National express overbooking from Stansted 8 September 2018 at 8:46PM in Public transport & cycling 1 reply 866 views

Cas1234

National express claim to never overbook. I found today that this is not the case. I arrived before the departure time and waited in the queue, as I got to the front I was told the bus was full and I would have to wait for the next one. This resulted in me missing a connection from London Victoria, having to wait an hour for another bus around midnight, and paying an extra £16 to take another national express bus from London Victoria to my destination. The second bus had been a mega bus one originally. Where do I stand with this? I’ve been caused inconvenience and had to pay an extra £16 due to national express evidently overbooking.

agrinnall

Have you complained to NE and asked them to refund the £16?