Returning Clarks shoes after wearing them?

Alisha2008

I bought a pair of shoes at Clarks yesterday and I'm wearing them today, but they have a strip on the top that causes a lot of pain on the top of my feet!

This is the model:
http://www.clarks.co.uk/find/technologies-is-unstructured/department-is-women/enduses-is-casual/product-is-20340894

Would it be possible to return them because of this? I couldn't notice this at the shop as the pain only started after wearing them for a while..

bobajob_1966

I'd be rejecting them for being ugly as sin!

Alisha2008

Thanks for your opinion bobajob, but it does not help!!

crispy_chris

If you have the receipt then give it a try.

I've only had to take shoes back to Clarks twice, but on both occasions I was offered either a full refund or a replacement - and they were 3 month old+ shoes (although I did have the receipt).

Alisha2008

After wearing them....? A friend of mine took a pair of trainers back to a Reebok shop after wearing them once because her foot went numb and they refused to give her a refund or exchange..

bod1467

But Clarks tend to value customer service and opinion more than "sports" footwear shops.

Just give it a try - they'll most likely offer you at least an exchange or credit note. (As long as you have the receipt).

crispy_chris

Alisha2008 wrote: »

After wearing them....? A friend of mine took a pair of trainers back to a Reebok shop after wearing them once because her foot went numb and they refused to give her a refund or exchange..

Yep, my shoes were well worn.

As bod mentioned, Clarks are more customer service-y than places like Reebok!

Alisha2008

Thanks, yes I do have the receipt.

cajef

According to that site Lorna, Susan, Noreen, Kerry, Kathryn and Sylvia all think they are most comfortable shoes they have ever had.:D

InsideInsurance

Ultimately you have no statutory right to return something if you simply change your mind. Their own returns policy state they must be in original condition which effectively reads, unworn.

The only way to force a return is to argue they are defective/faulty in which case you do have a statutory right but could end up with an argument over this is the case or not.

The simplest thing is to take them into to shop, say what the problem is and see what they say. They are one of the better stores for service generally and will react better to a friendly approach than someone demanding their rights.

Alisha2008

I know i don't have any right, if I did I wouldn't be asking here... but the truth is the shoes are very painful, find strange that it doesn't happent to other people, but then each person is different...