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My Rights
Hi, I'm seeking advice on my rights. Last week Monday I arraned for my car to be collected to have a recon-engine fitted. I was told it would be read by Wednesday that same week. Wednesday came and went no car. I called Thursday and I was eventually passed to a man who said should going for testing that afternoon and will…
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Late delivery of pram - need advice on options please!
We ordered an ICandy pram and pushchair back in July and were informed at the time that this would be delivered in Oct, though we were not given a specific date. At the time of ordering we paid for the pram in full. We started to query exact delivery dates in late September and our retailer has been chasing these and…
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Paypal issue with Toys r us
Hi My wife purchased items from toys r us to the value of £129.95. After the items arrived she received an email stating that the paypal payment could not be made, I think due to "insufficient funds". This was not the case as my monthly pay had just gone in and other things were bought using paypal after this item. My wife…
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Consumer rights with software developers
Hi All In June of this year i approached a software developer to produce an iPhone app for me. We had a couple of web meetings and a price was agreed and i was informed that they estimated it would be competed and on the app store mid august. We are now in november and my app is still not complete. More than seven…
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Ebay faulty return: what next?
I bought a wii bundle from ebay, which was faulty. The seller denied responsibility, I opened a case and was told by ebay to return Wii to given address and give them tracking No. As soon as parcel shown as recieved the seller would refund. I sent tracked by parcel force and can see parcel was received on 26th.…
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£15 compensation?
Hi, I recently bought some cornflake cake from M & S and found hairs through 2 pieces. I emailed them and they asked me to send it to them, which I did (kept one though). They have sent me a voucher for £15. I just wanted to see if people thought was a decent amount for this?
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Electric problems
I had a problem with my electric 4 times it went on and off very quick, the fourth time the pump packed up on my fish tank western electric are now saying its not their problem a new pump is £110 anyone know where I stand.
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New glasses distortion
Hi, I'll try and keep this as short as possible so as not to bore you all. I recently purchased some new glasses as mine had broken and I only had my spare pair. I had my eye test, which felt very rushed, completed and went to choose some new glasses from the same store as my prescription had changed slightly. I waited a…
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Returning TV to Argos (bought from 3rd party)
I bought a TV from someone online. They purchased it from Argos 2 weeks ago. I am having trouble getting one of the HDMI sockets to work so suspect it may be faulty. Can I as the purchaser of it second hand take it back to the store for a refund or exchange? I know the original purchasers details will have been taken for…
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#hard sell & deposits advise please
Hi there, im new to this forum but hope someone can offer some advise. im a bit worried a pre-empting a situation. on my phone network (o2) they send you 'gifts' as loyalty (money off, days out ect..) the one that i chose was a portrait offer, this was for myself and a friend to have a portrait session at photographer of…
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Returning Clarks shoes after wearing them?
I bought a pair of shoes at Clarks yesterday and I'm wearing them today, but they have a strip on the top that causes a lot of pain on the top of my feet! This is the model: http://www.clarks.co.uk/find/technologies-is-unstructured/department-is-women/enduses-is-casual/product-is-20340894 Would it be possible to return…
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Trading standards letter templates
I had to contact my local trading standards last week, over a dispute which I have with a local car dealership. The guy from TS said that I would have to go online and complete one of their standard letters to initiate proceedings (under Sale of goods act). The problem is, I cannot find any templte letters on the site. Can…
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Warning for comet customers
My elderly father purchased a Humax digibox from Comet last week which cost £130. He only opened the tape seal on the box when I arrived & informed him it was not the right product for what he was wanting it for. We took it back to the shop the very next day & Comet said they would have to take 10% off the price paid as…
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Lloyds TSB / Lifestyle Insurance - changes to policy. Where do I stand?
Hi Having trouble with making a claim on my insurance and would really appreciate some advice if possible please. I just tried to make a claim online for a phone that I dropped and smashed. I was told that the excess would be £100. I remember getting a letter off them recently saying it would increase to this after…
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Help me get my £1000 deposit back :0(
I went to see a motorhome and the dealer advised there had been a minor accidednt with a motorcycle who ran into the back doors. His words were that they didn't have to repair it, but decided to as they wanted the new owner to have it like for like so they wouldn't have to do the work themselves. I put a £1000 deposit down…
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Distance selling/cancellation charge
A quick one if posible. Situation; I purchased a washing machine online last Friday, It was delivered on Saturday but I'd fallen asleep and the driver couldn't drop off (scuse the pun) So I phoned today to get a redelivery. I was told it would be next saturday and I would have to pay a £30 delivery charge, the original…
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MITSUBISHI dealership gone into liquidation, taken our money with them!
I'm really desperate for help here, we've been buying a car from an official Mitsubishi dealership (Rochdale) and had given them a large part payment on the car. On wednesday night we discovered that the dealership had gone bust, Mitsubishi head office have been useless they were supposed to be calling my boyfriend before…
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What can you do if the bailiff cannot find the person who owes you?
I was awarded a full refund of £500 plus costs which now total £185 against the sole trader who ran this fashion retail website: http://www.ninaandlola.com/ The website now says the owner is taking a break for a couple of seasons. The bailiff in London returned a 'could not find' when I had a warrant issued for £685. The…
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Ebay purchase; faulty. Advice gratefully received
I bought a toy kitchen for my son's birthday a month ago from ebay. It was a "buy it now" but from a private seller. It was sold as new. On building it last week we discovered that two parts were missing and one part was broken. I have contacted the seller but have as yet not received a response. I'm a little confused as…
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What are my rights in this situation?
Hello, I'll endeavour to keep this brief. A fortnight ago, I bought a North Face rucksack from a company called Simply Hike (simplyhike.co.uk). The one I wanted was out of stock and I was recommended another. I am autistic and sometimes I do daft, but not unreasonable things and, in this instance I removed the hang tags…