Post Office BB and Phone

chocolatelover93

It was about 5 Mbs, that I was promised. I will have to double check paper work etc.

I think we are quite a way having said that when they did the phone they had to do something just across the street but don't think there is a cabinet there. I live in the middle of no where although there are quite a few houses there and the village just up the road gets about 10mbs according to the Openreach website

jem16

chocolatelover93 wrote: »

It was about 5 Mbs, that I was promised. I will have to double check paper work etc.

Well you weren't promised 18mb then, were you.

If they think you should get 5mb then you probably should and it may be down to your internal wiring that's stopping you get that. Do you have phone extensions? Where is the router plugged into?

chocolatelover93

Well the plan I'm on is up to 18mbs so I was promised UP TO I know expected is better as I said will double check paper work. I'm not that stupid and never said I was promised 18Mbs lol
Plugged into main socket with the socket they gave us

jem16

chocolatelover93 wrote: »

Well the plan I'm on is up to 18mbs so I was promised UP TO I know expected is better as I said will double check paper work. I'm not that stupid and never said I was promised 18Mbs lol

Yes but you said you were annoyed as you were promised UP TO 18mb. However if their estimate was 5mb that is what you should really expect and 2mb is not within that expectation.

Plugged into main socket with the socket they gave us

Have you extension sockets?

chocolatelover93

Because it's quite a drop! And yes I expect the 5mb/s

What do you mean? I've just got the one in the living room that the phone and internet is in, is that what you mean?

joe134

chocolatelover93 wrote: »

Because it's quite a drop! And yes I expect the 5mb/s

What do you mean? I've just got the one in the living room that the phone and internet is in, is that what you mean?

I think jem means, do you use an extension socket for your phone/bb, from your main bt box?
I get 14mbs, but am close to the exchange.about half a mile.
I also have 30 metre extension, ethernet leads, and, phone leads , under floor, to various rooms to have phone /pc in any room , and still get 14mbs, in them.no loss;
My house has bad wifi dead spots, walls/steel joists.etc. weird shaped house.
However, long extension phone leads etc, usually loses you signal strength.
When I first went with Aol, TT,15 years ago, I got 0.5>1.5mbs, it was BT that was strangling me ,it kept dropping,as it was theirs, just repackaged by TT and sold as theirs, a lot still are.2>5 should bo ok , unless you play games.I managed for years with 0.5>1.5.but, they should give you a close enough speed estimate(,NOT, up to), that's just generic speed.
I had my internal wiring renewed to the main phone socket,from outside, there was a fault inside somewhere.TT did it free.

Aol/,TT were not LLU then, which it is now at my exchange.

chocolatelover93

Sorry to sound thick but still not sure what you mean.

I have the one box in the house which is where the line comes into the house, we've got a splitter on it so we can have the phone and broadband in it if that makes any sense?

Sorry again to sound like a thicko (typical woman - no idea!) haha

jem16

chocolatelover93 wrote: »

Because it's quite a drop! And yes I expect the 5mb/s

The up to 18mb package simply means that that is the maximum someone could achieve. However to achieve that you have to be very, very close to the exchange. Very few will ever get the maximum.

When you agreed to join the Post Office they gave you a speed estimate of 5mb for your line. So this is what you would expect and not 18mb. At that point you make the decision on whether to go with the package or not, knowing that you will never get 18mb but only 5mb.

Now that you are connected you say you are only getting 2mb. Was this speed measure over a WiFi connection or a wired connection?

If WiFi it's never a good measure as WiFi is very much dependent on your internal structure and signal.

If it was a wired connection then you need to look into it further. Your internal wiring can make a difference if you have extension sockets. However you have said that there is only the one telephone socket - none hiding in other rooms that you haven't noticed? Is the socket that you do use a Master socket? You will recognise a Master socket as it usually has a split face. If you unscrew the bottom face you will find a Test socket behind it - try plugging the router into the test socket and see if it make any difference to the speed.

To see what's really happening with your speed we would really need to see the stats from the router to see what speed you are connected at and what your line is capable of.

chocolatelover93 wrote: »

Sorry to sound thick but still not sure what you mean.

I have the one box in the house which is where the line comes into the house, we've got a splitter on it so we can have the phone and broadband in it if that makes any sense?

Yes it does make sense. Just checking that you have no other telephone sockets in the house even if you don't actually use them.

Somerset

teddysmum wrote: »

There is unlikely to be any difference in ADSL speed , whoever is your provider and getting the max speed is very, very rare.

I'm an ex-PO bb customer. In the last two years their speed (for me) dropped markedly. We were guaranteed 1mb, up to 5mb, and would regularly only get 0.3. Obviously we're rural. They also have a thing where they strangle speeds at peak times (capacity). On the dot on 4pm our speed would plummet. CS are pretty useless - line tests, speed tests, filters, internals, rinse, repeat. I'm pretty sure they know how they operate but treat it as a 'fault' that never gets resolved. When I googled PO speed problems, there were numerous hits describing exactly my situation. The consensus seemed to be talktalk and capacity problems. The only solution (from reading) was to jump ship, so I did, to BT, who have a terrible CS reputation but when you only get 0.30 what can you do ?


With BT, with the same distance to the exchange, same internals, same everything, I now regularly get 2-3mb whereas the PO could only provide 0.30mb (choked) to 1mb (good). There is absolutely a difference in ADSL speeds from different providers - there shouldn't be but there is. The PO, since they moved to the talktalk platform, with all the acquisitions talktalk have made, are poor - cheap but poor. Serious capacity issues.


And OP complaints will get you nowhere, telephone e-mail or snailmail, been there done it. Latter two are ignored (even if you get e-mail receipts). Everything is lost or not received or was never sent. Telephone CS will stonewall you - everything is test,test, must be your issue. The best I had was ringing CS and listening to another customer arguing with CS about their slow speeds - you couldn't make it up.

chocolatelover93

The one in the lounge is the master one and only one I can find in the house
I did it on WiFi sitting right next to the box - knew I wouldn't get the 18mb/s but still expect the 5mb/s will give it a go connected to ethinet