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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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MSE and Virgin Media
I just signed up to Virgin Media using an offer from MSE - this gave me a great rate and I'm really pleased. I'm less pleased by the fact that although the MSE advert for MSE states that This equivalent monthly cost adds in... ‐ The current £19.99/mth price ‐ A price rise to £23.99/mth on 1 Apr 2027 It does not show that…
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How to deal with TalkTalk mi-selling to vulnerable adult
What the best course of action for this TalkTalk situation that has only just come to light. A couple years ago unknown to me or my partner 2 TalkTalk sellers knocked on my partners fathers door, hes in his seventies, lives alone, is not tech / financially savvy in the slightest and is far too trusting when it comes to…
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Can someone recommend a 5G router
I'm having problems finding a network that works at home and at my place of work so I'm thinking of buying a separate sim card for at home so can someone recommend a 5g router. I'm thinking of buying the TP-Link Archer NX500 but is this worth £220.
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Rise Fibre / 4th Utility did not carry out switch from previous broadband provider
Hi all I ordered Rise Fibre (4th Utility) to switch my broadband from Virgin Media on the date my contract was due to end. After completing the form/payment online with request to help with coordinating the switch, I received a swift email from Virgin Media notifying my intentions to leave them. I felt everything was in…
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Vodafone Broadband Price Differs on Their Website Compared to This Site and Other Comparison Tools
It’s broadband renewal time again. Using the comparison tool on this site – as well as a few other reputable ones – Vodafone’s 150 Mb package looks ideal for me. It’s in my price range and includes a voucher, which makes it even more appealing. Across all these comparison sites, the deal is shown as a two‑year contract at…
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Short term broadband deal - moving house
I am currently with TT mainly because there is little choice in the rural area I live, however, I am selling my house and my TT contract expires in June. I will be moving to a major town so won't have a problem with signal/choice etc but my question is how do I bridge the gap between my contract ending and continuing to…
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Porting my landline to my mobile phone??
At present I have broadband and VOIP with Zen Internet (their wonderful, I'm not leaving because of anything they have ). However, I really need to save money. So I am going to end my contract with them and just use my mobile phone for internet. I would like to keep my landline number and I understand I can port the…
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Warning to all Three broadband subscribers
I don't know if MoneySavingExpert intend to offer any more broadband deals from Three, but as a courtesy I would like to warn you that they frequently do not deliver the deal that they offer. Furthermore, they ignore complaints and continue to withdraw money from your account by direct debit - even though the amount is…
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EE price increase (Again)
EE have just announced (after only recently putting my BB up £2 a month) that they are increasing my BB by £4 a month at the end of March which will make it over £32! Of course they did this after locking me in to a 24 month contract on the understanding of reasonable prices. I knew they were trying to sweeten me up when I…
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Leaving Gigaclear
Has anyone tried to leave Gigaclear? I was on a promo contract and now the deal has finished the price has shot up. I've found a new much cheaper provider who said they'd handle all the switching process, yet now it seems they can't as Gigaclear won't let new providers deal with cancellation and switching. As I'm out of…
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Three broadband refusing to refund the credit on my bill
Hi All, I will try to keep this story as short as possible.Here's the background: I signed up with Three Broadband a while back, tried it for over 30 days, and when download speed became revoltingly slow, and Three was unable to fix the issue, I complained and managed to cancel my contract with them without paying any exit…
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Sky increases
Hi. We all know that those with Sky Q and broadband can now leave once they get their email notification from Sky of the upcoming increases. Can I check with those folks that have already "successfully" haggled with Sky did they make sure that the original proposed increases weren't included in any "discounts" they were…
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End of min term notification
As the title says. With Vodafone and min term ends 19/12/25. As of yet I have not had any notification telling me what options I have or what my out of contract price will be. I thought it was supposed to be 30 days before end of min term for any broadband firm to inform customers of end of term contract ending? I have…
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Virgin Media help - disconnection coming up .. Social Tariff fast enough ?
A bit of advice please , currently paying £29 for 120mbps phoned up Virgin who said the best the could do would be 250gb reduced to £24 then increase to £27 in April then again next year on a 24 month contract. I put in the 30day request and the disconnection date i the 4th of March hoping that they would get back to me…
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Sky Broadband March increase
Hi. Can I just check that its still the case with Sky that once they formally notify me by email of their upcoming price increases that I have 31 days in which to notify them if I intend to get a better deal and not receive any early termination charges for doing so? Apologies can I also verify if its still the case that…
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BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
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Porting a VoIP phone number
I have FTTH from Hyperoptic and also have my phone number from them, which is of course a VoIP number. I would like to port my number away from Hyperoptic to Andrews & Arnold, because they are cheap and now satisfy my needs better than Hyperoptic. Hyperoptic have confirmed that there would be no termination fees applied…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Sky Broadband Cancellation
I thought I wouldn't be charged a cancellation fee if I cancelled because of their annual price rise. I still have time to serve with them so not yet finished my term. I received a letter telling me I should contact them within 30 days of recieving their letter which I have done
