Mobiles.co.uk Tariffs

WychWeird

Hi all, does anyone know whether the tariffs offered by Mobiles.co.uk are the same as the network providers? For example, the Nokia N97 mini shows the Orange Dolphin 30 and the T-Mobile Combi 25 - are these the same as the ones on the respective networks?

DarkConvict

Probably, but there can be variations such as addons (Orange give free internet on some contracts if you order direct). I would advise after my experiences to buy directly from the operator like Orange/T-Mobile on there website but do it via a cashback website like QuidCo (£150 off) or TopCashBack (£50 off)

Mobiles.co.uk have a bad reputation on these forums for customer services and paying out on cashback, and has directly affected several forum regulars, so do take that on-board if you intend to order via them. Can you afford to pay the full amount of the contract, if they fail to pay the cashback?

Silk

Good post DC as usual

Mobiles.co.uk_company_representative

DarkConvict wrote: »

Mobiles.co.uk have a bad reputation on these forums for customer services and paying out on cashback, and has directly affected several forum regulars, so do take that on-board if you intend to order via them. Can you afford to pay the full amount of the contract, if they fail to pay the cashback?

Hi,

Just to clarify this because I feel it's important to do so, there's not been one single complaint about us not paying cashback where claims were made within the published T&Cs. This may be your perception but that's entirely down to people throwing mud at us and seeing what sticks. Despite many, many requests to be shown a declined, valid claim these critics haven't come up with one single instance but continue to attack us and not one thread here has been about a declined valid claim - hence us not using these forums as much as some people would like, despite genuinely coming here initially to help customers and offer an informed resource about the mobile industry to everyone (which has proven impossible). Many of those who would hold themselves up as mobile phone experts here really don't understand various parts of the industry and certainly don't have an inside view, but they'd rather have an argument than a discussion and rather be loud than right (and they don't like Company Reps who call them on it, either).

Just watch the replies to this posting and see if anyone disproves or reinforces the above, or find a Mobiles.co.uk Cashback thread where the customer went away dissatisfied or had a valid claim denied. We're very happy with the fairness and transparency of our redemption deals and the evidence backs this up, but the noisy critics here would rather not accept this. If you have concerns over redemption cashback then choose the "Auto Cashback" gift which is paid without claim within 28 days of your returns period ending - we introduced this to the market because of concerns over redemption cashback following the series of fraudulent bankruptcies in Birmingham a few years back.

For the OP, our tariffs vary sometimes where a network directly improves their offering (eg O2's 1 free bolt-on or T-Mobile's £5 discount tariffs) available only via themselves, but in general all the tariffs are the same and are always the same as those available via CPW, P4U etc. Things like free Orange home broadband, Orange Wednesdays, O2 Treats etc are all still included. Did you have a specific tariff in mind?

Regards,

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Hi,

Just to clarify this because I feel it's important to do so, there's not been one single complaint about us not paying cashback where claims were made within the published T&Cs. This may be your perception but that's entirely down to people throwing mud at us and seeing what sticks. Despite many, many requests to be shown a declined, valid claim these critics haven't come up with one single instance but continue to attack us and not one thread here has been about a declined valid claim - hence us not using these forums as much as some people would like, despite genuinely coming here initially to help customers and offer an informed resource about the mobile industry to everyone (which has proven impossible). Many of those who would hold themselves up as mobile phone experts here really don't understand various parts of the industry and certainly don't have an inside view, but they'd rather have an argument than a discussion and rather be loud than right (and they don't like Company Reps who call them on it, either).

Just watch the replies to this posting and see if anyone disproves or reinforces the above, or find a Mobiles.co.uk Cashback thread where the customer went away dissatisfied or had a valid claim denied. We're very happy with the fairness and transparency of our redemption deals and the evidence backs this up, but the noisy critics here would rather not accept this. If you have concerns over redemption cashback then choose the "Auto Cashback" gift which is paid without claim within 28 days of your returns period ending - we introduced this to the market because of concerns over redemption cashback following the series of fraudulent bankruptcies in Birmingham a few years back.

For the OP, our tariffs vary sometimes where a network directly improves their offering (eg O2's 1 free bolt-on or T-Mobile's £5 discount tariffs) available only via themselves, but in general all the tariffs are the same and are always the same as those available via CPW, P4U etc. Things like free Orange home broadband, Orange Wednesdays, O2 Treats etc are all still included. Did you have a specific tariff in mind?

