-
Gov.uk pension phone line repeatedly cuts out
Spent over two hours on hold to clearly understaffed gov.uk pension line this morning. Three times I eventually got through and as soon as someone spoke to me, the line cut out. My phone is on the table in front of me, untouched, so it is their fault. Are other people experiencing this? I am unable to apply for my (2-years…
-
DWP not paid the amount they quoted in their letter
After listening to Martin, my wife established that she had a shortfall of NI payments and chose to pay for seven years, after she received a letter from the DWP informing her of how much she would receive for each year she paid upto a maximum of eight years shortfall. She waited at least 14 weeks before she was informed…
-
Not a dicky bird - How to chase from overseas
Hi all, I registered for a call back well before 5th April and have still not had a call, SMS, or anything... It has been 10 weeks, so I thought I better start chasing (I have my screenshots of when I requested a callback). So question is what the best way to chase them up, especially given that I am overseas. Thanks in…
-
Call back confusion - how long do we wait?
Here's the story so far. My wife registered for a call back. Eventually, about a month ago, she received the text message saying they'd call the next day. Of course, that didn't happen. Then about two weeks ago, she got a call from a "triage" handler asking for NIN and DoB. The handler said she should expect a call back to…
-
Call from pensions service 0800 023 2076
EDIT: Turns out it's not a scam at all! Thank you to everyone who commented. I will leave this up for information: ............................................................................. Like a lot on here I have booked a callback from the Future Pensions Centre. Woke up late today (9 something) and got a call from…
-
Future Pension Centre Disconnects
Off the back of listening to the many programmes on this topic, I checked and I do have gaps in my NI records between 6 April 2006 and 5 April 2018. When I go to the online service and put my information in, I get the below message. I’m pretty sure it’s because I’ve said I’ve lived and worked abroad. However every time I…
-
Deleted
Xxx xxx xx
-
Confused re DWP advice
I am nearly 70 years of age, born in 1955 and get a state pension since the age of 66 it is not full payment due to some years of not paying full NI contributions.. I went online to check my missing/short payment years and noticed that 2009/20 was short £348.70 other years 2010/11 up to 2019/2020 were all short £824.20 and…
-
Awaiting callback - will have to pay the new increased prices?
I just missed a call from the DWP so hopefully will get another soon (did not get any text and they didn't leave any voicemail).My question was that after the call do I have to pay the new increased yearly prices, or will it be the same price as before April 5th, as it was not my fault that I could not pay online then and…
-
Contracting out of SERPS
I've been chasing up NI contribution missing years, turns out HMRC never notified DWP that I had paid two particular years. During the conversation with DWP they informed me I was contracted out for eight years early in my career, between 1977 ando 1985. I get a reduced New State Pension due to the missing years, which…
-
Voluntary NI Contributions
At 60 years old now and currently not working I am confused over what to do so I can claim the full state pension when I reach 67. The gov.uk site says my forecast is £202.24 a week, £879.38 a month, £10,552.59 a year, . GapsCost of filling gaps2023 to 2024£767.802022 to 2023£602.302021 to 2022£46.202015 to 2016£824.202014…
-
HELP !
I am so so frustrated with the government. According to my records I was missing NI for 2014/2015. I registered a callback as my accountant who I used at the time said I had paid all the necessary NI for that year. They called me and I missed the call but it was very poor quality so couldnt understand the number to call…
-
NI top up
Hi, I am more than 12 years before I get the state pension but at the moment I am long term not working due to disability. I have my state pension contributions forecast and it shows I have 34 years contributions. It says however I need 36 years NI but I thought it was only 35 years you neen. Is this due to being…
-
I missed my call from the DWP to top up my national insurance
I'm in a panic because I requested a call back so I could top up my National Insurance contributions, & I only just got the text dated May 1 saying I'd get a call from them on May 2nd, but I had no idea of the text or call & missed both. Am I now doomed to having a state pension of £139.00 a week because I missed my…
-
NI Contribution Callback - Strange Response
My wife had an NI callback a few weeks ago. She first received a text message letting her know to expect the call. However, when the call came the operator said that it was a "customer service" call. All she did was confirm the name, DOB and NI number, then said that there would be another call to address the issue at some…
-
What a state HMRC is in
Due to ill health I haven't been able to work to full capacity for around 8 years. I've been claiming WTC for most of that time, being migrated to UC last year. My Ni record hasn't been updated for 10 years since 2015-16. Each year states that the year isn't full, blah blah, so none of those years have been credited to my…
-
DWP phone call about voluntary contributions
I took Martins advice a while back and signed up to be called up by the DWP about any missed NI contributions I might be allowed to settle before they stopped offering the option. I got this text last night about it, but a lady from the DWP called at around 12.30 today and asked if its convenient for me to speak and I said…
-
National insurance gap costs
Hi, I am told I have gaps in my NI record resulting in a shortfall of my forecast state pension. In being invited to fill these gaps by purchasing full years at approximately £940 a year I’m confused at how I can currently work part time and last year contribute £247 but still be awarded a full year. Can anyone shed light…
-
Left on hold
I am in receipt of ESA. Monthly payments which I have received from my occupational pension have increased as they do every year. Usually I receive a stern (sometimes threatening) letter from DWP advising me that they know that my pension has increased and that I should inform them when it increases. I only discovered that…
-
Is the cost of filling Class 3 NI gaps voluntarily expected to rise on 6 April 2025?
Apologies if it's a stupid question or has been asked and answered before. I wonder if the cost of filling a standard voluntary Class 3 NI gap is expected to increase with the new tax year? I'm currently (22 March 2025) looking at £800.80 to fill the full year 2021-2022. I know I technically have until 5 April 2028…
