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Praise, vent & warnings

Archives for December 2016

66.6% price increase in "sales"
Amazon Fire 7" tablet price early Dec = £29.99; Christmas Eve = £34.99; today = £49.99 ie 66.6% INCREASE!!
mobile phones vodaphone
Well spent most of xmas sorting out my phone, my phone packed up contacted them after three orders and no phone later eventually told them I was going to my local shopping mall to get it from their store no problem you would think they set up the new phone 24 hrs later no service, problem with the sim they put in so they…
Amazon refusing to exchange gift
My mum ordered a handbag for me, that was on my amazon Wishlist. Problem is, they sent the wrong bag. It's tiny, and costs about a third of what the bag on my wishlist costs. She was charged the full price of the bag I wanted. I remember last year, that returns to amazon for unwanted gifts were very easy. I don't remember…
Big Thanks to Trespass, Glenrothes
I bought a pair of waterproof walking boots there last September and after the first few soaking proved that they were indeed waterproof I cleared away the receipt and guarantee (as one does). However, fast forward a couple of months and a few hundred miles and the boots started letting in a little water. I went back to…
Rspca
Called the RSPCA about a dog that has been left in a neighbours garden in the freezing cold. It is winter now, sub zero temperatures at night and the dog is obviously suffering as it is howling. Well what did the RSPCA do about it? Absolutely NOTHING!!! They told me to report it to the council. Is this the best we can…
royal mail... will my items ever arrive???
Not really sure where I should put this post... or even if this is the right site to do it... but as it's a popular forum I thought I would see what experience people have. I ordered a secret Santa gift for a friend a week and a half ago. He's really into super hero's especially captain america.... so I thought I'd splash…
Insurance Companies - Vent
Mrs. DoaM got an unexpected letter yesterday. Her insurance company (Halifax) are planning to increase her premium (plus add a £25 admin charge) for alleged incorrect declaration of previous insurance claims. She phoned them up and it seems it is because of an incident back in April of this year regarding a named driver on…
M&S Food Prices
After being enticed with a £5 off £50 spend voucher in M&S, I decided to get up early and do a shop just after they opened at 6am this morning. Whilst I do expect to pay more shopping at M&S, the prices of their Christmas food including poultry is now starting to get ridiculous. A small piece of pork belly that would cost…
eBuyer / Parcel Force
This is a heads up as to events that have recently happened - you can draw your own conclusions. February this year I picked up a "bargain" 50" TV from eBuyer on one of their daily deals - a Blue Diamond BD50PDLF (don't bother Googling Blue Diamond - they don't even appear to have a website!) Unfortunately, it decided to…
Very.co.uk
December 15th i ordererd a new cooker from very.co.uk and connection. They gave me today December 22nd for delivery and when i checked yesterday still said today. Last night i had my cooker disconnected and left outside for collection this morning. Today no delivery, went and checked again still saying today for delivery.…
Waitrose
I am fuming. As a passionate advocate of animal welfare, I always buy organic meat. Nearly three months ago I ordered an organic turkey from waitrose to be delivered this week. Foolishly I assumed what you order is reserved for you. Imagine my shock when the turkey delivered was not organic free range and an email later…
High Street TV
I bought an iron on September 25th delivered a few days later, unfortunately early last week it started leaking a lot of water while in use. I contacted the company who offered either a replacment or a partial [75%] refund. As the product was under 3 months old i asked for a full refund which they declined , After a brief…
Amazon & Yodel
Yes- sorry, another one of those posts. Firstly, my dad died very suddenly on the 3rd of this month so as far as I was concerned Christmas was cancelled this year as I just couldn't face it. He did however love this time of year. After some thought and having had the funeral I set about trying to find a Christmas tree and…
Currys' praise
Never used the online service before but my experience has been faultless. Ordered a large item last week for home delivery. We live in a rural area so first delivery was today. This is when we've had atrocious weather with gales and driving hail/sleet. The delivery team sent a text with the delivery 'window' - they phoned…
IKEA cannot deliver small orders
It seems IKEA has decided to use ParcelForce for (small) online deliveries. I ordered some bedding online, received an estimated date for delivery, followed by a confirmation from ParcelForce that they would deliver on a given date. I stayed in all day. No delivery. After 18:00 I complained to customer services by online…
MSE News: Fraudsters target Groupon accounts to make unauthorised purchases
Groupon users have seen £100s siphoned from their banks in recent weeks, with reports of up to £700 being taken...Read the full story: 'Fraudsters target Groupon accounts to make unauthorised purchases – check NOW if you're affected' Click reply below to discuss. If you haven’t already, join the forum to reply. If you…
What do you class as a neighbour
Could someone tell me what you class as a neighbour as parcel force tried to deliver my parcel but as I wasn't home they put on the online tracking as no one was available to receive your parcel, our driver delivered it to a neighbour
sad news
I heard some sad news today. After seven years of medical training and hard work, my very good friend has been struck off after one minor indiscretion and I think it's outrageous . He slept with one of his patients and now can no longer work in the profession that he loves.What a waste of time, training and money. A…
CarpetRight fantasy prices & woeful customer interface
I have removed my original 'vent' - partly because one respondent appeared unable to fully absorb its content - which led to their writing some rather injudicious and uninformed remarks. Whilst I realise that it was rather a long posting - a genuine 'thank you' is offered to those of you who did take the time. Having now…
Sending a card to an elderly relative or friend? VENT
Please put a return address on the card or envelope. I am holding LPoA for an close elderly relative, with Altzheimers, who is now in a care home. Have redirected their post to my home address so that I can handle it. She had received several Xmas cards to date, only one had a full name and address. The others only had a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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