Regards,

As a "noisy" customer rather than critic I will "reinforce" the facts. I know of two people personally who were denied a perfectly valid claim. I also know that you have made a lot of unfulfilled promises, ignored your own t&c and certainly don't put the hype and specific promises on your website into effect. When there's a "mistake" on there with a deal you don't honour it and the completely untrue statements that the representative has made on here in many instances (e.g. the website t&c have always said this or that when they blatantly have not) is what has led so many UNhappy customers (as opposed to the "thousands of happy customers" laughably claimed by the rep) to attack the company on numerous threads. Of note, some people who leapt to their defence in the increasingly absurd "justification" of "mistakes" and untruths have now also advised unwitting potential customers to "steer clear". Respoting to attempts to discredit actual customers who DO have more experience in dealing with various dealers as a customer than any rep by claiming they have no real knowledge of the internal workings of this increasingly disreputable organisation merely points to the depths to which they will stoop to divert attention from their own awful attitude to customers.

I also find it amusing that this comany would do ANYTHING because of some "fraudulent bankruptcies" anywhere is now claimed. Many customers of other CWP companies would simply say that the ONLY difference between them and the ones in "Birmingham" is that cpw com-panies are still around - and that's simply a function of their size and muscle rather than ANY concern for real customer service.

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

I know of two people personally who were denied a perfectly valid claim.

For the tenth time (yes, I have been counting) please share this with me so I can look into it. I've said it before - this will help us and the people you know are owed money, so why do you keep ignoring my very reasonable request to help? I can't think of any valid reason, other than the obvious one.

I also know that you have made a lot of unfulfilled promises, ignored your own t&c

Again, care to share? In fact I updated the T&C when someone on here pointed out an ambiguity.

the "thousands of happy customers" laughably claimed by the rep

I know how many customers we've had in the 14 years we've been selling phones online, back to the days of uk.telecom.mobile; you do not. Throwing around your opinions and assumptions as facts and not being able to be corrected is exactly why it's impossible to have a discussion with you.

Thanks for the comments, and I look forward to being able to help your friends with the declined claims.

Edit: *crickets*

Silk

Mobiles.co.uk_company_representative wrote: »

Hi,

Just to clarify this because I feel it's important to do so, there's not been one single complaint about us not paying cashback where claims were made within the published T&Cs.

Thats one of the problems though Ben, isn't it ?
I've fortunatley had no experiance of cashback with your company but have seen many many complaints regarding people not receiving it and you always revert back to T&C's to the smallest detail. Things like the customer who sent everything to you but your company rec'd it on a Sat morning and you turning round and saying you don't accept signed for mail on a saturday (Think you eventualy relented on it before changing your T&C's again) or the one where they sent everything and you said there was a page missing from the statement etc etc.
As MJ has said many times you have to be very very carefull dealing with your company based on cashback because you will go to extreme lengths to find a reason not to pay it and hide behind T&C's which constantly change

Originally Posted by Mobiles.co.uk company representative
hence us not using these forums as much as some people would like, despite genuinely coming here initially to help customers and offer

Everyone knows why you are here Ben as has been pointed out many many times ....you attempt to do a damage limitation exercise and try to make it look like you are trying to help but that never happens does it.
You keep saying you are doing something but thats as far as it goes.

Originally Posted by Mobiles.co.uk company representative
Many of those who would hold themselves up as mobile phone experts here really don't understand various parts of the industry and certainly don't have an inside view, but they'd rather have an argument than a discussion and rather be loud than right (and they don't like Company Reps who call them on it, either).

For some reason Ben you think that your industry and company is different to any other and your wrong on that. Just because you sell phones doesn't make it any different to selling shoes or televisions, you are in the retail sector and the consumer has basic rights just the same as in any other !!!
Yet again the chip on your shoulder is showing again Ben, how long will it take you to realise that the problems you have on here is because you don't do what you are supposed to be here for and help customers and yet you try blaming the members for not giving you the chance :rotfl:

Originally Posted by Mobiles.co.uk company representative
Just watch the replies to this posting and see if anyone disproves or reinforces the above, or find a Mobiles.co.uk Cashback thread where the customer went away dissatisfied or had a valid claim denied. We're very happy with the fairness and transparency of our redemption deals and the evidence backs this up, but the noisy critics here would rather not accept this.

