently with basic BT and our cabinet has gone live now, I phoned up BT To see what deals they can give me and it was overpriced.. [Fibre Optic] Is it possible to cancel the contract and resign as a new customer via USWITCH? I am out of contract now.. I was also looking at Sky Fibre at 10.00…
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Stay with Talk Talk or move to BT ?
We are currently with TT on the plus TV package and paying around £37 p/m (don't use the phone) and seems we can't get fibre broadband despite being in the city centre which seems crazy Anyway contacted talk talk and they are just offering it at £27 p/m for 12 months on a 18 month contract (which I don't like, why not 12…
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Talk Talk Medium Fibre - Signup Via Cashback or Comparison Site ?
I recently found out about the upcoming price increases from my current provider (SKY), after trying to negotiate a deal (Best was £2 a month off £8 monthly call package and 1 month line rental discount) as I already have a "discounted rate" (Half Price Fibre). I have decided to try the Talk Talk package as it saves me…
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New telephone line
How do I get a new line put in to a new house? I am moving into an empty house that does have an old telephone line which has not been used for years, but I want it moved. Is it better to inadvertently disconnect this and get a new connection, or to have this moved? I prefer to put it undergound. How do I go about getting…
