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BT at their finest.
johnbhoy10
Posts: 452 Forumite
earlier on today-
me: can you advise me when and how you communicated the £5 increase for BT Sport??
BT: we sent you an email between 24th July and 1st Aug.
me: not that i see. I have BT mails from before, during and after these dates but not one about this. However, i do have one dated 27th about an increase to line rental.
BT: we would have sent you a letter then.
me: well i never received it then.
BT: i see we refunded you £5 on 15th September as compensation for not advising you.
me: NO you did not. Your colleague gave me £5 as a goodwill gesture and in no way admitted BT at fault in any way. This was not asked for and was definitely not compensation as you admitted no fault.
BT: we are sorry for not advising you of price increase sir.
me: can you please advise me of my router disconnections in the last few days??
BT: i have run a complete test as this is not showing any.
me: take your time
BT: it shows average 1 drop per day, sometimes 2 but no more than that.
me: wow, that's actually worse than i thought.
BT: test result shows a fault outside your property (BINGO:D) and the Service Monitoring Team will now monitor for 24 hours.
me: i am after a bit of advice. I have complained and faulted this issue since start of contract September 2014. I have my fourth hub sitting unboxed in kitchen and have had 2/3 engineer visits who say there is no issues in my property. I have contacted BT for 13 months regarding speed issues and disconnections. I think that is long enough to sort out!!
BT: i have escalated this to level 2 (being there before and beyond:rotfl:) and a supervisor will phone you tomorrow.
me: ok thanks for your help but i'm still sending in a complaint.One final question-can you advice of my minimum guaranteed speed??
BT: sure it is 10Mbps.
me: that's funny, i just tried it and it shows 15Mbps and have a screen copy of this.
BT: i'm just telling you the info on my system sir.
me: ok. thanks for your help. bye.
:rotfl:
MORAL- be warned folks!!!!
me: can you advise me when and how you communicated the £5 increase for BT Sport??
BT: we sent you an email between 24th July and 1st Aug.
me: not that i see. I have BT mails from before, during and after these dates but not one about this. However, i do have one dated 27th about an increase to line rental.
BT: we would have sent you a letter then.
me: well i never received it then.
BT: i see we refunded you £5 on 15th September as compensation for not advising you.
me: NO you did not. Your colleague gave me £5 as a goodwill gesture and in no way admitted BT at fault in any way. This was not asked for and was definitely not compensation as you admitted no fault.
BT: we are sorry for not advising you of price increase sir.
me: can you please advise me of my router disconnections in the last few days??
BT: i have run a complete test as this is not showing any.
me: take your time
BT: it shows average 1 drop per day, sometimes 2 but no more than that.
me: wow, that's actually worse than i thought.
BT: test result shows a fault outside your property (BINGO:D) and the Service Monitoring Team will now monitor for 24 hours.
me: i am after a bit of advice. I have complained and faulted this issue since start of contract September 2014. I have my fourth hub sitting unboxed in kitchen and have had 2/3 engineer visits who say there is no issues in my property. I have contacted BT for 13 months regarding speed issues and disconnections. I think that is long enough to sort out!!
BT: i have escalated this to level 2 (being there before and beyond:rotfl:) and a supervisor will phone you tomorrow.
me: ok thanks for your help but i'm still sending in a complaint.One final question-can you advice of my minimum guaranteed speed??
BT: sure it is 10Mbps.
me: that's funny, i just tried it and it shows 15Mbps and have a screen copy of this.
BT: i'm just telling you the info on my system sir.
me: ok. thanks for your help. bye.
:rotfl:
MORAL- be warned folks!!!!
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