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MSE News: Virgin Media broadband customers to be hit with price hikes from November
Over 500,000 broadband only Virgin Media customers will be hit with price hikes of up to 6% from 1 November... Read the full story: Virgin Media broadband customers to be hit with price hikes from November Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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switch from Virgin to BT
Was planning to do this in order to get BT sport free, but have just found out the TV box would need to connect to the internet hub. This is a problem as its in another room. Any way around this?
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Plusnet rentions. Can match SSE offer at least for me
remove ........
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Virgin media started new contract after I cancelled
In June My virgin media package almost doubled in price as all my offers ended, so I rang customer service to cancel, after many attempts of the rep trying to persuade me with a new contract I thought he admitted defeat and therefore read me the terms of the cancelation and told me there will be a 30 day notice period then…
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internet usage - 40GB enough?
Hi all, Trying to work out whether I need unlimited broadband or if I can get away with a significantly cheaper contract with a maximum of 40GB per month. We're definitely light users by todays standards, but can anyone tell me roughly what 40GB is in terms of usage? Thanks!
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How can I get an answer re talktalk
Talktalk have a forum/community page where it's possible to ask questions, dumb or not, yet despite 92 viewings, there has been no reply. Because we may be moving soon, I simply want to know if we can take the same phone number with us and if there is a charge. Yes they also have a phone number to call, but I am fed up…
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Upto 38Mb/76Mb
Hi I'm looking in getting fibre broadband in the next few weeks and will most probably go with 'Plusnet', but I've noticed that they have two speeds to choose from: Upto 38Mb or Upto 76Mb I would want the faster ofcoarse, but what I want to know (if it's possible) is how will I know if I can get anywhere near 38Mb, because…
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3G ready to go Mobile broadband question
I've been given a 3G sim identical to this.http://www.ebay.co.uk/itm/201390279269?_trksid=p2055119.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT The cardboard outer is open and only contains a credit card with a push out sim which is unused. Theres a phone number and a sim number printed on the card. Should there be anything…
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talk talk problems
Have been having major problems with Talk talk. A 'brief' synopsis. Mother is a 92 year old Talk talk - phone and broadband customer. She was credit card scammed, cancelled her credit card which inadvertantly also cancelled her talk talk monthly payment scheme. Result was she was disconnected. Paid the outstanding on 6th…
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Problems switching to Plusnet - is there a provider with good customer service?
We've had BT broadband for decades but have had to look to reducing the costs as it's expensive in comparison with say Plusnet (which we think is also BT?). So we arranged to switch to Plusnet on 9 sep but nothing happened. After phone calls of around 1 hour including waiting we were told that an automatic cancellation had…
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EE projected BB speed
I'm looking at changing providers. Currently I'm with Sky and get 5.5 Mb down. EE has the best deal for my usage but their speed checker shows my max speed as 3 Mbs down. Is there a possibility that EE will have lowered the download speed because of the cheap price?..or can i expect to get the same speed as with Sky?…
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Talk Talk Cancellation HELP
Hi I recently moved home and booked an engineer to fit the talktalk internet in my new home but the engineer didn't turn up even though I had a email and text saying its confirmed for that day, I phoned talktalk and was told that the engineer was unconfirmed and they couldn't tell me when the engineer could get here next,…
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Do i have to cancel or can i just pay to let old B/band run
Hi all. Sorry if the answer to this is obvious, but bear with me.... We are about to move house - want to take up SKY TV & also change from BT to SKY for Phone & Bband. We still have a couple of months left on the BT contract - as long as i am prepared to pay for this to run till the end (ie. pay for both companies) am i…
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just saved £394.70
We didn't realise how much our broadband and phone bill had gone up, and until I came across MSE we had not even thought about it, money just left the account and we thought heyho that's how much it costs. Thanks to MSE I am now £394.70 a year better off, after just spending 2 hours looking for a good deal. Thanks MSE, and…
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higher speed broadband - worth it?
Hi. I'm not tech savvy and would value some advice please. The pavements have been dug up of late, and BT called saying we could upgrade our broadband. My rule of thumb is "never be sold anything", at least without a little research! Current setup: - BT customers for line rental, anytime phone and unlimited broadband. -…
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SKY appalling customer service
The Sky router on the blink, wired connection fine, wireless keeps cutting out. Tried all the available channels, still no joy. Called them up and the joy begins. They want to charge £60 odd pounds for a replacement, but as a goodwill gesture they will drop that to £28. How generous, when new customers are charged nothing,…
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BT - over charged me!!
18 months ago i posted about BT not connecting me for 12 weeks after moving in to a new build property. They lied to me several occasions but thankfully gave me a bit of compensation for the ordeal. HOWEVER!!! I just checked my bill and since June 15 they've decided to charge me for products that I was told were free...…
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Fed up TalkTalk Customer
Afternoon MSE I need to know what I can do to action this I am sick to my teeth I have been their customer now since May/June and had no end of problems with my Internet reliability and speeds. I live in an area that is built up and urban, and we have VM, FTTC etc. I left sky I had 10-20 mpbs broadband came to Talktalk due…
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TalkTalk Poor Service Featured In Times Article
Times online reporting on slow TalkTalk fibre speeds coupled with poor customer service. Also highlighting general poor standard of internet service provided in U.K. by most of the main providers. One customer promised 32 Mbs and only receiving 3.2 Mbs. Full report here…
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BT Sport to Refund
http://www.telegraph.co.uk/finance/personalfinance/household-bills/11841193/BT-refunds-customers-for-sports-channels.html
