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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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BB and line rental ends in August
I use Plusnet for my Broadband and landline, the contract ends in August 2026. I understand that there will be no option to use a landline by 2027. I am ok with that as I use my mobile for calls. I currently get about 6 mbps for my broadband which is ok for what I use it for. Using the postcode checker it says I can get…
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Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Early leaving fees switching from Onestream with 2 days remaining
Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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Sky social tariff – can my nephew switch after signing 24-month contract?
My nephew is due to have Sky installed this Saturday. He’s on a 24-month contract at around £40/month (not sure of the exact package). He receives Universal Credit. Would he be eligible for Sky’s social tariff? If so, can he switch now, or is he tied in and would have to wait until the contract ends? If it is possible, who…
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Vodafone trying to renege on MSE's gift card deal
Signed up for Vodafone broadband via MSE gift card deal. Entered that I wanted to port my landline. Picked a start date from the drop-down menu, in this case next Friday. Now I've had a call from Vodafone saying that it can't be done. Apparently it takes 2 working weeks to port a landline (so why were sooner dates coming…
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Virgin Media connection
I live an area that's never been a traditional VM cable area, I'm not aware of anyone having underground VM cable to their homes, yet VM are saying that their full fibre broadband is available. How do they achieve this, will they use the Openreach network or will I require a separate cable and ONT installing?
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Flaw in system or is my company dodgy?
Is there a flaw in the system to leave after a Broadband contact finishes, or is my Broadband company dodgy? I tried to do everything correct to leave a Onestream Broadband contract at the end of it in March, without any added fees, even though they made it difficult, as said I couldn't contact them before 30 days to…
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Vodafone offer via MSE is a con?
Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…
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Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
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My contract with BT expires on the 7th May
Currently paying £30.99 including £3 rental for digital voice. I would like to switch either to Vodaphone or Sky and keep my phone. Virgin is also competitive but not keen if they have to dig to install. Can anybody advise pl?
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Broadband Contract Question
HI my Broadband with BT ends June 2027. I'm currently in the process of selling the house but have not found anywhere to move to. I know temporarily i will have to move in with my mum; she already has broadband. Can i hang onto my own broadband until i move to my own home? I've tried to contact BT today but couldn't get…
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Broadband one touch switch stuck order issue
Hi. I’m hoping someone here has experienced this and can advise. I’m currently with Sky Broadband and received a price-rise notification, so I’m within the 30-day penalty-free exit window. I tried to switch to Vodafone via the MSE comparison tool (which routed me through Broadband Genie). During sign-up with Vodafone, when…
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G.Network Administration
I've just seen (via my billing email - no other information received) that G.Network are in administration. Shame, as they have been pretty good, but I guess we need to move asap as presumably if there are any issues they are unlikely to deal with them and we both wfh and need reliable internet. Any other recommended…
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Leaving Sky mid-contract for VM Broadband as port landline to Plexatalk
Hello, I'm looking to switch phone and broadband, and it's a bit complicated, so I want to check I have everything in proper order. Currently with Sky for phone and broadband (max 30Mb), I have until April 1st (8 business days) to cancel without penalty Will switch to Virgin Media broadband (max 1Gb+) Will port landline…
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Stuck with Utility Warehouse?
Hi Like a few people over the last few years my broadband has gone from Shell to Talktalk and as of December 1st, Utility Warehouse. I'm not finding UW any good - my broadband is very up and down and their phone lines close at 5.30 which seems pretty early for a utility co; and when I do get hold of them they are more…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Virgin Media have ruined my credit history
Please Help Virgin Media has ruined my Credit Score This sorry tale started in Autumn 2024 when Virgin Media (VM) closed my Virgin.Net email account without warning. At this point I had been a loyal VM customer for broadband, tv and telephone in various forms for over 20+ years. I contacted VM Customer Services (CS) many…
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BT Broadband Warning: Incompetent and Contemptuous
A warning for anyone considering BT Broadband: We have had a contract with BT Business for many years for our home telephone and broadband. In September 2025 I applied to switch to “full fibre” broadband, which I was told was available for my property. 6 months later and after about 4 visits from different engineers, and 2…
