Returning Clarks shoes after wearing them?

Alisha2008

I've just noticed I have big marks on the top of my feet and will probably have bruises tomorrow!! And I have very slim feet (usually can't wear Clarks because of this, but these ones are quite flat and when I tried them on I thought there were ok...), so it's not a question of shoes being too tight...

scheming_gypsy

Can't you just loosen the buckle so it's not so tight...

Alisha2008

I'm afraid not, the buckle doesn't do anything, it's for decorative purposes! there's an elastic band underneath... and anyway, the shoes are not tight at all (none of my shoes have ever in my life been tight), it's just a bad design I think.

paddyrg

Alisha2008 wrote: »

...the shoes are not tight at all (none of my shoes have ever in my life been tight), it's just a bad design I think.

I think Clarks may say 'It is not a bad design, it is designed for someone with that shaped foot, which yours are apparently not'...

Suzanne_Louise

I took faulty boots back after a couple of months, and not only did they give me a new pair, but also some cash back, as they were now reduced - now that's good customer service!

Alisha2008

paddyrg wrote: »

I think Clarks may say 'It is not a bad design, it is designed for someone with that shaped foot, which yours are apparently not'...

Yes, that's what I'm afraid it will happen.. but I will try anyway.

Will let you know what happens!

Alisha2008

I went to the shop , explained what happened and they agreed to exchange the shoes, but not to a refund. I got a voucher with the value as they didn't have many models on this shop, will try to find something that fits in a bigger shop.

So happy ending (sort of!)

bod1467

To be honest that's more than they were obliged to do, so well done Clarks.

Alisha2008

I agree, next time I make sure I walk for a while with any new shoes at home, and won't keep them if I notice anything similar to this.