Leaving talktalk and getting line rental back

icemonkey002

I have a few questions about leaving talktalk. I've never switched my broadband provider before but have read on MSE that i dont need to contact TT directly i can simply go through the new provider. My question is if i do this do i still need to contact TT to get my line rental paid upfront refunded? I'm in contract but can leave in next 30 days because of the price increases. Thanks in advance.

JJ_Egan

The new ISP will not give you TT line rental refund .

TT say.
If you have value line rental TalkTalk has confirmed you will be refunded any unused months left on your contract if you decide to cancel.

TalkTalk

Hi Icemonkey,

If you are still in contract you will still need to give us a call. The reason for this is the early termination fee on the contract is applied automatically. For this to be waived you need to speak to a loyalty agent and explain your reasons for leaving the service, who can then manually waive the charge.

If you just leave by contacting a new ISP (which is perfectly possible o do), the early termination fee would get applied automatically, so its best to do this in advance.

IN regards to the Value Line Rental Payment, you will see a credit for the unused amount on your bill date after the line is disconnected, alongside any final refunds for advanced payments for line rental and tariff and final charges for calls upto the date of disconnection.

Once this invoice is produced you can contact us to request the credit is refunded to you, either direct to your bank or via cheque.

Cheers

Mark
Social Customer Care Team
TalkTalk

chanz4

also don't forget, a lot will charge you for a new line when moving from people like talktalk