New Santander App

jameseonline

jameseonline said:

On another note it seems the app etc hasn't been working today, Santander are denying there is still a problem on Twitter/X despite me & at least 1 other person telling them.

https://www.gbnews.com/money/santander-down-mobile-banking-app-not-working-problems

My app still stuck on Santander logo and loading nothing else😌

Seems they've been having problems taking calls today.

Yet they asked me to call them today when they were already done for the day this evening 

sausage_time

I only hope I can stay on the old app until Santander slash the interest on my Easy Access Saver Limited Edition (Issue 3). This is currently 5.2%, but drops to 4.2% on 20th May.  At that point my relationship with Santander will likely be over in any case.

friolento

Digital_Payback said:

Lightning360 said:

Stargunner said:

I do hope that they add the ability to personalise the homescreen a bit more. I'm happy to have the debit cards listed there, but others won't be. A way to hide them wouldn't be bad.

I hope it will be possible to re-order the accounts on screen, to put the more important / more used ones at the top. 

It isn't possible, and they weren't interested when it was suggested

Lightning360

friolento said:

Digital_Payback said:

Lightning360 said:

Stargunner said:

I do hope that they add the ability to personalise the homescreen a bit more. I'm happy to have the debit cards listed there, but others won't be. A way to hide them wouldn't be bad.

I hope it will be possible to re-order the accounts on screen, to put the more important / more used ones at the top. 

It isn't possible, and they weren't interested when it was suggested

The customer service team will have no decision on what gets added. They won't have much of an idea if it is being worked on either. This goes for any bank. 

If it gets added, great, but we won't know until it does (if it ever does).

friolento

Lightning360 said:

friolento said:

Digital_Payback said:

Lightning360 said:

Stargunner said:

I do hope that they add the ability to personalise the homescreen a bit more. I'm happy to have the debit cards listed there, but others won't be. A way to hide them wouldn't be bad.

I hope it will be possible to re-order the accounts on screen, to put the more important / more used ones at the top. 

It isn't possible, and they weren't interested when it was suggested

The customer service team will have no decision on what gets added. They won't have much of an idea if it is being worked on either. This goes for any bank. 

If it gets added, great, but we won't know until it does (if it ever does).

I am not sure why you assume it got raised with the Customer Service team.

Lightning360

friolento said:

Lightning360 said:

friolento said:

Digital_Payback said:

Lightning360 said:

Stargunner said:

I do hope that they add the ability to personalise the homescreen a bit more. I'm happy to have the debit cards listed there, but others won't be. A way to hide them wouldn't be bad.

I hope it will be possible to re-order the accounts on screen, to put the more important / more used ones at the top. 

It isn't possible, and they weren't interested when it was suggested

The customer service team will have no decision on what gets added. They won't have much of an idea if it is being worked on either. This goes for any bank. 

If it gets added, great, but we won't know until it does (if it ever does).

I am not sure why you assume it got raised with the Customer Service team.

True, but most staff won't have much of an idea of what is being worked on, and if they do, won't feel the need the tell the public about it. This is true for any bank. Even banks that previously released roadmaps for future updates have stopped doing so. 

friolento

Lightning360 said:

friolento said:

Lightning360 said:

friolento said:

Digital_Payback said:

Lightning360 said:

Stargunner said:

I do hope that they add the ability to personalise the homescreen a bit more. I'm happy to have the debit cards listed there, but others won't be. A way to hide them wouldn't be bad.

I hope it will be possible to re-order the accounts on screen, to put the more important / more used ones at the top. 

It isn't possible, and they weren't interested when it was suggested

The customer service team will have no decision on what gets added. They won't have much of an idea if it is being worked on either. This goes for any bank. 

If it gets added, great, but we won't know until it does (if it ever does).

I am not sure why you assume it got raised with the Customer Service team.

True, but most staff won't have much of an idea of what is being worked on, and if they do, won't feel the need the tell the public about it. This is true for any bank. Even banks that previously released roadmaps for future updates have stopped doing so. 

Now you are assuming that it got raised with "staff".

With a little research, you can find out how you can communicate with the developers.

jameseonline

My Android app still not working on a call to Santander at the moment getting nowhere

jameseonline

Santander saying they working on updates for new app.

Can't tell me anything about when it's going to work again/when I can get access to my money.

Got a lot of money with them.

They've got me to raise a complaint with them.

I've repeatedly asked to be put through to someone higher up/digital team etc, finally they going to put me through it seems.

Nothing seems to have been posted on their X/Twitter publicly saying they still have issues, although if I look at their replies I can see people can't use the app

jameseonline

Santander woman threatening to terminate the call on me because she doesn't want to deal with me.

I've not threatened her, used swears or anything, she doesn't like the fact I'm angry about the situation.

She said she can't hear me so I raised my voice yet I can hear her fine.

Repeatedly told her I don't have a personal issue with her it's the company.

She is struggling to find out why she can't get through to a manager and keeps putting me on hold