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Vent Intu Gift card
We were given an Intu gift card for Christmas, this is issued by the Customer services at Newcastle Eldon Square shopping mall, and can be used at most shops in the complex. Used the card to purchase items from John Lewis but unfortunately they had to be returned( colour did not match). On returning them I was told I would…
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Currys delivery timescale
Ordered online a supposedly in stock washing machine and am still awaiting a proposed delivery timescale. It's integrated and I want it fitting, so I expect them to have to fit it into a schedule and it to take a couple of weeks - but why can't they tell me a date so I can plan my life around it? Only once I had placed the…
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Aerial force corruption
This is probably one of the UK's most corrupt companies going. Not only does the owner fly around in helicopters while he charges an insane amount of money for the most basic of jobs, but here's where it gets interesting.... HIS OWN ENGINEER who did the job for me for cash away from AERIAL FORCE basically told me that this…
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Purchases you DO regret
What do you wish you'd never wasted your hard-earned money on? This one is embarrassing, but for me it was a bikini that promised to boost my cup size. I spent over £100 (yes, a hundred!) on a 'Voda Swim Envy' bikini. It was absolutely horrible, didn't fit at all and seemed to be made out of misshapen cardboard. They…
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Warning promotion of insurance from Homeserve by your local water company
Apologies if this has already been posted before: My local water company are promoting Homeserve Plumbing and Drainage Insurance. Homeserve have reportedly been find over £30.6m for mis-selling and complaints handling. Many of your local water companies have hooked up with Homeserve targeting their customers to take out…
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Your NO-regrets purchases
I hope this is the right section of the forum, but I thought we should have 2 threads - one for everyone's favourite purchases and one for the things that you wish you'd not wasted money on. This is the No regrets thread! I want to sing the praises of my Dyson V6 Absolute. It's been great! Of course it has it's negatives…
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Ryanair absolutely totally excellent when I needed big help
Praise where it is due, and I have been a harsh critic of some of the airline's more ruthless customer service in the past. But the "Always Getting Better" tagline is now a very valid claim indeed. I will not say exactly how the airline helped me because it might create a spate of invalid calls for similar treatment, but…
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Credit card returns
Has anyone noticed how some stores are getting very picky about credit card returns and refusing to make them on anything but the original credit card (often requiring the cardholder to be present)? This is very inconvenient. In the case of faulty goods I don't this that this is legal. Even with unwanted goods I think they…
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hotpoint / indeseit washing machine
Purchased a Hotpoint washing machine from Tesco direct and ordered the connection and fitting by the delivery driver option also. Looking at the conditions that connection and fitting would be done one was that the power lead fitted directly in to the power point(no extension leads),so I needed to check the length of the…
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Marks & Spencers - a Disgrace
Hello All, First post. So very angry and lurked here for a while so thought I'd post. A few months ago my wife fell over some warehouse racking which was on the shopfloor of an M&S store, injuring herself and requiring stitches. I complained (and pointed out straight away that we were NOT after any payout, but an apology…
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Christmas post - interferred with
Curious if anyone else has experienced problems. I have two relatives in the 'London area' - one central, and the other just within the northern part of the M25. Both received Christmas cards that had been 'interfered' with - for example one had strips of sellotape all over the back, and another where the address was…
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Notcutts Garden Centre
As this is a PRAISE forum. Credit where its due to the above for great customer service. Had an issue with a gift at Christmas, missing power lead, on an LED tree. Responded in 24 hours, very apologetic and polite, advised unfortunately they couldn't get the part but would give a full refund immediately and we could keep…
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Aldi Guarantee
For the second time I have been very pleased with the service received with Aldi guarantees. I rang them about a faulty power tool with only 2 weeks remaining on its 3 year warranty. They asked for photos of the item and the receipt. Less than an hour after sending I received an email saying that a replacement would be…
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Amazon book return
Ordered a room on the broom book and DVD for my little one yesterday. It arrived today but the book was an American version and certain words and rhyming structure was different to what he is used to. I submitted a request to return the book and was amazed to find out that I have been refunded immediately (as it was with…
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Waitrose Shame on them !
Do not know if this is the correct place to vent this but I just tried to place my first and last order at waitrose. First whilst filling my basket it asks mme to put in my postcode and says I can pick up from John Lewis Norwich Woo Hoo ! So I happily continue shopping my Napolina marinara sauce is on offer 25% off and its…
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Postabloom
Got some Xmas Flowers for my mother in law for Xmas from Postabloom. The box was battered and the flowers dead BEFORE Xmas�� this may not be the norm, but I for one wont be ordering from them again
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Samsung washing machines- crap
Please do not buy Samsung washing machines because they do not clean clothes properly, not enough water is used so if a t-shirt gets stuck in a trouser leg it comes out completely dry from the machine The machine puts holes in clothes mostly t-shirts because these are the thinnest things we wash and also underwear If I was…
