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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Tesco broke my phone
I wonder if anyone can advise please. I bought a phone from Tesco and at the time of purchase asked them to insert the SIM card. Last Friday, I couldn't release the SIM so went to the store and asked them to assist. The staff member used a screwdriver to try and release the SIM and chipped it. He said they would send the…
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Seller requires undelivered product to be returned to them before refunding me - What can I do?
Hello, I have recently purchased an expensive (>£2,000) exercise bike. I purchased this online on the 2nd of May with a credit card, with a delivery date set for the 2nd-3rd of May. According to DHL tracking, the bike has been dispatched, and I have repeatedly been told by the tracking system it will be delivered today,…
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Restocking fee from online purchase
Hi, On Friday I ordered a kitchen mixer from a company I found online, however when it arrived yesterday, I realised it was way too big. I contacted the company and asked to return it and order their smaller version. I was told that I would need to pay a 30% restocking fee but as a gesture of goodwill they would reduce it…
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Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
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Amazon sent an empty box and refuse to refund my £663
I placed an order on 4th January for a Ryzen 9 5950x CPU for my partners birthday on Amazon Prime. We use Prime regularly and have spent thousands on there. The delivery driver delivered the Amazon parcel on 7th January. For more expensive items you now have to give a passcode upon delivery. I wrapped the box up for the…
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Furniture delivery slipping
We ordered some bedroom furniture from Furniture Village at the end of March. As their standard delivery was quoted as 8-10 week we asked if there was any chance it could be delivered in 3 - 5 week, the sales person checked and said that delivery in that time frame was possible, so we ordered the furniture on that…
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Seller didn’t declare car written off
Hi. I bought a car I’d seen on eBay. Seller didn’t declare an insurance loss. I paid for a car-check full report, it came back clear. The seller is registered as a business seller (main business is not car related). The car HAS been written off and seller is ignoring me. questions: can I sue seller? can I sue car-check? I…
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Unfair van hire excess charges?
My daughter hired a van from Enterprise to move home last September. As she doesn't drive, I was listed as the main driver on the contract with Enterprise and purchased an insurance excess policy from Eversure. On returning the van (one-way hire) some damage was picked up for the first time. Fortunately my daughter had…
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Shop loyalty schemes are getting out of hand and I'm wondering if they should be illegal
I went to Superdrug to buy some moisturiser that was at its normal price of £3.49 but only if you were a member of their loyalty scheme. If not, it was double the price at £6.99. So I went to Boots where it was exactly the same - to get the normal price I needed an Advantage card, otherwise pay double. The same seems to be…
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Overpayment for windows and doors
Hello, A vulnerable relative has overpaid for windows and doors (double glazing). The issue is not with the quality of the products installed and workmanship, it's the callous and greedy behaviour of the sales reps. I have established the inflated charge / overpayment is £15K and this far too much to ignore. I have…
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Bathroom company refusal to correct
Hi and sorry for the very long story A bathroom company are refusing to correct a leaking bathroom. I have an email copy of the contract which was emailed to me by the company after purchase. It is identified as Version2. This clearly shows that I paid for the installation by the company involved and that there is a 2 year…
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Gift voucher refund
We were given a gift voucher for our local restaurant as a wedding gift. We had met in this restaurant 7 years ago and it was special to us. 2 weeks after the gift voucher was purchased the restaurant announced it was closing in 4 weeks! Thought it was a bit cheeky selling vouchers before closing the business. We could not…
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Faulty iPad, just outside the warranty (please help)
£1369 iPad bought, 15 months ago - used occasionally and well cared for etc. Now iPad broken - will not charge : Apple have emailed confirming the fault.... "Steps to Reproduce: The reported issue has been verified at the Genius
Bar. Ran HDI No Power diagnostics - reports that the device will not turn on and
that the issue…
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Car not as described - right to reject
Please help. i have recently purchased a car from an approved dealership of a well known German brand. A ‘21 plate at £26,000. i found the car on the internet and paid a deposit online. I initially asked to view the car a few days after the deposit went down but was told I couldn’t as it was in prep . Due to timings and…
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Responsibilities of manufacturer, retailer and credit card company.
I have a problem with HiSense appliance bought in November 2022 with a two year manufacturer's warranty. HiSense are being unreasonable in their response, trying to evade responsibility for a faulty appliance. Without going into the technical details (unless you need me to) can someone please explain when and how I can…
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ID Mobile end contract issues - HELP
Hi, So I got the contract on the 6th April, received the phone on the 7th. 3 days later, the phone developed a fault. I contacted their customer services who told me to go to the Apple Store, they said there were so many faults they had to replace the phone. I informed ID Mobile that the phone was replaced when I made a…
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Currys wont refund my confirmed faulty product
Ive had this monitor for 2ish years but I have a care and repair plan for 3 years. After a long battle with loads of teams evenutally i had to go in store and they didnt even try and repair it becuase they said the system said it couldnt be. They have refunded me to a gift card of the orignal amount (£1040). My issue is…
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Cycle scheme bike gone wrong after barely 6 months advice needed
I wonder if anyone can give me some advice. My husband has always cycled to work as he loves cycling. Last year he had a accident at work and broke his hip. He would have struggled to get on a normal bike so we decided to get a electric bike. We were going to go and buy one straight from a bike shop and pay in full. But I…