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My rights re: damage done by contractor
I recently had a combo boiler fitted by SPI nPower, via my council as part of their upgrade works. (seems a bit pointless as they're levelling the house in the next couple o' years) Anyhow, they managed to scratch a ~£200 gas hob, a ~£80 microwave, and they put 3 lovely dents and a scratch in my £900 6 week old…
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Lengthy gym contracts
Good news? Lengthy gym terms were 'unfair' says judge -BBC NEWS I still don't get what justification gyms have for even a 3 month membership such as what VA & Fitness First do... What cost, what SERIOUS COST is there to cancel a membership...I'm sure with 1 month contracts, 1 member goes, another comes...?! Plus admin fees…
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Argos tv wrong model :(
I bought a tv today a toshiba 22" LCD DVD combo from argos. The catalogue states its a 22DV713 for £179.99 When I was at the till I was pleasently surprised that it had been reduced by £30 down to £149.99 along with the get a £10 voucher back for spending over £100 that was just advertised this morning what lucky timing I…
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Purekit Have Our Goods And Our Money And We Can't Even Do A Chargeback!
I would like some advice on what to do next and to find out if anyone else has had dealings with this company? To try and summarise, my husband bought a pair of Brasher walking boots for me as a Christmas present from purekit.com. You should never really buy walking boots without trying them on, but as these boots were the…
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Small claims started but company now changed name
Post not available
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Specsavers - How long should it take?
Hi all, After a bit of general advice before I go launching into my moaning mini mode at Specsavers. This is on behalf of my mum, who has now been waiting ONE MONTH for her frames, which she paid up front for, in full. It all started the week that we had all the bank hoildays in April, we were warned there would be a…
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Cordless power drill battery exploded.
Hi all, I bought a power drill made by the company called Cougar and yesterday the battery exploded while putting in a screw in a timber framed dog kennel which i'm building. I've had it about 4 years now and it has hardly been used in that time but so i'm not holding any hopes on getting any recourse but nonetheless, an…
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O Spa Dilemma
Hi, I am wondering if anyone might be able to advise me of my rights and/or what I can do. Please see situation outlined below. I purchased two O Spa treatments in January 2011 from lastminute.com as a birthday gift for my Mum. It took me three months of trying to actually book an appointment as they did not answer the…
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Payment problems with RapidSwitch
Hello all I have been using servers from RapidSwitch for years now. I have to pay the invoice every money at the end of the month. The problem is, they have stored my card details (even though I haven chose that) and take payments before end of the month. Yesterday I opened a support ticket and asked them not to take the…
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Camera returned due to fault, but then lost by retailer...
Hi folks I'm new to the forum, and this is my first posting, so please be gentle. My 5 yr old Canon EOS 350D digital SLR camera recently stopped working. Did all the usual checks, but it was as dead as a dodo. Not long before this happened, my zoom lens also developed a serious fault. I took both items back to Jessops in…
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Signed for a neighbour's parcel but they have moved out.
Hi, I wondered if anyone could clarify this situation for me. A couple of weeks ago I signed for a parcel for a neighbour which is not uncommon in the block of flats I live in. I tried several times to take the parcel round but nobody answered the door. After a few days I noticed that the curtains to the flat were gone and…
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fault report
I arranged a fault report with a local PC company for a laptop that I am trying to prove to ebuyer had a manufacturing defect - N HP6735S. Anyway I provided a print out of what ebuyer required on the report however locla company have put the bare minimum on the report ( basically what the fault is, no mention of tests etc…
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Brought item is Grey Import
OK I brought a hard drive from a computer company around 6 months ago. Last night windows reported that it was about to fail so I need to contact the manufacture. I went onto Samsungs website which has a 3 year warranty but found when I put the serial number it they are unable to RMA it as it was a grey import. I wish to…
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Faulty new car- last fault causes injury and very nearly a very serious accident.
Evening in October 2009 we ordered a brand new new car via the Motability scheme. We had to make a advance payment of just over £10k , it is then payed for on contract hire for 3 years. Its had various faults from the beginning. leaking doors , leaking windows, faulty radio, faulty alarm. These were all fixed without much…
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DSR's Get Out?
Interesting article - Make sure you always read those T&C's thoroughly. Well....perhaps not a get out, but it's easy to come unstuck.
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not deliverd on time. paid for next day del, what are my rights?
Hi i bought some parts from online automotive on the 27th of april i asked if i could have next day delivery as needed them for sat, the lady said yes and that they would be here for the 28th for a charge of £15. 28th came and went and they turned up on the 4th of may, i declind delivery and they had them back by the 6th.…
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The Car Shop - Returning a vehicle on finance
Hi, my girlfriend went to look at cars alone 2 days ago and went into The Car Shop. She was sold a vehicle that she can't afford and signed up to finance that she now considers 'over the top'. While in the dealership they told her she had a 14 day cooling off period but also took her vehicle in part exchange and she drove…
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Broken Bed, Manufacturing problem, no cvered by cnsumer rights???
Hi, My partner and I have recently bought our first house. One of the first thing we needed was a new bed and saw a really nice one from a local bed store. The item was in sale and was described as an ex display model. We had it delivered and we put it together at home. 4 weeks later as we were just falling asleep…
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Royal Mail failed delivery
Hi everyone Sorry in advance about the length of this. I don't know too much about how Royal Mail work, so I'm looking for a bit of advice here. I bought a DVD from ebay recently and the seller posted it to me using Recorded Signed For delivery. Unfortunately I was away at the time as they hadn't stated as part of the sale…
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Boots Opticians/Optical Express
Hi, I hope I have posted this in the right place, but I was wondering if anyone could help me? I took my 7yo DS for an opticians appointment at Boots Opticians on Monday as he has complained of not being able to see the whiteboard at school. The tests were very thorough and I couldnt fault the staff, they were really…