New Santander App

Lightning360

RumRat said:

The new App has a terrible layout, The old App had everything laid out logically and clearly. The new one looks like it was designed by a child with large crayons. To add insult to injury they want you to add other bank accounts to it, I don't think so!, I'm thinking of leaving Santander and just using my chase account or switching to one of the other online banks (after checking out their Apps.. )

What? I'd be pretty impressed if a child made something that looked as neat as the new app. I personally really like and think it works well. You are obviously entitled to dislike it, but I'm just struggling to understand your complaints.

Also, the old app had the ability to add other accounts to it. I don't see why this would be "adding insult to injury".

I've used the online bank apps and really dislike them. Stuff just seems really randomly placed and are probably more childish than Santander is (especially Monzo).

jameseonline

friolento said:

Pilot app is still working for me, as is the trusted old app. I can’t yet see the new app in the app store

There is no new app, it's a new look for the existing app.

I'm surprised your pilot app still works unless you are iOS?

I'm android mine stopped working and got message to delete 

Futuristic

jameseonline said:

friolento said:

Pilot app is still working for me, as is the trusted old app. I can’t yet see the new app in the app store

There is no new app, it's a new look for the existing app.

I'm surprised your pilot app still works unless you are iOS?

I'm android mine stopped working and got message to delete 

On iOS they still have not "upgraded" the original so still separate. Also annoying I can see cards that should've been "destroyed" from when I downgraded from Edge/Select account so have multiple "frozen" cards showing when I open up the pilot app. 

jameseonline

Futuristic said:

jameseonline said:

friolento said:

Pilot app is still working for me, as is the trusted old app. I can’t yet see the new app in the app store

There is no new app, it's a new look for the existing app.

I'm surprised your pilot app still works unless you are iOS?

I'm android mine stopped working and got message to delete 

On iOS they still have not "upgraded" the original so still separate. Also annoying I can see cards that should've been "destroyed" from when I downgraded from Edge/Select account so have multiple "frozen" cards showing when I open up the pilot app. 

Ahh iOS must be more of a headache for Santander then not sure what to say 

jameseonline

RumRat said:

The new App has a terrible layout, The old App had everything laid out logically and clearly. The new one looks like it was designed by a child with large crayons. To add insult to injury they want you to add other bank accounts to it, I don't think so!, I'm thinking of leaving Santander and just using my chase account or switching to one of the other online banks (after checking out their Apps.. )

Well you don't have to add other bank accounts to the app, nobody forcing you to.

You thinking of leaving Santander in general or just because you don't like the look of the app?.

Santander have a decent Edge Saver account.

As long as you can do what you need to do online/via app it doesn't matter that much what it looks like surely?

friolento

yes I am on iOS. And I absolutely dread the day when they force me off the old app, or onto a new version of the old app. The only positive the Pilot app had for me was that the list of payees was sorted alphabetically. Everything else I found of no value - starting with the garish read, the restrictions on payee naming and the random, mandatory, list of accounts and cards on the home page, and waste of display space with icons for useless things like "Help Centre", "More...", My Money Manager".

If the new version is anything like the Pilot version, I am very seriously considering to move a considerable amount of my banking away from Santander, despite having been a customer of theirs for well over a decade. I still like their DD cashbacks, and they occasionally have good savings accounts, and therefore I won't cut my ties with Santander completely.  But their app is second rate, if not third. They never ONCE listened to my many suggestions on how they could improve their app with simple changes. Even the Natwest/RBS/Ulster app beats the bejesus out of them, and so does the LBG group one. It will be a huge effort for me to move my 30+ standing orders manually to another bank but I am at the stage where I just can't put up with a second/third rate app.

jameseonline

friolento said:

yes I am on iOS. And I absolutely dread the day when they force me off the old app, or onto a new version of the old app. The only positive the Pilot app had for me was that the list of payees was sorted alphabetically. Everything else I found of no value - starting with the garish read, the restrictions on payee naming and the random, mandatory, list of accounts and cards on the home page, and waste of display space with icons for useless things like "Help Centre", "More...", My Money Manager".

If the new version is anything like the Pilot version, I am very seriously considering to move a considerable amount of my banking away from Santander, despite having been a customer of theirs for well over a decade. I still like their DD cashbacks, and they occasionally have good savings accounts, and therefore I won't cut my ties with Santander completely.  But their app is second rate, if not third. They never ONCE listened to my many suggestions on how they could improve their app with simple changes. Even the Natwest/RBS/Ulster app beats the bejesus out of them, and so does the LBG group one. It will be a huge effort for me to move my 30+ standing orders manually to another bank but I am at the stage where I just can't put up with a second/third rate app.

Going by Android it's the same as pilot

eskbanker

friolento said:

It will be a huge effort for me to move my 30+ standing orders manually to another bank

Why?  It's straightforward to recreate SOs at a new bank, they don't actually need to be moved as such....

Lightning360

friolento said:

yes I am on iOS. And I absolutely dread the day when they force me off the old app, or onto a new version of the old app. The only positive the Pilot app had for me was that the list of payees was sorted alphabetically. Everything else I found of no value - starting with the garish read, the restrictions on payee naming and the random, mandatory, list of accounts and cards on the home page, and waste of display space with icons for useless things like "Help Centre", "More...", My Money Manager".

If the new version is anything like the Pilot version, I am very seriously considering to move a considerable amount of my banking away from Santander, despite having been a customer of theirs for well over a decade. I still like their DD cashbacks, and they occasionally have good savings accounts, and therefore I won't cut my ties with Santander completely.  But their app is second rate, if not third. They never ONCE listened to my many suggestions on how they could improve their app with simple changes. Even the Natwest/RBS/Ulster app beats the bejesus out of them, and so does the LBG group one. It will be a huge effort for me to move my 30+ standing orders manually to another bank but I am at the stage where I just can't put up with a second/third rate app.

Well surprisingly, they are under no obligation to listen to any of your suggestions. Most banks won't.

Natwest has one of the best apps out there so that isn't surprising.

Maybe spend some time with the new app to get used to it first? I really don't agree with any of the stuff you are saying are issues but maybe I just got used to it quicker than you. 

friolento

jameseonline said:

Going by Android it's the same as pilot

Oh great.

eskbanker said:

friolento said:

It will be a huge effort for me to move my 30+ standing orders manually to another bank

Why?  It's straightforward to recreate SOs at a new bank, they don't actually need to be moved as such....

I am fully aware on what is involved in moving 30+ SOs manually to another bank, which is why I don't like the idea of doing it.

Lightning360 said:

Well surprisingly, they are under no obligation to listen to any of your suggestions. Most banks won't.

Natwest has one of the best apps out there so that isn't surprising.

Maybe spend some time with the new app to get used to it first? I really don't agree with any of the stuff you are saying are issues but maybe I just got used to it quicker than you. 

Unsurprisingly, I am also under no obligation to keep my business with a given bank. Aside from that, I have no idea how you would surmise that most banks would not listen to my suggestions.

I agree with you that the Natwest app is one of the best - which is why I said earlier it is better than the Santander one.

I have already spent considerable time with the Santander Pilot app, which I am assured is essentially the new version of the Santander app, and I don't like it, for the reasons I have already given. Your experience with the app may differ, but it won't change mine

Subjective criticism of my subjective views of the Santander app do encourage me even further to gradually move off Santander, so well done Santander defenders