Insurance claim problem with insurance repairs

donglefan

I'd value some advice about this situation. 
My home insurer installed a root barrier to protect house foundations from a large tree.  During the installation of the barrier, the lead man on site advised me that even if not necessary he might cut the water main to save time.  I thought about this over the weekend and sent an email to his direct supervisor  clearly stating I did not want the incoming water pipe to be severed it if was not necessary and to please dig carefully around the pipe.  [I had previously been told all requests should go to the supervisor who travels around the firm's sites]
At the site meeting on the Monday morning I confirmed with the supervisor that I did not want the water main to be cut and he said it would not be.
So on Tuesday, I put the washing machine on and discovered the water had been cut.  It was reconnected using compression fittings and works fine.
The place where it has been cut is around the barrier itself, on the side where there is ground movement exacerbated by roots.

I am concerned that in the longer term it is likely the pressure fittings will deteriorate in the presence of ground movement, particularly because of the location at the junction between the more desiccated soil on the tree side and the protected soil on the other side.
This being so I would like to ask the company to install a new water main, and would like to ask whether that is a reasonable request in the circumstances.

DullGreyGuy

You'll need to explain the relevance of a water meter to concern of how joints were made.

donglefan

DullGreyGuy said:

You'll need to explain the relevance of a water meter to concern of how joints were made.

DGG, thank you for responding.  I don't understand the significance of a water meter here.  My concern is that the cutting of the pipe will shorten its life given the ground instability.