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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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My contract with BT expires on the 7th May
Currently paying £30.99 including £3 rental for digital voice. I would like to switch either to Vodaphone or Sky and keep my phone. Virgin is also competitive but not keen if they have to dig to install. Can anybody advise pl?
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Broadband one touch switch stuck order issue
Hi. I’m hoping someone here has experienced this and can advise. I’m currently with Sky Broadband and received a price-rise notification, so I’m within the 30-day penalty-free exit window. I tried to switch to Vodafone via the MSE comparison tool (which routed me through Broadband Genie). During sign-up with Vodafone, when…
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Vodafone offer via MSE is a con?
Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…
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Vodafone trying to renege on MSE's gift card deal
Signed up for Vodafone broadband via MSE gift card deal. Entered that I wanted to port my landline. Picked a start date from the drop-down menu, in this case next Friday. Now I've had a call from Vodafone saying that it can't be done. Apparently it takes 2 working weeks to port a landline (so why were sooner dates coming…
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G.Network Administration
I've just seen (via my billing email - no other information received) that G.Network are in administration. Shame, as they have been pretty good, but I guess we need to move asap as presumably if there are any issues they are unlikely to deal with them and we both wfh and need reliable internet. Any other recommended…
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Leaving Sky mid-contract for VM Broadband as port landline to Plexatalk
Hello, I'm looking to switch phone and broadband, and it's a bit complicated, so I want to check I have everything in proper order. Currently with Sky for phone and broadband (max 30Mb), I have until April 1st (8 business days) to cancel without penalty Will switch to Virgin Media broadband (max 1Gb+) Will port landline…
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Stuck with Utility Warehouse?
Hi Like a few people over the last few years my broadband has gone from Shell to Talktalk and as of December 1st, Utility Warehouse. I'm not finding UW any good - my broadband is very up and down and their phone lines close at 5.30 which seems pretty early for a utility co; and when I do get hold of them they are more…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Virgin Media have ruined my credit history
Please Help Virgin Media has ruined my Credit Score This sorry tale started in Autumn 2024 when Virgin Media (VM) closed my Virgin.Net email account without warning. At this point I had been a loyal VM customer for broadband, tv and telephone in various forms for over 20+ years. I contacted VM Customer Services (CS) many…
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BT Broadband Warning: Incompetent and Contemptuous
A warning for anyone considering BT Broadband: We have had a contract with BT Business for many years for our home telephone and broadband. In September 2025 I applied to switch to “full fibre” broadband, which I was told was available for my property. 6 months later and after about 4 visits from different engineers, and 2…
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Plusnet ....one year and counting to install my fibre broadband.
Help! I just don't even know what to do anymore. On the 28/03/25 I signed up to get full fibre broadband from plusnet. I still don't have it. I have a list of 69 communications from themselves or Openreach making appointments and then breaking them. The current impasse is that they have to close my road to install it,…
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Money saving expert comparison site doesn’t work ?
Just tried to join Vodafone broadband after being with EE former orange at same address for over 20 years excellent credit history score yet Vodafone says I failed credit check 🤷♂️. Call them is it because they don’t want to pay out the offers of vouchers on comparison sites ?
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BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
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Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
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How are Virgin Media going to get broadband into my flat?
The outside of my leasehold flat has a virgin media brown box thing attached to the wall. Several people in my block and surrounding blocks have Virgin Media because my wifi picks up their router names. However nobody seems to have any cables going from outside the flat to the inside. Like no cable going through the wall…
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Warning to all Three broadband subscribers
I don't know if MoneySavingExpert intend to offer any more broadband deals from Three, but as a courtesy I would like to warn you that they frequently do not deliver the deal that they offer. Furthermore, they ignore complaints and continue to withdraw money from your account by direct debit - even though the amount is…
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Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
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Moving home with Toob
Hi everyone, Currently with Toob broadband at £29 p/m and in an 18 month contract until Jan 27. We are hopefully going to be moving house in the next couple of months to a property where Toob is available. However, when we move, they will start a new 18 month contract at that point on the same price as we are currently…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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EE wants to increase the monthly charge
Last summer I got the full fibre, my contract with EE is Full Fibre 500 and the contract ends in July 2027. Can they just increase the monthly payment? Thanks
