Post Office BB and Phone

chocolatelover93

Hello,
I'e recently moved (well a month ago) and before I moved I checked the cheapest price for broadband and phone, long story short the Post Office was the cheapest and I thought as they are a reputable (haha) brand I would go with them.

I had the phone put on last Thursday and was told it would take 5 working days (basically a week) until my internet would go live. I phoned yesterday and they said it would go on yesterday (it didn't). Phoned today and was on the phone for over 30 mins and was told that my go live date was tomorrow!!

I told him to go and flick the switch and put my internet on to which he said no it doesn't work like that. After going round in circles for ages I decided to give up as I had better things to do.

Anyway the internet is now on!

I was wondering if anyone else has had the same with the PO and which would be my best route of complaining?

TIA xx

jem16

chocolatelover93 wrote: »

long story short the Post Office was the cheapest and I thought as they are a reputable (haha) brand I would go with them.

They were reputable until TalkTalk took them over.

chocolatelover93

jem16 wrote: »

They were reputable until TalkTalk took them over.

That explains a lot!! TalkTalk are rubbish!! If I knew they owned them would've steered clear

teddysmum

Tesco's service also TalkTalk, now.

chocolatelover93

I knew Tesco was but didn't know PO was

JJ_Egan

Are the PO accounts part of the hacked TT accounts ??

chocolatelover93

Hope not!! However only just signed up (well a month ago) so hope mine wasn't hacked!!

joe134

chocolatelover93 wrote: »

Hope not!! However only just signed up (well a month ago) so hope mine wasn't hacked!!

Lifes like a box of chocolates.You should know as a lover
.Gump did;.
I didn't know either, as I was looking at them too, only last week, et.al.
Seems TT is like Dog s***
All over the place.:eek:
And I trod in it.

chocolatelover93

joe134 wrote: »

Lifes like a box of chocolates.You should know as a lover
.Gump did;.
I didn't know either, as I was looking at them too, only last week, et.al.
Seems TT is like Dog s***
All over the place.:eek:
And I trod in it.

Haha that's very true!! lol
Worst bit is took an 18 month contract out with them
Quite annoyed as was promised up to 18mbs too but only getting 2!!
Hubby not happy as he can't play online on PS4, told him it is the trouble living in the middle of nowhere. Don't think I'm gonna hear the end of it though!!

teddysmum

chocolatelover93 wrote: »

Haha that's very true!! lol
Worst bit is took an 18 month contract out with them
Quite annoyed as was promised up to 18mbs too but only getting 2!!
Hubby not happy as he can't play online on PS4, told him it is the trouble living in the middle of nowhere. Don't think I'm gonna hear the end of it though!!

There is unlikely to be any difference in ADSL speed , whoever is your provider and getting the max speed is very, very rare.

jem16

chocolatelover93 wrote: »

Quite annoyed as was promised up to 18mbs too but only getting 2!!

It is always UP TO but you should have been given a realistic estimate. What was it?

Hubby not happy as he can't play online on PS4, told him it is the trouble living in the middle of nowhere. Don't think I'm gonna hear the end of it though!!

How far are you from the exchange and nearest cabinet? That's what will determine your connection speed.

teddysmum wrote: »

There is unlikely to be any difference in ADSL speed , whoever is your provider and getting the max speed is very, very rare.

There can be differences in ADSL depending on who the provider is. Some exchanges are still on 20CN with speeds only up to 8mb. If there happens to be an LLU provider in the exchange it's possible to get higher with that provider than a non-LLU provider as they usually have updated equipment.

Sounds like that won't help the OP anyway as TalkTalk is an LLU provider.