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Charged for a new train ticket - need advice
Hi, I someone could offer me advice regarding a situation that occurred today on my to York via train. I arrived at kings cross station this morning to catch an 11.27am train to York. When I got there the platform boards in front of the barriers did not have the train departure times on. I wasn't sure which train was mine,…
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Forgetful railcard users now able to claim refunds if they're told to pay full fare
Train passengers who forget their railcards will be able to claim a refund if they're forced to pay a higher fare while travelling on discounted journeys - but you'll only be able to claim back cash once a year....Read the full story: 'Forgetful railcard users now able to claim refunds if they're told to pay full fare'…
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Tapped In and straight out on Oyster - ? Refund
I accidentally tapped in with my Oyster at a ticket barrier in a main zone 2 overground station. I immediately went to the member of staff who confirmed I could tap back out and would receive a fare refund within 24 hours. The staff member knew I was going off to buy a train ticket and use this instead (it's cheaper to use…
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Any way to get a season ticket by post without paying postage?
As a first time season ticket buyer, I'm disappointed to find you can't have a mobile season ticket, and if you're not willing to queue for ages at a station to buy it in person, postage charges vary from 2.50 up to 7.50 - as my daily ticket is 3.80 that's almost a day's travel - is there a way to buy one online without…
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delay repay rejected
Recently we had an issue that Waterloo station was closed (possibly) due to an incident near there on the lines. I was advised to travel by other means to Clapham Junction. When I got there Waterloo was open but running a very restricted service - all the trains were full so I travelled bt Waterloo and eventually got on a…
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Gatwick Express told to stop 30 mins ad - unless it can actually do it - MSE News
Gatwick Express has been told to stop claiming its trains get to Victoria "in just 30 minutes" in adverts - unless it can actually achieve that journey time in most cases...Read the full story: 'Gatwick Express told to stop 30 mins ad - unless it can actually do it' Click reply below to discuss. If you haven't already,…
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Trains So Expensive...
Hello; I am going to have to travel from Slough to Brighton for 3 days consecutively from the 25-27th of July to attend a pre-course course kind of thing for my PGCE in Biology starting in September. Now, given where I've only JUST graduated from University, I don't have nearly £100 to spend on a 3 day trip to Brighton…
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bulging inner tube
Whilst out cycling, the back wheel tyre seemed to start bumping along as if it was a slow puncture. The tyre stayed up however. No puncture was found after checking the inner tube. Just a biggish bulge near the valve area. Bought a new inner tube and no problems since. Was this correct to do and also, to keep or throw away…
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Please explain contactless card use on London Underground
My OH and I went up to London today for my annual checkup at hospital. We parked in Westfield, and caught the tube to central London after taking advice from one of the London rail staff. He kindly explained that we would be better off using our contactless debit cards, which would work out each at £6.60 for the day…
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Bike for cycling trip
I'm in a major dilemma. I'm doing a cycle trip this August with a friend (not long to go now). Starting off in Dubrovnik (Croatia) and then going to Montenegro and Bosnia. I'll be living in my tent and therefore the bike will carry this, along with panniers, sleeping bag, clothes, and everything else I need to live. It'll…
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StanstedExpress to/from Stansted Airport
I need to collect my mum from Stansted Airport this week. I would be going with my two kids but coming back with my mum and my niece as extra so basically 1 adult and 2 kids one way and 2 adults 3 kids back. I went to stanstedexpress website to buy tickets and the prices were huge plus it wouldn't give me the option of…
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Can't get Scotrail delay repay to work
I bought a train ticket to attend a course in Glasgow yesterday. It was a peak time ticket from Bearsden to Mount Florida. The route suggested when I bought the ticket at the ticket machine (a week in advance) was 0744 Bearsden-Glasgow Central LL- 0813 Glasgow Central HL- Mount Florida. For some reason yesterday the 0744…
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Original May 2018 Great NorthernThamelink timetables
According to the Great Northern website you can make a delay repay claim against the timetable which should have been brought into operation in May, and I have done so successfully. The timetables are available to download from their website. However, they only show the Monday-Friday services and not the Saturday and…
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Leaves, heat or snow - which seasonal hazard causes the most train problems? - MSE News
Leaves on the line, snow on the tracks or speed restrictions due to the heat - here's how many cancellations these seasonal disruptions cause each year...Read the full story: 'Leaves, heat or snow - which seasonal hazard causes the most train problems?' Click reply below to discuss. If you haven’t already, join the forum…
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Travelling to London
On Monday I am going to London on the train (the first time in over 20 years) I have bought online a ticket on the overground to Liverpool Street. How do I pay on the underground Can I pay by credit card? Do I have to get an Oyster card? Can I buy a ticket online? Does anyone know the cost? What trains do I need to Euston?…
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Cockfosters parking
I'm going to be parking at Cockfosters train station on a Monday morning next month. I've used the car park once before but it was on a Saturday. Does anybody know what parking is like on a week day? Will there be many spaces mid morning? Thanks
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Rights when stranded by strike?
One of those 'what are my rights' questions... I returned from holiday yesterday, and for the final part of my journey I used a single advance purchase rail ticket from Luton Airport Parkway to Lancaster: this included a reservation to travel on a specific train (operated by Virgin West Coast) from Euston to Preston, while…
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Rail ombudsman appointed to rule on passenger complaints from November - MSE News
The rail industry has appointed the ‘Dispute Resolution Ombudsman’ - which currently acts as the ombudsman in the furniture industry - to rule on complaints from passengers...Read the full story: 'Rail ombudsman appointed to rule on passenger complaints from November' Click reply below to discuss. If you haven’t already,…
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Delay repay query
I travelled on the Birmingham New Street Cross Country service on 8 July 2018 to Exeter St Davids. We were told at Taunton that the brakes had failed and were forced to swap trains. We arrived approximately 40 minutes late into Exeter, originally due 15:39. Can anyone help with a couple of queries: 1. The ticket had to be…
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Friends and Family Railcard- Forced to buy duplicate - What can I do with it?
Hi there, After a period of illness, I took my kids on a day out today and forgot to bring my F&F Railcard. The people at the station told me that even though I could prove I was a cardholder by logging into my account, I had to buy another card for my tickets to be valid. My original card only cost me £23 but I had to pay…
