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Ditching BT
I am on FTTC and my home phone is with BT, however my internet is with an independant ISP who I am very happy with. Due to the massive hikes in the BT line rental & call charges I am looking into the possibility of switching my home phone only, to another provider (The Post Office or DST) while remaining with my current…
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MSE 25% off sky deals broadband issue
Hi Hope someone can help me. I bought a 25% off sky package deal through MSE website (I believe it's still going now)! Included in the description was a choice of three different broadband packages. Sky unlimited broadband free for a year, a yrs free fibre broadband or 12 months half price unlimited fibre. When ive…
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Giving notice to cancel Talk Talk service once out of contract
I am sure you have come across my problem...... I wish to cancel my broadband and phone package with TT as of 08 September as I am moving house. TT won't be the provider at the new house. They say that I have to give 30 days notice to end my service (It was a 12 month contract which I took out more than 12 months ago) and…
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EE early cancellation fees
Does anyone know how EE would calculate early cancellation fees if you switch with less than a month left on the contract? I've just switched. By the time I go live with my new provider I'll have about 5 days left on my contract. Will they charge me the full month or will it be a pro rata fee? I can't seem to find anything…
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Talktalk problems, smalls claims court viable?
Hi all, so to start with, ordered with talk talk on 4th august for connection dates on the 14th august for new line installation. 13th comes around get a txt in the evening date had been cancelled and to phone up, or they'd contact me. Annoying dad had already declined work to be in for engineer visit. i then phoned up, to…
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TalkTalk still billing me even though I left
Okay, so the bill is for £0.00, but why are they sending me a bill in September when I moved to BT in mid July? They even part refunded my "final" bill in August. I'm not overly worried about this, but you know what these companies are like - before you know it they've blacklisted you at the credit reference agencies due…
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What are the best options for mobile broadband
Hi everyone I am new to the Uk and need some help. For you users of mobile broadband what are the best options out there? The ones that from a tech point of view work better in terms of speed, navigation, uploads, etc. I am based in London and looking for a decent mobile broadband dongle Thanks JJ
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ID mobile broadband
Hi guys ID mobile broadband is it any good? It runs on 3 network so I am not sure how good is it? Any other alternatives? I am based in London and looking to buy a dongle on a 30 days roll over contract from Carphonewarehouse Huawei 4g Mi-Fi, 20 GB It runs on Three so I am not sure. I just want it to browse the internet…
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Great Hunt: What stops you switching broadband?
Switching is a buzzword often associated with household utility bills. With Ofcom pushing for the telecoms market to be more competitive, we're trying to work out what stops people switching broadband providers. Is it the hassle factor, technical issues (ie, you're worried about losing service) or have you haggled down the…
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Leaving talktalk and getting line rental back
I have a few questions about leaving talktalk. I've never switched my broadband provider before but have read on MSE that i dont need to contact TT directly i can simply go through the new provider. My question is if i do this do i still need to contact TT to get my line rental paid upfront refunded? I'm in contract but…
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EE. Terrible, taken my money even though I'm no longer a customer.
I'm so glad to be rid of EE but now have to battle with them to get my money back. I moved over to plusnet last month and called EE the previous month as my contract was due to be up. They said even though I'd called, I didn't need to do anything, just call plusnet and set up a new account and all would be fine. I did that…
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how do i transfer from talkTalk to Virgin Media fibre broadband
Hi All the latest TalkTalk price increases and and increasingly poor broadband connections have finally made me think about changing to Virgin media as their fibre is outside my house. When I ring up and cancel TalkTalk do I still need to ask for a MAC (?) code ? if so how quickly are Talk Talk obliged to supply it and do…
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From frying pan to fire?
Right now, the only thing stopping me changing phone and broadband provider is what happens if the promised service turns out to be not fast enough for our needs, despite the would-be new provider's assurance that it will be. What would my position be?
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Student Broadband
Myself and two others are moving into a rented flat in Edinburgh and are struggling to grasp the best deal out of several out there for broadband. We will only be renting the property for ten months of the year. The situation isn't helped as we are also unsure of what additional costs we have - we have not been through…
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BT & Talk Talk Issues
I have moved house recently and asked to move my phone and broadband number and provider with me - BT are my provider. I moved and then got a bill from BT saying I have cancelled my service and they sent me a massive bill. I phoned BT who said they had a request to change my broadband service and they wont tell me who it…
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Talk Talk Management How to Get in Touch
Have posted a couple of times before about Talk Talk. The service they provide is fine but their billing and customer service are the worst I have ever experienced. Their staff seem to have zero knowledge of their products. Does anyone know if there is any way that I can get in touch with a manager who might avoid…
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Plusnet - Compensation and Goodwill Payments
Has anyone had any success in getting Compensation and Goodwill Payments out of Plusnet? I made arrangements in June for a office phone and broadband move in August. All was confirmed but on the day nothing happened. It transpired that the order had been cancelled (by Plusnet) but I had not been informed. Lots of phone…
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Why "up to 17Mbs"?
I'm trying to find a cheaper way of getting a landline and broadband than to keep on paying BT, but I'm struggling. That's mainly because our average monthly usage is close to 40Gb, and we're consistently getting download speeds of 27Mbs. Most of the deals I've looked at offer "up to 17Mbs", so how's that work, given that…
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upgrade to fibre?
Hi All We have just got a streaming stick , and are using it a fair bit , we are on sky unlimited broadband When we used the streaming stick upstairs (the router is downstairs) a program we were watching wasnt the best quality visually Is it worth the extra expense to upgrade to fibre broadband , to eliminate this issue?…
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Plusnet cashback queston
Was on Topcash back and you get £27.50 for registering for unlimited broadband. Do you also get £75 cashback as well from the Plusnet website?
