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Plusnet - Compensation and Goodwill Payments
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Robin9
Posts: 12,776 Forumite
Has anyone had any success in getting Compensation and Goodwill Payments out of Plusnet?
I made arrangements in June for a office phone and broadband move in August. All was confirmed but on the day nothing happened. It transpired that the order had been cancelled (by Plusnet) but I had not been informed. Lots of phone calls and complaints inc the CEO but it took over 2 weeks to get the phone transferred and a further week for the Broadband.
Plusnet are offering a payment for the Broadband but refuse any payment for the phone. Can they ?
I made arrangements in June for a office phone and broadband move in August. All was confirmed but on the day nothing happened. It transpired that the order had been cancelled (by Plusnet) but I had not been informed. Lots of phone calls and complaints inc the CEO but it took over 2 weeks to get the phone transferred and a further week for the Broadband.
Plusnet are offering a payment for the Broadband but refuse any payment for the phone. Can they ?
Never pay on an estimated bill. Always read and understand your bill
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Is this a business contract ??0
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Yes - BusinessNever pay on an estimated bill. Always read and understand your bill0
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What do the Ts&Cs say about Plusnet's liabilty if they fail to install?0
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Their confirmation of my order states "the customer is aware that service may not be continuous"
Plusnet have admitted that they are at fault and are not hiding behind T's & C's for the Broadband aspect - why is the phone service any different?Never pay on an estimated bill. Always read and understand your bill0 -
Hi there,
We'd normally refund for downtime on whichever service is impacted, this is intended as a goodwill gesture rather than compensation.
Chris“Official Company Representative
I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Thank you Chris - I will pursue thisNever pay on an estimated bill. Always read and understand your bill0
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