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Broadband & internet access

Archives for November 2011

Moved to BT, awaiting refund from Fast
In August we moved from Fast.co.uk broadband to BT fibre-optic broadband. We are already on BT for phones so we got a good deal. We emailed Fast and told them we were moving. They wanted us to stay with them but could not compete with the new fibre-optic service and the price we were getting from BT together with the phone…
BT Infinity - BT Line
Hi all, Quick question. I have been looking at BT Infinity for a while and was wondering, do you have to pay line rental to BT or can you use another provider as long as it is a BT line? Regards Andy
Looking to change to BT Broadband - are they any good?
Hi, would really appreciate your views on the broadband service from BT (standard not the infinity). We are close to the exchange and have been told we should get download speed of 17Mb-19Mb. I am looking at the unlimited broadband and calls option. We have always been with virgin (non fibre) and have been very happy. Our…
Confused about switch from Madasafish to Talk TAlk
I am considering switching from Madasafish (also part of the Plusnet and BT organisation) to Talk Talk Talk Talk have recently become the ony LLU provider at my exchange. For my anytime calls and anytime broadband 1 year cost is £18.31 pm compared to Plusnet 60GB pm £22.91. This is the reason for the switch. Talk Talk say…
T-Mobile 3G Mifi UNLIMITED offer
has anyone tried this? t-mobile Mifi 24month contract for £10 a month and you can use as much email and browsing, I couldnt see any information weather the unlimited bit was capped or not... and they had the follow blurb "However much you use the internet, you'll never get charged extra. That means you can always email and…
Talktalk and MAC code
I am in the process of switching from BT to TalkTalk. I was given a MAC code from BT but TalkTalk have never asked for this. Do they not need it? If TT don't use it will this not incur me a charge from BT?
Idiot Hotmail question about unrecognised ID
Please can someone cleverer than I am help ? Yesterday I opened a new hotmail account to separate my own mails from a small business interest's mails. To cut a long story short it won't recognise my new 'Windows Live ID' today, tho I wrote it down and know I have it correctly. And there seems to be no help facility which…
No idea where to start when looking to change provider
Im looking to get away from TalkTalk for my phone/internet as Ive had nothing but hassle off them for a long time now - i was a prev. tiscalli customer and had no probs with them but now talk talk have taken over its a different matter... anyway without too many details Im currently paying £13.80 line rental £7.14 evening…
Broadband options
Hi, I am looking at getting broadband in my flat but I currently don't have an active landline. I checked by plugging in a phone and checking for a dial tone which there wasn't. I also checked on sam knows website as suggested by many people when reading this forum and it gave me the following options. * BT Wholesale ADSL…
plusnet non low cost exchange chanes
I joined Plusnet a couple of years back and my exchange was not in PlusNet's low cost exchange area. So instead of £6.49 I had to pay about double. Now I've discovered that BT have done whatever it is they do to the exchange and so PlusNet can offer me the lower price. This is lovely, but it would have been nice if they…
BT Cancellation charge - Moved to Sky
Hi all. Moved phoneline and BB to Sky from BT at end of Sept, out of contract. Just been hit for a final BT bill of around £60 when I was expecting a refund of around £40-£50. Managed to get the final bill down to -£15 (after 3 seperate phone calls) with the final £30 cancellation charge to contend. I ordered the BB…
Making a Dongle 'WiFi'?
My mum has a 3 internet dongle. Is there something she can plug it into to make it wireless?!Sorry if i sound stupid. She basically wants to connect her new iphone 4 to it, if possible?
Orange Webmail Problems
Hi. Is anyone else having trouble accessing Oracle Webmail today. I tried logging in, it asked for a new set of security questions for their new system but I still cannot access my email. It just takes me to the Oracle Member Centre Login screen all the time. Just me or not??
Talk Talk Business – TERRIBLE SERVICE
Originally signed up and was informed that the broadband should go live on the 9th of November 2011. The letter stated that if for any reason that date was put back, they would be in contact to reschedule. Waited at property all day and no engineer arrived. I then contacted Talk Talk who said that they were unable to…
BT slow broadband speed
Hi, Just wondered where I stand with this. I left Virgin Media last week and went with BT for various reasons. When I applied for service with BT they quoted a line speed of around 6 meg. It was a bit of a drop from virgins 30meg but needs must. When the line was installed last friday I was getting between 4 and 5meg which…
What broadband supplier has best customer service
Im so desperate to leave aol after nearly 20 years service with them. Their customer service has to be the worst. Can anyone recommend a broadband supplier that has outstanding customer service. I'm not looking for the cheapest. I'm looking for a service which can answer or fix your problem within a reasonable time. (in my…
best unlimited broadband only
Hi there, in your opinion, what is the best broadband only supplier for a BT area ? thanks in advance .. :)
O2 Broadband (O2 Users Discount)
I am thinking of getting O2 broadband using the topcashback deal and the three months free for customers under 2 years (even though I have been with them for longer) but am thinking of changing mobile supplier in the next couple of months. If I do leave O2, will I no longer receive the £5/month discount even though I have…
Sky broadband upgrade deals?
Hello everyone I currently have Sky TV (with Movies and Sports, and HD) and Sky Talk & Line Rental, and Sky broadband everyday lite. I want to upgrade the broadband to the unlimited, but wondered if anyone knew of any deals for existing customers for this? The only ones I can find are for customers who don't already have a…
Avoiding BT disconnection Fee.
17th Nov, I applied online to transfer phone and broadband from BT to the current Talk Talk deal. I am out of my minimum contract period with BT and am transferring for cost reasons. Have received a welcome letter from TT and a voicemail from BT re leaving them. TT mentions in passing a BT disconnection fee. Further…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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