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Virgin BB outage

prowla
prowla Posts: 14,186 Forumite
Part of the Furniture 10,000 Posts Name Dropper
in Broadband & internet access
There seems to be a Virgin BB outage at the moment; the symptom is the router is on with a green light showing, but no connection.

The support line just says "We’re sorry right now our team are all busy; you might like to give us a call again later; thanks and goodbye.".

Comments

  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Any particular area? Mine seems to be working fine.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Cheeky_Monkey
    Cheeky_Monkey Posts: 2,072 Forumite
    I live in Kent and my wi-fi internet connection is fine but I can't get onto my Virgin email account.

    The message says that their website is temporarily out of action due to technical difficulties
  • prowla
    prowla Posts: 14,186 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Apparently they cut a fibre somewhere, and a lot of people were affected; mine was back by midnight.

    In looking around for info, I found that I had to request my 100 Mb upgrade, rather than receiving it automatically. So something gained from it anyway...
  • Oblivion
    Oblivion Posts: 20,248 Forumite
    Part of the Furniture 10,000 Posts Photogenic
    Yeah, a major fibre backbone connection got severed apparently ...


    http://www.theregister.co.uk/2015/04/01/virgin_media_goes_titsup_ruins_tuesday_evening/
    ... Dave
    Happily retired and enjoying my 14th year of leisure
    I am cleverly disguised as a responsible adult.
    Bring me sunshine in your smile
  • davnav
    davnav Posts: 51 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    My connection is off as well with them,stop, the reason I cancelled. Sick of it,too expensive.
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