I think you will find theres lots of threads on here where the customer is dissatisfied Ben !!! What you are basing your defence on is trying to rely on the very strict T&C's regarding Cashback and not the general performance of mobiles.co.uk because they have to be winning an award this year for "Worst Mobile Retailer"

Mobiles.co.uk_company_representative wrote: »

I know how many customers we've had in the 14 years we've been selling phones online, back to the days of uk.telecom.mobile; you do not.

This is yet another problem you have Ben.
You keep banging on about the number of customers you've had over the years but whats gone on the distant past is of no consequence, what is of importance is the number of unhappy customers that you have these days
The net is littered with your unhappy customers as you very well know and whilst you may choose to defend that by saying theres many who are happy it does not help any of those with problems does it !!!

rca779

I have been following all the threads about Mobiles.co.uk with interest as I am still considering a cashback purchase from them - they seem to have the best deals out there at the moment.

Silk wrote: »

Thats one of the problems though Ben, isn't it ?
I've fortunatley had no experiance of cashback with your company but have seen many many complaints regarding people not receiving it and you always revert back to T&C's to the smallest detail. Things like the customer who sent everything to you but your company rec'd it on a Sat morning and you turning round and saying you don't accept signed for mail on a saturday (Think you eventualy relented on it before changing your T&C's again) or the one where they sent everything and you said there was a page missing from the statement etc etc.

To be fair, Mobiles admitted they got the weekend delivery thing wrong, reimbursed the customer. They then updated their T's & C's to make it clear that they don't do weekends. The other fact about this particular case, is why do people leave it right until the last possible moment to make their claim. Back when this thread was created, Mobiles only allowed 30 days for cashback claims. They have now extended this to 60 days and they also allow customers to email their bills. Once again their have been updated to reflect this, which I consider to be fair enough.

As to the missing page of the statement, once again Mobiles T's & C's make it clear what is expected, so if you don't follow the rules, more the fool you.

Now if Ben has claimed that the T's & C's have never changed, then that is wrong. However the T's & C's do seem to have changed for the better for new customers. If people followed MJ's advise, they would have printed off the T's & C's when they first entered into the contract and so will know what is required. We all know cashback is a bit of a game and that you have strict rules to follow - however these are reasonably straight forward.

I have to say that I am a little disappointed that despite numerous offers of help, MJ still doesn't seem to want to declare the specifics of the cases he keeps referring to. I was also disappointed that MJ (and others) didn't take up Ben's offer of helping to get the T's & C's perfectly correct to their satisfaction. I really can't see what the problem would be in taking up this offer.

bobstheboy

The serial whingers are at it again.

I am going to restate my previous comment that my friend and I are very happy Mobile customers.

RICK..._2

I like many others appreciate people giving heads up regarding certain companies where people have experienced poor service etc and sure if you had a bad experience feel free to air it - but constantly going on and on and on and on like a broken record ramming it down peoples throats etc, is starting to get extremely irritating.

I actually try to avoid this part of the forum because I know as soon as I click it there will be a mobiles.co.uk post and the same people spouting the same thing, taking me years to scroll down the page because of the long winded boring essays about them.

ZZZZZzzzzzzzzzz

Silk

rca779 wrote: »

To be fair, Mobiles admitted they got the weekend delivery thing wrong, reimbursed the customer. They then updated their T's & C's to make it clear that they don't do weekends. The other fact about this particular case, is why do people leave it right until the last possible moment to make their claim. Back when this thread was created, Mobiles only allowed 30 days for cashback claims. They have now extended this to 60 days and they also allow customers to email their bills. Once again their have been updated to reflect this, which I consider to be fair enough.

Hi RCA,
I agree that after a lot of arguments they did in the end reimburse the customer but to also be fair it shouldn't have happened in the first place.
To refuse to accept items on a Saturday is yet again an internal system that should have no bearing on the 30 days or 60 days and to use it as an excuse not to pay out is verging on smallminded to say the least.
The reason they had to accept it for payment is because it was within the rules of the T&C's at the time, however when they realised they had told nobody about not accepting signed for deliveries on a Saturday they made sure to amend the details to cover themselves in the future !!!
Even though the customer was in the right and mobiles.co.uk had to pay out Ben tried to make out they were making the payment as some sort of favour ...amazing !
One would have thought it would have just been easier to accept deliveries on a Saturday to avoid wasting the Customers and Royal Mails time.

Originally Posted by rca779
As to the missing page of the statement, once again Mobiles T's & C's make it clear what is expected, so if you don't follow the rules, more the fool you.

Yes I also agree but one page missing from a bundle of documents is going to extremes in my book.