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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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EE wants to increase the monthly charge
Last summer I got the full fibre, my contract with EE is Full Fibre 500 and the contract ends in July 2027. Can they just increase the monthly payment? Thanks
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Sky Broadband Price Rise Notification
Hello, I have not received an email telling me about the price increase. Should I have got this by now? Thanks for your help
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BT really annoy me
I have BT broadband, wothout phone or mobile. After logging into My BT several times I could not access any bill info or even get the name of the package I have. On phoning them, I was told I am on Full-Fibre 150 All-Rounder. I am on the basic speed for this package and paying North of £52 a month. Just me in the house and…
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Moving home with Toob
Hi everyone, Currently with Toob broadband at £29 p/m and in an 18 month contract until Jan 27. We are hopefully going to be moving house in the next couple of months to a property where Toob is available. However, when we move, they will start a new 18 month contract at that point on the same price as we are currently…
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Sky Broadband March increase
Hi. Can I just check that its still the case with Sky that once they formally notify me by email of their upcoming price increases that I have 31 days in which to notify them if I intend to get a better deal and not receive any early termination charges for doing so? Apologies can I also verify if its still the case that…
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Leaving Gigaclear
Has anyone tried to leave Gigaclear? I was on a promo contract and now the deal has finished the price has shot up. I've found a new much cheaper provider who said they'd handle all the switching process, yet now it seems they can't as Gigaclear won't let new providers deal with cancellation and switching. As I'm out of…
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Plusnet ....one year and counting to install my fibre broadband.
Help! I just don't even know what to do anymore. On the 28/03/25 I signed up to get full fibre broadband from plusnet. I still don't have it. I have a list of 69 communications from themselves or Openreach making appointments and then breaking them. The current impasse is that they have to close my road to install it,…
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Gigaclear, £51pcm existing customer, only £19 for a new customer
As above, we've had Gigaclear in our village for a couple of years now and its been great. We originally signed up and had a long wait (3 years) until enough people had signed up to warrant the installation of it. Currently paying £51 pcm for a true and very reliable 300mbps. Come to the end of my contract and its still…
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EE 4G WIFI Mini Hub EE72E and alternatives.
Hi. Any thoughts on these, and alternatives? I know they work, and seem reasonable value - you can buy the unit 2nd-hand for around £25, and data costs ain't bad. But, what are the alternatives? Any better? And, does it need to be an EE SIM in the EE device, or will any SIM with data work? Ta.
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Flaw in system or is my company dodgy?
Is there a flaw in the system to leave after a Broadband contact finishes, or is my Broadband company dodgy? I tried to do everything correct to leave a Onestream Broadband contract at the end of it in March, without any added fees, even though they made it difficult, as said I couldn't contact them before 30 days to…
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Plusnet Reward Card
Good morning, I'm feeling a bit confused and would appreciate some advice. I signed up with Plusnet for my broadband via the MSE link, which promised a Reward Card of around £140 back in January 2026. My broadband was activated on 11th February, but I haven't received any email about the Reward Card yet. I reached out to…
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Broadband account
Afternoon all just swaping from nowtv broadband to new provider started filling in the online form after deciding who I was moving to got to the question account number required loged on to the account could not find anywhere checked all emails even bank details no sign of account number found providers contact number…
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sky stream cancellation due to rises
hi all if i have a big sky stream package , taken as a package with broadband at the same time , can i cancel all of the services as it was taken as a package ? i was told i could by someone but wording is a bit ambigous with sky . if id taken at seperate dates stream and broadband i understand i could not . but mine was a…
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Sky broadband increase - maybe switch to Vodafone?
So…now I'm out of contract Sky want to increase my monthly payment from £30 to £59. Hmmm, don't think so. Email gave number to ring to cancel and give 10 days notice, so I did, to see what they offer. I'm on Sky Broadband Ultrafast Plus and best they could do was their Full Fibre 500 at £36; this is basically the same…
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Vodafone Broadband Checker giving false information
I am currently a Vodafone customer with Fibre 2 level of service i my rented accommodation. Prior to purchasing my new house I went onto the Vodafone Broadband Checker to see what level of service was available at the new property. As I work remotely in the IT sector it's a bit of a deal breaker for me to have a reasonable…
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Early leaving fees switching from Onestream with 2 days remaining
Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…
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Sky price rise – retention would not move despite 26-year customer
Hi Folks - First post, so here goes….. Today, I received Sky’s email about the April 2026 price increases and contract changes, so I phoned to discuss the account before deciding whether to cancel. Our current package is £75/month and includes: Sky Signature Netflix Standard with Ads Sky HD Multiscreen 1 × Mini box…
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Minor Increase
I was dreading the conversation I needed to have with Virgin Media regarding my contract about to end. They had advised cost of Broadband and TV package would double! Ten minutes on a web chat and they offered same package for +£2. No haggling, just a really useful rep who helped. Fair play to VM, they were very reasonable.
