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Marshmallow - cancelled my insurance and then refused to honour 14 day free cancellation right
Any insight would be greatly appreciated. I signed up with Marshmallow through Money Supermarket. There was no drop down box for my job title, I couldn’t get in touch with them/only bots for customer service, so I chose the next most relevant job which my job also covers, but I am actually a Supervisor of that role. They…
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Moped insurance after accident - owing money
Hi, My 19 year old son purchased a new moped 6 weeks ago. He paid half in cash & took the other on finance. He took out fully comp insurance on a pay monthly scheme 2 weeks later he had an accident and 4 weeks after that the insurance company wrote the scooter off. After speaking to the claims company they have offered…
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Dynamocover - Caused £430 of damage to my car
I purchased a RecoverCover breakdown policy through DynamoCover and had the misfortune to have to use it recently after my car developed a fuel leak just outside Cardiff. The guy they sent out from "Lanes of Abergavenny" managed to damage my engine by using a screwdriver to try and lever off the connector on the fuel pump…
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Insurance without need
Hi all, I've found myself in a strange position. To give full context - I've always followed MSE's helpful link to get 2 for 1 cinema tickets. Take out 1 night travel insurance even if you're not going away and get access via comparethemarket. However, I thought I done something similar and I am now been told I may be…
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About Hire and Reward insurance
Hi, I am paying £3000 a year for 'Hire and Reward' insurance for Private Hire. I am trying to fit in some Amazon Flex work which also requires 'Hire and Reward' insurance, however Amazon wouldn't accept my current policy certificate. I emailed my insurance broker back and forth and they are asking me £150 fee just to…
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Excessive increase in car insurance renewal
I’m aware that car insurance is on the increase but I am absolutely staggered at the increase my daughter’s received from Direct Line. She’s been a loyal customer since she passed her driving test 9 years ago. No accidents, no claims and a protected no claims discount. Basic ford fiesta, kept in a locked garage compound in…
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Is it okay not to cancel home insurance when moving?
Hi, about to move house. I've calculated that the refund due on my current home insurance is less that the cancellation fees. Is it okay not to tell the insurance company (auto renewal is off)? I'm the only person named on the policy so nobody else can make a claim anyway. Already have new house covered under a different…
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Approved work by insurer not being carried out until after policy expiry date
My insurer has just finally approved by email for some inside roof repairs to go ahead, I have contacted the contractor and the best date they have is 3 weeks after my policy expires, is it still valid? Plus I have my excess of £200 which will be paid by GoCompare, but the offer also runs out at same date? Any advice…
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Roof inspection report for building insurance
My buildings insurance (for freehold building with two flats) requires a roof inspection report every two years as it is a flat roof. But is quite new, in excellent condition and constructed with a high quality covering guaranteed for 15 years, as confirmed by the previous report so it seems completely unreasonable for the…
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Freeholder’s tenants caused damage.
Complicated insurance situation - can anyone clarify please? My bf recently bought a ground floor flat in a three story building; his is leasehold only. Freehold is jointly owned by two people; one lives in the top floor flat, the other lives elsewhere and rents out the middle flat. My bf & the two freeholders each pay a…
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Motorbike Insurance - Address
I'm planning on taking my motorbike with me to university next year, It will only be with me in university for about 3-4 months of the year and the rest of the time it will be at home. My question is, should I put my home address where the bike will be kept for the rest of the year or my uni address? My home address has…
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Holiday insurance
Hello My friend bought an annual travel insurance policy last year that covers up to 26th March this year. She is due to go on holiday on 6th April. She now has to cancel due to injury. Is she covered? She had insurance at the time of booking but unsure where she stands now as the insurance ends 26th March. Thanks!
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Does this count as a claim or loss?
Hi all Bit confused on this and need some guidance please! I was driving in the dark last week in a part of the country I'm not familiar with - lots of single carriageway, lanes etc. There were some roads closed so Waze was taking me on a merry little dance through tiny streets and lanes....until it directed me onto a road…
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Car insurance for an unfit person
Hi my brother has been declaredmedically unfit to drive. But he says ican borrow his car. I am fully comp and have 'drive other cars' on my policy. Is it ok to drive his car?
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Car insurance renewal with accident
Hi, I recently took out car insurance with a new insurer after receiving a very high renewal quote from my existing one. I found one for much cheaper and paid for the full premium with the start date still a couple of weeks away. A couple of days later I had an accident that was my fault and started a claim with my current…
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Cancelling Policy after RTA
In June 2023 I was involved in an RTA and was hospitalized so unable to contact insurers for a couple of days. As soon as able contacted them, car was collected from whereever the Police had taken it and declared 'write of' the next day. It was noted both at the scene and the breakers yard that the boot was not able to be…
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Settling direct after damaging someone’s car
Advice needed please, I parked up today in a car park and opened the passenger door, it was so windy it blew into the next car and dented it. I did the right thing and left a note under their wipers as they were not in the car at the time. I took a picture of the dent and of car. The person has been in touch with me and…
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Car insurance when transferring ownership
We want to transfer ownership of my Mum's car to a family member. This will mean Mum cancelling her car insurance and a new policy for the family member. Is it best to overlap the policies (both to cancel and start on the 15th), or cancel on the 14th and start the new one on the 15th?
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Recommend insurance but not just any insurance. There is a must exclude…..
Please recommend insurance company. I want to avoid a company I’ve had dealings with who are employed as third party consultants to the main insurers. My experience is backed up by trustpilot. I want insurance company recommendations where the main insurance company doesn’t use/employ a company called - innovation group.…
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Standalone Personal Possessions Insurance
We live in the property we also use for our B&B business and have full home contents and buildings insurance for the property, ourselves and all guests while staying here. Unfortunately this year our broker could not find any insurers who could provide personal possessions cover for ouselves while away from home as part of…