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Water Bills sticky
🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…
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Water Usage Doubled According to Severn Trent - 2 Adults
I had a letter from Severn Trent Water to say the DD was going up from £30 to £82 a month. Two adults with water meter. I called them and they said this letter was generated because we have a leak. The engineer is coming on Monday 26th January to investigate. I have just taken a photo reading of the water meter on the…
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Water bill increase 877%
Hello I am new here and after a bit of advice. I have just received my water bill and my usage is recorded as having increased by 877%! I have contacted my water supplier and they have asked me lots of questions which felt a bit irrelevant tbh given the level of sudden usage increase (have we had any visitors to stay/had a…
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Water sure & United utitlies
Ive been trying to apply for watersure for just medical reasons, I have my GP letter, which specifically states my condition and the need for extra water daily UUnited Utilities keep telling me to fill out an affordability check, which is very intrusive wanting account numbers of all family members bank accounts, debts…
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Discovered I've been overpaying Welsh Water for ~10 months (£800+)
Hi all, Posting to see if anyone's been in a similar situation and had any luck getting a goodwill gesture back from Welsh Water for significant overpayment? I live in a 2-bed house - one adult full-time, plus a child on shared custody (so roughly 50% occupancy). I've been paying £120/month to Welsh Water on an unmeasured…
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Threatening letter from Yorkshire water saying I must have a smart meter fitted.
Hi all. Last week I had a phone call from Yorkshire water wanting to book an appointment to exchange my meter for a smart meter. I said I wasn't interested and hung up. Today I've received the attached threatening letter through the post. They are saying I have no option and have to have a smart meter fitted. My existing…
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Southern Water extorting by DD
Our water bill went up to £799 this year, and even though the account was already more than £500 in credit, they decided to increase the direct debit. I queried this - by the time we have paid the year's direct debits, together with the amount already in credit, we will have overpaid the bill by more than £700. I asked…
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Thames Water doubling our bill and not reading our smart meter — what are my options?
Long-time member (over a decade) but rarely have the time to post due to live stuff — I am hoping for some advice on a Thames Water billing situation that has become quite frustrating, and which has a history that I think is relevant. Background — how we got here: Around six months ago (rough date), I discovered that…
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Water Audit and Flow Control
United Utilities installed water meters to the properties on our street last year offering to, continue to bill as usual, giving us a comparison allowing us to choose how we're billed. A week later we filled an overground pool with approx 3,200l water and our first bill stated we're using more water than a household of…
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Can I be forced to have a water meter?
Hi, I'm totally new here and don't really know what I'm doing ( technology isn't my strong point ). Basically can my water company force me to have a water meter? We have had issues since moving 3 years ago in that our water has a very strong smell of chlorine and my health has not been good since moving here. We had it…
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Severn Trent back dating single occupancy
My son moved into an apartment in September, and has only just received his first bill, so did not know about Assessed Charges and Single occupancy. He just called ST and they are coming next week to see if he can have a meter; but refusing to backdate single occupancy discount. As he never received a bill are there any…
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Fake water debt
Im hoping someone can give me an idea of what to do! Last year I applied for a disability discount with southern water. The agreed. Because of the change they closed the account and set up a new one. However they then added the discount to my old account as debt. I have proven I have paid all bills via bank statements and…
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Thames Water Legal Advice - Request Account On Hold
If there are any legal professionals or individuals who understand the murky arena of UK consumer law with regards to water suppliers. I would love to have your input. I have a dispute with Thames Water who increased my water bill from around £40 in 2024 to around £140 now. I understand they have had two annual price…
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Would you switch to a water meter
Recently moved to a new house without a meter. Unmetered bill is about twice what I was paying on my previous meter (different water company) and an online calculator for the new place suggests a metered supply would be about half the metered bill. That was based on its own estimate of my water usage (cubic meters) which…
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Water Bill - United Utilities
Hi My water bill has increased to £1150 p.a. which seems very high when comparing with the national average. My house (4 bed / north west) does not have a water metre and has 2 soakaways so I have applied for a reduction re rainfall / sewage costs. Not very familar with water bills but does that appear high? I have asked…
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AFFINITY WATER -SOCIAL TARIFF IF INCOME LESS THAN 21K (If in London Borough)
I am going to apply for the social tariff via Affinity Water website as per link below Low income fixed tariff (LIFT) - Affinity Water I phoned them up and they couldn't confirm whether 'Gross yearly household income' must also include interest on ISA savings (which is a non-taxable income) . The customer service…
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MSE News: On disability benefits? You could save £100s on water bills from 2027 with WaterSure
More people with disabilities will qualify for a cap on their water bills from next year, the Government has announced. The plans will see the existing WaterSure discount scheme expanded to cover an additional 53,000 households getting certain benefits in England and Wales. Here's what you need to know… Read the full…
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Caught Thames Water installing meter on unagreed date. Said they "had to carry on"—now leaking 90L/d
Hi everyone, Looking for some advice on where I stand legally with Thames Water regarding a botched meter installation and a phantom leak. The Background: I was paying a flat rate of £70/month unmetered. Hoping to save some cash, I initially requested a water meter. Thames Water did a survey and emailed me some potential…
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Water company installed my meter in someone else's garden, now they are complaining it's overgrown
I was on rateable value for water but a few years ago got a letter put through my door that because I lived in an area of high water demand the water company (Affinity Water) had been granted legal powers for compulsory water meters so they were going to install a meter at my property and it was not possible to opt out. I…
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Help! Thames Water aren’t giving me my money back!
I have recently found out that Thames water have been incorrectly charging me for waste water services for 4 years, even though this is a service they don’t provide to my property. I have been trying to get them to give me my money back since mid March but all I get from them is that “I will receive an update in xx…
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Yorkshire Water - poor billing
I am in the unfortunate position of being forced to have Yorkshire Water for my supplier. I currently pay a monthly direct debit for water and sewerage. I have to keep a strict note of all my ingoings and outgoings (no benefits - just live off rapidly depleting savings) so I need to know exactly what I am spending each…
