02 Retentions thread 2

gunsandbanjos

zolablue25 wrote: »

Well, having agreed to this deal last month she today received her bill. No mention of the £150 credit and was charged £29.37! What a bunch of shysters. I have told my wife to cancel the contract and go with someone else. O2 are just con merchants!

ALL THOSE AGREEING RETENTION DEALS CHECK YOUR STATEMENTS!

They tried to overcharge me too, phoned them up and they say they have sorted it. Will have to wait and see...

RichyRich

I'm convinced they don't want me to upgrade lol, I called yesterday and was advised that my "upgrade day" is today, so called back today and their systems are off for maintenance.

I am currently on a £30 (well, slightly less than that due to VAT cut) contract and am hoping to get a new phone and get it down to about £20 or less, looking for 600 mins, about the same of texts, and free internet. To me it sounds about reasonable looking at what others have got. I'd appreciate any comments (or a reality check!) and will let you know how I get on.

Cheers!

Doc_N

zolablue25 wrote: »

Well, having agreed to this deal last month she today received her bill. No mention of the £150 credit and was charged £29.37! What a bunch of shysters. I have told my wife to cancel the contract and go with someone else. O2 are just con merchants!

ALL THOSE AGREEING RETENTION DEALS CHECK YOUR STATEMENTS!

Had similar problems with two contracts I renegotiated. Sorted out now, but only after a lot of messing about. Get everything in writing to be sure with O2.

Element54

RichyRich wrote: »

looking for 600 mins, about the same of texts, and free internet. To me it sounds about reasonable looking at what others have got. I'd appreciate any comments (or a reality check!) and will let you know how I get on.

yes you should be able to get 600mins/1000text/internet/free phone for £20-25 for 18months.

The key thing is to make sure you sound genuine about leaving, ask for your PAC with conviction and they will always ask "why & what deal?" check other tariffs for an estimate and then negotiate for the deal above (for they will match your mentioned deal, so quote the phone, mins and text you are 'leaving' to get).

Also, don't ring TOO many times since they log your calls to the retention-line (I know from personal experience grr). So they know your bluffing after 5/6 after-calls.

DES_1001

Hi RichyRich,
Now when i got my deal i didn't ask for my pac, just said that i was giving then 30 days notice and that i would start afresh with a new number from another network.
Look around at what "DEALS" there are, and have all the info in front of you when you call, just be nice and have a chat with them, but know what you want!

eljmayes

Element54 wrote: »

yes you should be able to get 600mins/1000text/internet/free phone for £20-25 for 18months.

The key thing is to make sure you sound genuine about leaving, ask for your PAC with conviction and they will always ask "why & what deal?" check other tariffs for an estimate and then negotiate for the deal above (for they will match your mentioned deal, so quote the phone, mins and text you are 'leaving' to get).

Also, don't ring TOO many times since they log your calls to the retention-line (I know from personal experience grr). So they know your bluffing after 5/6 after-calls.

I wouldn't agree that ringing up lots gets you nowhere- eventually they are prepared to give you better deals to get you off their backs. And of course your money for the year;).

paperclip4201

Everyone seems to be getting the nokia 5800 with 600 minutes, 1000 texts and unlimited internet for £20 pm. If you don't want the phone go for the refurbished blackberry bold and sell on ebay for £250.

debtfreehopefull

rang up and got the following

blackberry curve 8900
400 mins
1000 messages
unlimited 02-02 calls
unlimited blackberry internet
18 months
£15 per month

john0612

debtfreehopefull wrote: »

rang up and got the following

blackberry curve 8900
400 mins
1000 messages
unlimited 02-02 calls
unlimited blackberry internet
18 months
£15 per month

that is a belter and is just what i'm after

unfortunately i'm not due an upgrade till beginning of december.:mad:

fiish

john0612 wrote: »

that is a belter and is just what i'm after

unfortunately i'm not due an upgrade till beginning of december.:mad:

A bit of patience will make the upgrade so much sweeter when it does come :-D