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Broadband & internet access

Archives for November 2011

Help with virgin media
Hi, I currently have a virgin media home phone and broadband, I moved house in June and moved my virginmedia to my new address. When I rang up to move address I asked the advisor several times if there was any charge other than the standard monthly fee, and explained I wouldnt be able to afford to move it, if there was a…
Thinking of switching to O2 BB & Homephone?
Currently with Sky LLU,have the Sky Talk with them which hasnt been working from last Thursday,so am considering a switch to O2 BB & Homephone,few questions if anyone could kindly answer,used Samknows and can get O2 LLU,says my line can get 16mbps,currently getting 15mbps with Sky,are O2's figures accurate?,will I have to…
Switching Broadband providers from Plusnet to erm..Plusnet?
Hi all Bit of a strange query I have, but basically the phone line in a shared house is with BT (Mum owns the phone line).. She's just had the e-mail for the BT price increase & would like to switch suppliers. I'm with Plusnet for the Broadband (now out of contract), but would like to continue to use them as I like their…
External hard drive
HI I need an external hard drive for two laptops to store photos on. Quick google search came up with hundreds! Any recommendations. Need something reliable but that doesn't cost a fortune. Thanks
Plusnet Fibre upgrade
Just upgraded to Plusnet fibre from standard plusnet - an extra fiver a month for 15mbps quicker broadband! Really looking forward to that - roll on next Monday!
TalkTalk - Uswitch Offer
I have just taken TalkTalk up on there excellent offer signalled by Martin himself recently in his weekly email, by joining them and signing up for their half price internet, and half price phone line rental for the first year (offer ends on December 7th by the way). In addition believe it or not, if you sign up via…
Orange Broadband and Spotify not working
Very odd problem I'm having: I signed up for Orange Broadband (about 3 months ago) and it has generally been OK. However, I have started to use Spotify (online music streaming service) regularly and it appears that there is some form of traffic shaping/blocking being applied to it in the evenings. The symptoms are that…
wifi query
Hello, I live with my girlfriend in her parents house and they have wifi. Nobody can really remember where they have got it from, my girlfriends brother seems to think he had it free with a contract phone over a year ago. He doesn't use the phone anymore, but we still have access? Please forgive me as I am not a technology…
orange to hotmail problems
Is anyone having problems sending emails to hotmail accounts I can receive but not send keep coming back as undelivered, I have contacted orange they say to try again in 48hours!
BE Broadband Bill nearly 3 years late!
I have just cancelled my Internet connection with BE There. They have been billing, and I have been paying £9.99 since February 2009. My package was unlimited 24Mb broadband with static IP. It turns out that £9.99 was just the static IP element and they haven't been billing me for the broadband element. Today, nearly 3…
Is there a way of getting wireless internet in a caravan?
I have a static caravan which I am hoping to occasionally let out next year. What is the best way of getting the internet in the caravan either for other people to use whilst in there or just for us to use when we are in there? I know nothing about wireless dongles or whatever they are called and I have looked a bit into…
Virginmedia email
I have my phone and broadband with Virgin, if I choose to change my provider can I stil use my virginmedia email address, it is web based email and uses the Googlemail system but you can't have a new virginmedia address without being a virginmedia customer, does anyone know if you can continue using a virginmedia address…
Wireless access
I have just got wireless access, if I give someone my wireless code and they use it for a long time while staying here, will I be charged for their useage?
Broadband for First Home
Hi guys I'm about to purchase my first home and am looking to keep my bills as low as possible - one area that's causing me some headache is broadband. According to the Eclipse Home Broadband usage calculator I should need around 40GB download limit. Don't really need any calls as I hardly make any and I can use my mobile…
Cancelling AOL
I'm on the verge of cancelling my aol broadband. If i do, will i lose my aol usernames? I have my main username and then three other sub usernames under that main username for business purposes. Can i still be able to access my main username and also the three sub usernames... or, would i only able to access my main…
Talktalk essentials rural exchange without llu
Been offered the talktalk essentials broadband £3.25 / month offer but my exchange hasnt been unbundled by talktalk. Does anyone know if this is now available to all bt customers. Previously I was told Id have to pay an extra £15 / month because I was on a rural exchange! Good news if its true but get a different answer…
Talk Talk eceeding download limit, should I change provider?
For the last couple of months I have exceeded my download limit of 40 gb. As my usage hasn't changed significantly that I'm aware of I asked for a breakdown of their figures so I can address the issue. They will not do this. I have since reasesrched and on the Talk Talk forums there are a lot of people with the same…
Unwanted emails - unsubscribe but still getting them
What are your rights regarding unsubscribing and requesting to stop emails/ spam, and despite promises they will, you still get spam / promotions? I purchased something online some time ago from Tesco and made sure to opt out of any email options. However I was getting regular promotional emails from them. I clicked on the…
Best short term internet option
A friend is off travelling in 4 months, they're currently just using their mobile phone. Is a PAYG mobile BB dongle the best solutuion or is it possible to get cable or adsl internet short term? What is the best deal at the moment? I had a three dongle when we moved home, that was good... but...
o2 pain
After the many problems/issues Plusnet have caused in the last 15 months i decided to moved to o2 broadband, using topcashback i decided on the all rounder broadband only package. following the link provided by topcashback it took me to the o2 website where i had to phone to place the order i called them and gave them all…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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