-
Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
-
Virgin Media have ruined my credit history
Please Help Virgin Media has ruined my Credit Score This sorry tale started in Autumn 2024 when Virgin Media (VM) closed my Virgin.Net email account without warning. At this point I had been a loyal VM customer for broadband, tv and telephone in various forms for over 20+ years. I contacted VM Customer Services (CS) many…
-
Stuck with Utility Warehouse?
Hi Like a few people over the last few years my broadband has gone from Shell to Talktalk and as of December 1st, Utility Warehouse. I'm not finding UW any good - my broadband is very up and down and their phone lines close at 5.30 which seems pretty early for a utility co; and when I do get hold of them they are more…
-
BT Broadband Warning: Incompetent and Contemptuous
A warning for anyone considering BT Broadband: We have had a contract with BT Business for many years for our home telephone and broadband. In September 2025 I applied to switch to “full fibre” broadband, which I was told was available for my property. 6 months later and after about 4 visits from different engineers, and 2…
-
Plusnet ....one year and counting to install my fibre broadband.
Help! I just don't even know what to do anymore. On the 28/03/25 I signed up to get full fibre broadband from plusnet. I still don't have it. I have a list of 69 communications from themselves or Openreach making appointments and then breaking them. The current impasse is that they have to close my road to install it,…
-
Money saving expert comparison site doesn’t work ?
Just tried to join Vodafone broadband after being with EE former orange at same address for over 20 years excellent credit history score yet Vodafone says I failed credit check 🤷♂️. Call them is it because they don’t want to pay out the offers of vouchers on comparison sites ?
-
BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
-
G.Network Administration
I've just seen (via my billing email - no other information received) that G.Network are in administration. Shame, as they have been pretty good, but I guess we need to move asap as presumably if there are any issues they are unlikely to deal with them and we both wfh and need reliable internet. Any other recommended…
-
Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
-
How are Virgin Media going to get broadband into my flat?
The outside of my leasehold flat has a virgin media brown box thing attached to the wall. Several people in my block and surrounding blocks have Virgin Media because my wifi picks up their router names. However nobody seems to have any cables going from outside the flat to the inside. Like no cable going through the wall…
-
Warning to all Three broadband subscribers
I don't know if MoneySavingExpert intend to offer any more broadband deals from Three, but as a courtesy I would like to warn you that they frequently do not deliver the deal that they offer. Furthermore, they ignore complaints and continue to withdraw money from your account by direct debit - even though the amount is…
-
Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
-
Moving home with Toob
Hi everyone, Currently with Toob broadband at £29 p/m and in an 18 month contract until Jan 27. We are hopefully going to be moving house in the next couple of months to a property where Toob is available. However, when we move, they will start a new 18 month contract at that point on the same price as we are currently…
-
Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
-
EE wants to increase the monthly charge
Last summer I got the full fibre, my contract with EE is Full Fibre 500 and the contract ends in July 2027. Can they just increase the monthly payment? Thanks
-
Sky Broadband Price Rise Notification
Hello, I have not received an email telling me about the price increase. Should I have got this by now? Thanks for your help
-
BT really annoy me
I have BT broadband, wothout phone or mobile. After logging into My BT several times I could not access any bill info or even get the name of the package I have. On phoning them, I was told I am on Full-Fibre 150 All-Rounder. I am on the basic speed for this package and paying North of £52 a month. Just me in the house and…
-
Sky Broadband March increase
Hi. Can I just check that its still the case with Sky that once they formally notify me by email of their upcoming price increases that I have 31 days in which to notify them if I intend to get a better deal and not receive any early termination charges for doing so? Apologies can I also verify if its still the case that…
-
Leaving Gigaclear
Has anyone tried to leave Gigaclear? I was on a promo contract and now the deal has finished the price has shot up. I've found a new much cheaper provider who said they'd handle all the switching process, yet now it seems they can't as Gigaclear won't let new providers deal with cancellation and switching. As I'm out of…
-
Gigaclear, £51pcm existing customer, only £19 for a new customer
As above, we've had Gigaclear in our village for a couple of years now and its been great. We originally signed up and had a long wait (3 years) until enough people had signed up to warrant the installation of it. Currently paying £51 pcm for a true and very reliable 300mbps. Come to the end of my contract and its still…
-
EE 4G WIFI Mini Hub EE72E and alternatives.
Hi. Any thoughts on these, and alternatives? I know they work, and seem reasonable value - you can buy the unit 2nd-hand for around £25, and data costs ain't bad. But, what are the alternatives? Any better? And, does it need to be an EE SIM in the EE device, or will any SIM with data work? Ta.
