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Broadband & internet access

Archives for March 2015

cease/block on phone line
My daughter due to move into new rented flat tomorrow. She has tried to set landline/broadband yesterday with EE, but has been advised it has been declined as there is a cease/block on the line until 8 April and they cannot do anything until after that date. They can set up after the 8 April. They say they do not know who…
Virgin BB outage
There seems to be a Virgin BB outage at the moment; the symptom is the router is on with a green light showing, but no connection. The support line just says "We’re sorry right now our team are all busy; you might like to give us a call again later; thanks and goodbye.".
BT deals bb and phone or other ideas?
Morning - am currently at the end of a BT phone and sky bb contracts. If l stay as is the costs jump significantly. BT don't seem bothered to lose my custom which l find a little odd but there you are. I don't need the phone for calls - just the odd one - and l am close to the exchange so don't need fibre for surfing and…
TalkTalk Broadband BrightSparks Engineer Charges
TalkTalk have charged me for a visit from one of their BrightSparks engineer and I don't think it's fair. They've told me it is applicable and they can't refund it. Not sure how to proceed! Here is my story. If anyone can help, fantastic, if not. Read this as a precautionary tale not to use TalkTalk! In February I rang up…
BT Cancelled my order
I am totally fed up with BT. Ordered BT Infinity and got date for connection for tomorrow. Have had several calls from (Indian Call Centre) them changing the date and then this morning they tell me it has been cancelled owing to trouble with the Fibre. I now have to have standard broadband and have to re-order. I…
Ease of moving house with BT?
I am thinking very seriously about switching to BT Broadband however may be moving house in a few months. Is this a smooth process or should I just wait until I get me own place?
Sky rip off.
Has anyone else had this problem ? My mum was with o2 then went over to Sky during the changeover. She was not sent out a new Sky hub and was using her old o2 hub. She bought a new printer and it won't work with the old hub plus her broadband keeps dropping, so we rang the Sky help desk and after various tests my husband…
TalkTalk Simply Broadband Offer via MSE Link
I'm interested in this offer for an elderly relative who now wants broadband, but currently has only phone and line rental with TT: https://sales.talktalk.co.uk/product/broadband/v-simplybb?portalId=MONEY_SE Can anyone confirm that this offer is available to existing TT customers who do not have broadband (and not just to…
Canceling Broadband
Moving house at the end of April, and need to cancel my Virgin broadband, however they are charging me £90 for cancellation fee which is based on a % of however many months I have left on the contract. Anyway of getting out of this fee...? Thanks
What's the cheapest broadband ?
Cut a long story short I was moving my tv/broadband and phone to VM so cancelled my Sky tv and Talktalk broadband packages. The VM move is now unlikely to go ahead in the short term so I'm looking for a stop gap broadband service.I don't necessarily need a phone. Cheers
BT Call Centre Quick online help via LIVE CHAT
When calling BT for help I usually find I'm on the phone for ages and also past from pillar to post trying to get my problem solved. Last year I found a link on there site called 'LIVE CHAT'. It turned out to be a great experience, I had a response within seconds and the staff on the other end were very knowledgeable. So…
Warning if thinking of going to BT service
I decided to go to BT for TV and broadband package and it is one of worst service experiences I have ever had from start to finish! We had the standard package with BT of broadband and the basic TV channel but wanted to upgrade to kids channels but you need BT infinity to have this so upgrade the whole package. The…
pop ups, advertisement on laptop
My laptop full of pop ups, advertisement powered by Luflurla, removed it few times keep coming back. how would i get rid of it pl
Broadband cancellation fees?
Quick question on cancellation fees. We've been with sky for everything for a while now, we moved to a new house in August, so the contract renewed. However we've gone from a fiber area to a non-fiber area. On a good day (if the connection stays up) we get about 2mb. I've had no end of trouble with the line and internet…
Getting EE Internet From Over £8 A Month Down To £2
Just wanted to mention my mini victory from last night - I'm hoping this is the right forum to do it in, I can't imagine there's anywhere else for it! Basically I've been on a £2 a month internet for 12months deal from EE (available if you've got an Orange, T-Mobile or EE phone contract I think). I paid the line rental…
Is true that TalkTalk will give me a FREE TV
I was looking to upgrade my talktalk line today to fast fibre, and looked at the TV packages they where offering and it shows, that not only would i get a youview box with sky channels and fibrespeed broadband for under £10 for 12 months, but I's also get a free TV, Does anyone know if this is true ? or whats the spec of…
Problem after leaving BT...
Hi there, I switched my Phone and Broadband to EE in September 2014, when my contract with BT ended. The time spent with BT had been terrible, which is why I decided to move, ridiculously high prices, poor internet speeds and at times no internet at all, poor customer service, etc. EE offered a great deal so I was happy to…
TalkTalk Moving Rip Off
I just called TalkTalk about moving my Internet, I am only moving down the road so on the same exchange. The website says it is FREE and my existing contract has 7 months to run. http://i.imgur.com/yeOKzvj.png So imagine my shock when the TalkTalk operator said I had to sign a new 18 month contract and that it would NOT be…
Plusnet £100 cashback link
[FONT=&quot]From 4th March on MSE:[/FONT] [FONT=&quot]Plusnet £192/year broadband & line rent with £100 cashback. [/FONT][FONT=&quot]MSE Blagged. [/FONT][FONT=&quot]New customers to BT-owned Plusnet (72% rate its service as good) going via this specific[FONT=&quot].....[/FONT] link by Sat 14 March, get a year's contract…
TalkTalk MAC
I want to leave TalkTalk so I've asked them for MAC as I beleived that is what I would need. The advisor I spoke to said because I am on LLU they couldn't give me a MAC. Is this correct and can I sign up with another provider without a MAC and everything transfer without much downtime and no unexpected charges from…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
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Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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