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Broadband & internet access

Archives for October 2015

BT Mis-selling Infinity2 package?
I had infinity2 package installed , you know the one with the advert you could get 55-74Mb and the min you will get 46Mb(accurate within 1-2Mb). All was fine with no problems as I didnt feel the need to test it as it seemed fast, recently my contract was up for renewal so after a bit of negotiating I decided to continue…
BT Retentions - how far can I go?
My contract has expired with BT and I called up today to try and get a better deal. I currently have BT Infinity 1, evening and weekend calls plus BT Sport HD (on SKY) at just over £60. I was offered £39.50 to renew. As I was hoping for something closer to £30 I asked if they could throw in a £125 Sainsburys voucher as…
BT line rental
Several years ago we were told by BT that we needed to pay them line rental despite having phone and broadband with our sky package. I've recently found out that we didn't need to be paying this. Should we be able to claim our money back?
Virgin Media speed upgrade - is it free?
Had an email offering me a speed upgrade from 50Mbps to 70Mbps. Went through the online order process. At no point did it mention a cost, but at the same time it didn't say it was free either. The implication was that it was free, but this wasn't specified. What I do hate about Virgin Media is that you can't see the cost…
BT trying to obtain my IP address; should I be worried?
Had a technical failure (no broadband) and called up BT for help after it didn't turn back on again. The (Indian call center?) person I spoke to appeared to know very little about what he was doing. Normally after the initial try restarting the router, tried-the-master-socket? type questions the line is checked for faults,…
Talk Talk ,,, move along now
Your TalkTalk account number: xxxxxxxxx Dear Mr xxxxxxx, We know it’s been a worrying and frustrating time since Wednesday’s cyber attack on our website. We’re doing everything we can to get to the bottom of what happened as soon as possible and to keep you updated. Our investigations are currently showing the following:…
Sky MSE sept offer
Just had 2nd bill and it's still incorrect. Spent over an hour trying to sort last bill with the on line adviser who was useless and very rude. Has anyone got a link or details of the offer and does anyone know what the £5 upfront you had to pay was for and is it refundable? Thanks in advance
Fibre deal nearing end of contract
:cool:Hi we are currently reaching the end of a 18 month deal (contract finishes 31st October) with talk talk where we were on the essentials TV, broadband and calls package plus medium fibre for which we pay £10 for simply broadband and TV, £17.70 line rental and £5 for the fibre. Have had an email from them with a…
Orange broadband / Netgear router
I have been trying to phone Orange broadband support all week and always get the same recorded message saying they are experiencing high volumes of calls at the moment , please call back later. Our wifi is absolutely awful and I am wondering if it is due to the router that they supplied, quite a few years ago now. I don't…
How Best to Cancel a Broadband Switch?
As above! I have put the wheels in motion to switch from BT to TalkTalk for my broadband services, but in the middle of it all the TalkTalk hacking farce started... So how do I stop this switch from going ahead??
Anyone with BT Fibre in their area but not available in their street/house
Firstly thanks for reading this post So, BT Fibre is in the Wilmslow area but for some reason my street (moving in soon) can not get it. Most areas around it can. I can only check via postcode as don't have a landline yet and it states only 3MB available and when I use Openreach's site to check when Fibre will be…
TalkTalk - cyber-attack - Grounds for canceling contract?
Hello I currently have 6months left on my talktalk contract after this latest cyber-attack I have zero confidence in them to look after my details. I was wondering can I now complain to them and get them to cancel the contract or will they make me see out the rest of the 6months left on the contract?
Can I leave TT now?
Would I be able to leave Talk Talk after this security breach? I am truly fed-up with them. I have 4 months left on my contract. When I re-newed my contract I assumed it would be for 12 months, I only found out that it was apparently for 18 months. I KNOW I definitely did not agree to 18 months! after much hassling, they…
Post Office BB and Phone
Hello, I'e recently moved (well a month ago) and before I moved I checked the cheapest price for broadband and phone, long story short the Post Office was the cheapest and I thought as they are a reputable (haha) brand I would go with them. I had the phone put on last Thursday and was told it would take 5 working days…
Sky Anytime - international call no longer free
Apart from the line rental being raised to £17.40 a month, Sky have done away with Sky Anytime International Calls. Sky Anytime has been raised to £8 but will include mobile calls instead. If you want inclusive international calls this has gone up to £12 (from £5) - really not worth it when you consider a 60 minute call…
BT cancelation problem
Hi , I am new to this forum, so please excuse if any errors. I am having problems with BT. A month ago i ordered BT package for phone,broadband, and mobile and then cancelled within 10 days as my existing provider has offered me a better price after ordering BT. Now the problem, is BT says it has no record of me calling…
A new standard for Virgin Media retention?
I wanted to share this with you guys. The customer actually cancelled, however VM came back to them before they left with the following deal: XL TV 200Mb Vivid Broadband XL Talk Unlimited Telephone £40/month, a year's line rental included. This bundle normally costs £55.40 + line rental at £16.99/month = £72.39 So for…
why isn't virgin forced to share its network?
looks like my bt cabinet isn't going to be updated in the near future due to the number of virgins in my area. no virgin customers are going to switch to bt until bt are as fast so we have no competition in my area. bt has been forced into sharing its network. why hasn't virgin?
TalkTalk website hit by cyber-attack
MSE Official Insert: For updated info from MSE read our MSE News story: Talk Talk website hacked: what you need to do now Back to the original post... Police are investigating after a "significant and sustained cyber-attack" on the TalkTalk website, the UK company has confirmed. The phone and broadband provider, which has…
Non Fibre area
I live in a non FO area and with my current provider (Fuel/NewCall Telecom) i'm getting about 1mb/sec. Non of the main providers offer anything less than their 17mb/sec packages and are not prepared to give a discount considering my circumstances. Seem a bit unfair to pay in excess of £22/month for 1mb/sec Any thoughts??

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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