Post Office BB and Phone

Blackjack_Davy

Somerset wrote: »

I'm an ex-PO bb customer. In the last two years their speed (for me) dropped markedly. We were guaranteed 1mb, up to 5mb, and would regularly only get 0.3. Obviously we're rural. They also have a thing where they strangle speeds at peak times (capacity). On the dot on 4pm our speed would plummet. CS are pretty useless - line tests, speed tests, filters, internals, rinse, repeat. I'm pretty sure they know how they operate but treat it as a 'fault' that never gets resolved. When I googled PO speed problems, there were numerous hits describing exactly my situation. The consensus seemed to be talktalk and capacity problems. The only solution (from reading) was to jump ship, so I did, to BT, who have a terrible CS reputation but when you only get 0.30 what can you do ?


With BT, with the same distance to the exchange, same internals, same everything, I now regularly get 2-3mb whereas the PO could only provide 0.30mb (choked) to 1mb (good). There is absolutely a difference in ADSL speeds from different providers - there shouldn't be but there is. The PO, since they moved to the talktalk platform, with all the acquisitions talktalk have made, are poor - cheap but poor. Serious capacity issues.


And OP complaints will get you nowhere, telephone e-mail or snailmail, been there done it. Latter two are ignored (even if you get e-mail receipts). Everything is lost or not received or was never sent. Telephone CS will stonewall you - everything is test,test, must be your issue. The best I had was ringing CS and listening to another customer arguing with CS about their slow speeds - you couldn't make it up.

The problems with the Post Office started when they switched to Talk Talk (hah!)

Signed my mother up to PO because it was the best deal available at the time and was fine until TT took over.

Since then the service has been abysmal. Line checker states the line is capable of up to 5-6mb but 1mb is the best it gets and 0.3 is more normal. Its up and down like a yo-yo, when its usable at all.

If you're on Talk Talk's LLU networks its apparently a fine service but if the exchange isn't available you get put on some basic BT Ipstream package which is so bad even TT won't sign you up to it if you go direct with them.

You need to check with SamKnows your exchange, if you can't get TT LLU don't bother going with the Post Office for Broadband. Its all but useless. Mother is switching over to another supplier next week.

jem16

chocolatelover93 wrote: »

I did it on WiFi sitting right next to the box - knew I wouldn't get the 18mb/s but still expect the 5mb/s will give it a go connected to ethinet

If the speed test using Ethernet is still low, then the only way we can find out what's going on is by the stats from the router.