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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Sky Broadband March increase
Hi. Can I just check that its still the case with Sky that once they formally notify me by email of their upcoming price increases that I have 31 days in which to notify them if I intend to get a better deal and not receive any early termination charges for doing so? Apologies can I also verify if its still the case that…
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BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
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Virgin Media help - disconnection coming up .. Social Tariff fast enough ?
A bit of advice please , currently paying £29 for 120mbps phoned up Virgin who said the best the could do would be 250gb reduced to £24 then increase to £27 in April then again next year on a 24 month contract. I put in the 30day request and the disconnection date i the 4th of March hoping that they would get back to me…
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Phone ringing only once
My home phone only rings once and then cuts off mostly, and sometimes doesn't ring at all when people have told me they are trying to ring me on it. This has been happening for about two weeks now. Last week I rang EE, as I read it might be the handset itself. I got told it is due to a broken or faulty cable in the…
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Porting a VoIP phone number
I have FTTH from Hyperoptic and also have my phone number from them, which is of course a VoIP number. I would like to port my number away from Hyperoptic to Andrews & Arnold, because they are cheap and now satisfy my needs better than Hyperoptic. Hyperoptic have confirmed that there would be no termination fees applied…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Sky Broadband Cancellation
I thought I wouldn't be charged a cancellation fee if I cancelled because of their annual price rise. I still have time to serve with them so not yet finished my term. I received a letter telling me I should contact them within 30 days of recieving their letter which I have done
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TalkTalk problems
Is anyone else having problems accessing MYACCOUNT on TalkTalk and the support forum is down as well…….
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Leaving Gigaclear
Has anyone tried to leave Gigaclear? I was on a promo contract and now the deal has finished the price has shot up. I've found a new much cheaper provider who said they'd handle all the switching process, yet now it seems they can't as Gigaclear won't let new providers deal with cancellation and switching. As I'm out of…
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EE price increase (Again)
EE have just announced (after only recently putting my BB up £2 a month) that they are increasing my BB by £4 a month at the end of March which will make it over £32! Of course they did this after locking me in to a 24 month contract on the understanding of reasonable prices. I knew they were trying to sweeten me up when I…
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removing phone line from contract
I have FTTP from Hyperoptic plus a phone service from them. I enquired about moving the phone service from them, and was told in chat that this could be done with no fee to me, and in fact a reduction in cost of £4 a month (I am still trying to get a copy of that chat, which is taking longer than I would expect). But when…
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BT/EE
I'm a little confused. I was switched to EE from BT last time my contract was up. But I continually see people on here talking about renewing their bb with BT. So what is the score, is BT for business or not. Or are all these people businesses? on here
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BT double price increase
I'm out of contract with BT . I have a broadband package that includes line rental (pay as you go) The email I was sent announcing their price increases says £3 increase for broadband package and £3 increase for Pay as you go. Total increase £6 my question is, if my broadband package includes the line rental, why am I…
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You Fibre claiming my Virgin Media service will decline, so I need to sign up with them
I got home from work in the evening & had been back for only a couple of minutes when a cold-caller from You Fibre knocked on my door. I'm autistic & sometimes cant process lots of information quickly, especially if I'm tired, so I can't remember some of the details but it was to do with Virgin Media planning to change how…
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Rural Internet - would a Wi-fi Extender help?
Hi everyone, thanks in advance for any help you can offer. Last year a phone engineer came to the house as I had some issues with the landline and broadband. He commented that outside on the street the signal he could pick up for internet was about 100 times what was available in the house and asked if this drove me mad, I…
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Virgin Media - extension of discount
I’m over a month away from my existing deal finishing and VM have offered to extend my current deal by 12 months, presumably subject to the April increase. Does anybody know if this locks me in for another 12 month contract ? Edited, Their email says “We've extended your discount for 12 months” Prices will increase every…
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BT Essentials
Hi, I previously signed up with a Vodafone social broadband package that has now been hiked. I originally was going to go with BT essentials, but pip was not inclunded, and the front page stated "Income based Employment And support allowence,I am on new style ESA. Returning to the page today, I noticed it stated just…
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Deals not honoured
I tried to take the offer from Vodafone broadband for £21.50 via the email from MSE and it directed me to Vodafones site and the same offer was £27 a month. What is the point of these offers if they don't exist?
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Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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How can broadband providers justify annual price increases ?
I have been shopping around for broadband providers and have noticed that a lot of them state an annual price increase of about 15%. eg. BT £4 per month each successive year. How can they justify that amount given that UK inflation rate is much lower?
