Mobiles.co.uk Tariffs

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

I wouldn't petition anyone, I think the tone and content of the posts speaks for themselves. I'd rather let our hosts get on with more important things but I can't continue to post here if every single post without fail attracts this kind of response, and I don't see why one person should spoil it for anyone who might have a question for me - almost every OP ends up emailing me and complaining about the posts their threads attracts.

:rotfl::rotfl::rotfl::rotfl::rotfl:

I agree; you'd be better placed giving such performances in a comedy club. Your statements get ever more incredulous! I actually think you perform a magnificent role on here; the facts are clearly laid bear by so many of your responses.

Maybe you should write to the OP you mislead about the claim month and apologise accordingly - there is no guarantee that they will see my (correct) guidance having been "happy" with your incorrect one. At least that WOULD be "helpful" as you claim to want to be, rather than your usual apparent purpose.

But then, I know "nothing"!

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

Time and again you have shown that you do NOT treat customers properly and will immediately refuse a claim if it's late by just one day.

I'm back to being blunt - late is late, T&Cs are T&Cs and in your own words you should go into a redemption cashback deal with your eyes on these T&Cs. Having said that, do you speak from experience or are you simply assuming we deny claims received one day late? Again you assume to know more about this business than I do.

Maybe we should offer email or website submission of bills so there's no concerns about postage? Maybe we should move to a 60 day window? Maybe I should alter the webpage to explicitly show which date to use? Hmm, looks like we already do all these things.

I'll make this easy - for the 13th time, either you talk to me about the 2 denied, valid claims that you constantly claim to be aware of so we can get them paid and spot what went wrong, or I will take your continued silence as evidence of your integrity and cease replying to any posts of yours (which I should have done months ago - more fool me for thinking we could turn your criticisms into constructive ones).

Silk

Mobiles.co.uk_company_representative wrote: »

It's a good thing MJ spotted it as otherwise we'd have had to ask them to resubmit the correct one, and the claim would have been paid after a slight delay.

So if a customer mistakingly sends you the wrong bill because they were confused all they have to do is submit the correct one and they will be paid

Mobiles.co.uk_company_representative

Silk wrote: »

I would suggest you include copies of those when you report me then ben it might help your case

So you feel your behaviour, tone and frequently alarming obsession with every last movement I make online and my real name and contact details is normal?

It's not, it's harassing and unhelpful. I'm here to help people who I can help, which is the point of these forums. If you have something helpful to say, jump on in. If you just want to antagonise or attack me, move along.

Quentin

Mobiles.co.uk_company_representative wrote: »

If they made a mistake in their post about which bill to send then yes, it's a good thing MJ spotted it as otherwise we'd have had to ask them to resubmit the correct one, and the claim would have been paid after a slight delay.

Is this being said with any authority?

Please confirm that this is your company policy, as this is a real advantage to your customers, and a big change to the cashback rules. And will this be company wide amongst cpw?

In line with previous times when your website is "confusing", when will you get this changed:

Reasons Cashback Will Not be Paid

..........

If the incorrect monthly bill is received

Mobiles.co.uk_company_representative

An incorrect bill will result in an email advising it is incorrect - if the correct bill is received within the 60 day window, as per T&Cs payment will be made - not sure why this is surprising to you? A valid claim = a cheque, making an invalid claim doesn't negate further claims. I'm fairly sure the "you've sent the wrong bill" email actually lays this out explicitly.

Other companies used to deny all future claims if one is missed, we have never followed this model as we don't feel it's fair (and indeed has now been banned by the OFCOM code of practice).

Does anyone here even know why we need a copy of the bill? It's not just for fun, you know. Or why we can send out free gifts with the phones whereas most others make you submit your second bill? This is what I'm constantly saying, there's a lot of people accusing us of things based on their own assumptions and interpetations rather than reality, and a lot of people who have no clue how (or why) redemption cashback (let alone the mobile industry) operates and yet still want to challenge me on every last point.

Silk, you're a prime example - I even told you in advance that O2 would claim the phone wasn't cancelled if you phoned them, because of the way the system takes a billing cycle to get through all of the updates, yet you phone O2, say they've told you it isn't cancelled and even now bang on about it like you're the gallant martyr and we were the evil empire. Tell you what, explain the differences between DISE, Jupiter and Alaska to me and I'll admit you're right and I'm wrong.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

I'm back to being blunt - late is late, T&Cs are T&Cs and in your own words you should go into a redemption cashback deal with your eyes on these T&Cs. Having said that, do you speak from experience or are you simply assuming we deny claims received one day late? Again you assume to know more about this business than I do.

