Ryanair absolutely totally excellent when I needed big help

agarnett

Praise where it is due, and I have been a harsh critic of some of the airline's more ruthless customer service in the past.

But the "Always Getting Better" tagline is now a very valid claim indeed.

I will not say exactly how the airline helped me because it might create a spate of invalid calls for similar treatment, but as a very seasoned traveller I can tell you that their no fuss very accommodating service when the chips are down is unlikely to be being equalled by any other world renowned airline.

Thank you Ryanair for everything. I have been using you regularly for over fifteen years same email address and maybe Ryanair can tell that easily from their systems. I have had a couple of delays too where maybe I could have claimed a few hundred Euros, but I watched as the last delay was very very expertly minimised by a tremendously slick operation - one well in command of its human engineering resource and of flexibility to amend its routings to pick up and drop off resource where needed, and of course its spares logistics.

So I guess I have played a fair game by not having claimed yet, and they could tell that from their records.

Who knows?

But maybe customer loyalty actually counted when the chips were down, and if it did, I am glad.