Mobiles.co.uk Tariffs

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

That was my approach for about the first 300 posts... There's only so many times I can see someone stating I KNOW THEY ARE CHEATERS AND CRIMINALS, ask them to discuss it or share their evidence or even invite them to preview and give feedback on new T&Cs before I end up simply trying to get them to stick to their 'own' threads.

The tone of some of my posts I regret, but I didn't ask for this "official" MSE rep status (it's necessary but unfortunate seeing how I'm not here in the same capacity as the Voda or Orange reps), so when I try to argue our side of an issue or face concerted attacks from my 2 biggest fans it looks very bad to have this moniker pastered all over my posts.

Anything I've said that's 'misleading' is either down to our different perceptions or an error on my part - I guarantee I have been nothing but honest, and perhaps slightly naive.

I'd ask you this; is the customer always right? How do you deal with it when they are not, but they have both someone with an axe to grind and someone who can't accept they don't know everything backing them up?

Your arrogance and condescension knows no bounds. CUSTOMERS have an axe to grind - if they do, why do you think that might be then?? And now there are just "2" who attack you - have you lost your ability to count as well now? Where have people called you a "criminal"? Maybe you should add "paranoa" to your list! As for your "first 300 posts" - in the first 50 or hundred you were immediately denying that your own t&c WERE t&c and lying about the timescale for payment of cashback claims. I detect very little change at any time in all of your posts. They are as misleading and unprofessional as ever (someone in PR also made that point a LONG time ago - a post you suitably ignored at the time). In fact, had the first 50 of your posts been honest and true instead of the complete opposite THIS particular CUSTOMER would not have grown increasingly concerned about the way you are misleading people in an attempt to put paper over the cracks which are growing by the day.

Silk

Mobiles.co.uk_company_representative wrote: »

MJ,

How can you possibly know whether I "deliberately" mislead someone or simply read their question, answered it and moved on without taking the time to fully read through their post and correct a mistake that I wasn't looking for?

So thats the excuse is it Ben ...you didn't fully read the post :rotfl:

So when the OP sends the bill in a month late and his payment has been rejected because he was mislead by a Rep who couldn't read a post properly I wonder what would have happened.
If it wasn't for MJ he would have been considerably out of pocket wouldn't he

Mobiles.co.uk_company_representative

MJ,

You think I'm misleading people because what I say doesn't tie into your beliefs - but they are beliefs, not facts, and assumptions and misinterpretations abound. You think the sentence "sent within 28 days of our confirmation of a valid claim" means "will be in your hands within 28 days" when in fact there's a processing and postage delay. When I update the cashback page to explicitly advise customers of this you accuse me of varying T&Cs and cheating customers.

We've covered this ground before and there's obviously little point in either of us trying to restart our conversation. However my inbox is always open should you ever feel the need to actually produce evidence/get a result on the "2 denied valid claims" that you always wheel out, or to have that discussion about making the T&Cs clearer (in your eyes) that I offered.

Silk

Mobiles.co.uk_company_representative wrote: »

MJ,

You think I'm misleading people because what I say doesn't tie into your beliefs - but they are beliefs, not facts, and assumptions and misinterpretations abound. You think the sentence "sent within 28 days of our confirmation of a valid claim" means "will be in your hands within 28 days" when in fact there's a processing and postage delay.

So how come theres all these reports about cheques taking 6-7 weeks to come through ????
Trying to add on processing after the 28 days is not how it's supposed to work ...the idea is that you process it ready for 28 days and stick it in the post ....ridiculous !!!!

Mobiles.co.uk_company_representative

Silk wrote: »

So thats the excuse is it Ben ...you didn't fully read the post :rotfl:

So when the OP sends the bill in a month late and his payment has been rejected because he was mislead by a Rep who couldn't read a post properly I wonder what would have happened.
If it wasn't for MJ he would have been considerably out of pocket wouldn't he

Excuse for what? They had a clearly labelled question, I answered it. If they made a mistake in their post about which bill to send then yes, it's a good thing MJ spotted it as otherwise we'd have had to ask them to resubmit the correct one, and the claim would have been paid after a slight delay.

We do have a whole page that explains which bill to send, and we direct customers to it on their invoice, confirmation email, despatch email, FAQ, etc etc etc. And then there's this.

I'm about 3 posts away from asking MSE to ban you for bullying and harassment, as well as breaking rule number one over there:

Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps.

Please, have a little read of the forum rules and reconsider your constant attacks? Do you treat everyone this way if you disagree with them?

Quentin

Mobiles.co.uk_company_representative wrote: »

I'm about 3 posts away from asking MSE to ban you for bullying and harassment, as well as breaking rule number one over there:

Please, have a little read of the forum rules and reconsider your constant attacks? Do you treat everyone this way if you disagree with them?

But your disregard for the forum "rule number one" has been constantly pointed out to you!

And members cannot petition for others to be banned!

What will you do if your request to ban another member is refused?

Silk

Mobiles.co.uk_company_representative wrote: »

I'm about 3 posts away from asking MSE to ban you for bullying and harassment, as well as breaking rule number one over there:

Please, have a little read of the forum rules and reconsider your constant attacks? Do you treat everyone this way if you disagree with them?

I'm taking that as a threat Ben and demand an apology
There are no posts that I have made that have been bullying to you nor have there been any that are harrasment.
It's a shocking way for a company rep to behave and you should be ashamed.
So I suggest you either apologise or report me

Mobiles.co.uk_company_representative

I wouldn't petition anyone, I think the tone and content of the posts speaks for themselves. I'd rather let our hosts get on with more important things but I can't continue to post here if every single post without fail attracts this kind of response, and I don't see why one person should spoil it for anyone who might have a question for me - almost every OP ends up emailing me and complaining about the posts their threads attracts.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Excuse for what? They had a clearly labelled question, I answered it. If they made a mistake in their post about which bill to send then yes, it's a good thing MJ spotted it as otherwise we'd have had to ask them to resubmit the correct one, and the claim would have been paid after a slight delay.

We do have a whole page that explains which bill to send, and we direct customers to it on their invoice, confirmation email, despatch email, FAQ, etc etc etc. And then there's this.

I'm about 3 posts away from asking MSE to ban you for bullying and harassment, as well as breaking rule number one over there:

Please, have a little read of the forum rules and reconsider your constant attacks? Do you treat everyone this way if you disagree with them?

THIS is the whole essence of my dispute with you. Time and again you have shown that you do NOT treat customers properly and will immediately refuse a claim if it's late by just one day. Yet, having made innumerable promises to many posters who end up on here having failed to get ANY proper customer service and then failed to deliver we are expected to BELIEVE that when the person in questions resubmits the correct bill OUTSIDE the claim window THEY signed up to, you will pay it! Anyone relying on THAT from YOUR company is going to be totally disappointed and end up joining the growing army of "hostile" CUSTOMERS constantly appearing on these threads. You'd better get your calculator out, the "2" is going to end up with a few noughts after it....

Silk

Mobiles.co.uk_company_representative wrote: »

almost every OP ends up emailing me and complaining about the posts their threads attracts.

I would suggest you include copies of those when you report me then ben it might help your case