Maybe we should offer email or website submission of bills so there's no concerns about postage? Maybe we should move to a 60 day window? Maybe I should alter the webpage to explicitly show which date to use? Hmm, looks like we already do all these things.

I'll make this easy - for the 13th time, either you talk to me about the 2 denied, valid claims that you constantly claim to be aware of so we can get them paid and spot what went wrong, or I will take your continued silence as evidence of your integrity and cease replying to any posts of yours (which I should have done months ago - more fool me for thinking we could turn your criticisms into constructive ones).

Experience naturally. Also maybe; you should honour your side of the t&c SIGNED UP TO AT THE TIME and stop denying they ARE t&c - instead PAYING by SENDING payments within 28 days. Maybe you could have allowed 60 days to claim (even as E2SAVE of all people did) BEFORE being forced to by the new Ofcom rules. MAYBE you should allow pre-September deals to have 60 days to claim, since you're so "Honest" and genuine! Maybe you should admit to mistakes (such as at least two denied claims which have been fully reported and discussed on here) instead of saying it was the CUSTOMER'S fault. Maybe you should not state on here that something in your t&c was "always!" there were it clearly was not (I can also prove that too - and have, but what's the point where you're concerned??). Maybe you should have honoured the original webpage stating which bill to claim with instead of altering it to comply with your actual way of doing things (having denied valid claims of people who DID comply with the original version - take me to court and I would be happy to prove all of that and more). Maybe you should have given the correct advice to the earlier poster who was mislead by you in to submitting a late claim - which plainly you would NOT have honoured. Maybe you should honour "mistakes" on website offers (can prove that too personally in two instances, apart from the ones appearing on here). Maybe you should take a course in PR rather than playing an amateur game. Maybe you should also stop telling untruths, making false promises and - just possibly - actually put you efforts into making your organisation into one which actually does what it says on the tin rather than giving meaningless "guarantees" which (even in their most basic form) simply aren't honoured. Oh yes - you haven't done ANY of those things, have you??

As for my integrity, methinks it's worth rather more since I haven't mislead, lied or been PAID to represent anyone on here. After all, I'm just a customer which, as is plain, is to be regarded with utter disdain by your company.

Quentin

Mobiles.co.uk_company_representative wrote: »

An incorrect bill will result in an email advising it is incorrect - if the correct bill is received within the 60 day window, as per T&Cs payment will be made - not sure why this is surprising to you?.

As you well know, your company was the last to conform with Ofcom regarding the window for submitting a claim. (Meaning that anyone mistakenly sending in the bill subsequent to the correct one was bound to get the claim rejected).

In fact your company waited to be forced to make the change, (which you posted here you did not see the need for, believing 30 days was quite enough - even though your customers never actually even got those 30 days, as it started from the date on the bill, not the date the customer received it)

So I can be excused being surprised that you are now contradicting what your website says!

Why does the website say the payment won't be made if the wrong bill is submitted if in fact you will go to the length of requesting the correct bill, and then pay the claim?

Silk

Mobiles.co.uk_company_representative wrote: »

So you feel your behaviour, tone and frequently alarming obsession with every last movement I make online and my real name and contact details is normal?

It's not, it's harassing and unhelpful. I'm here to help people who I can help, which is the point of these forums. If you have something helpful to say, jump on in. If you just want to antagonise or attack me, move along.

Ben, I fully realise that you are doing this to try to get the sympathy vote yet again as you have done the same on other forums.
Whether you like it or not your name and contact details are freely available all over the net to anyone to see. Why you have a problem with it being on this forum one can only guess at and why you no longer have your PM facility or email address on again one can only guess at.
On both occasions that I posted your name I removed them at your request
The fact that I post on threads regarding mobiles.co.uk just happen to be because as you know I have personal experiance of them and can offer advice and suggestions to, I do not post on them because you are on them I'm quite sure you will notice that I post on the ones you don't too.
Please don't flatter yourself into thinking I only post on here to ntagonise you

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

(such as at least two denied claims which have been fully reported and discussed on here)

Links please. And your other 2 claims?

should honour "mistakes" on website offers (can prove that too persoanlly in two instances, apart from the ones appearing on here)

Feel free to do so.

Maybe you should take a course in PR rather than playing an amateur game.

This isn't PR - if it were I'd be mortified. It's addressing issues real customers bring up, fixing them and talking to the customer. If you would allow me to look at your cases maybe you'd get this.

Maybe you should also stop telling untruths

Links please.

After all, I'm just a customer which, as is plain, is to be regarded with utter disdain by your company.

Yes, it's not like I'm up to the 14th time asking you to speak to me about the issues you have apparently had as a customer.

Have a good day, and please see my previous post to you if, in future, you don't know why I'm ignoring your posts.

Thanks,