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National express overbooking from Stansted

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National express claim to never overbook. I found today that this is not the case. I arrived before the departure time and waited in the queue, as I got to the front I was told the bus was full and I would have to wait for the next one. This resulted in me missing a connection from London Victoria, having to wait an hour for another bus around midnight, and paying an extra £16 to take another national express bus from London Victoria to my destination. The second bus had been a mega bus one originally. Where do I stand with this? I’ve been caused inconvenience and had to pay an extra £16 due to national express evidently overbooking.

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